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Editors:Simon Clatworthy, Janne-Valtteri Nisula, Stefan Holmlid
Conference:Conference Proceedings ServDes.2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009
Publication type: Conference proceedings
Introduction:The Conference on Service Design and Service Innovation; ServDes; is the premier research conference for knowledge exchange within service design and service innovation. It is a bi-annual event to bring researchers and practitioners together to discuss; share and evolve the emerging discipline of service design; and design-related service innovation. Papers are double-blind peer-reviewed and published with an open access publisher. Service design as a field has established itself as a strong discipline; through efforts in practice and academia. There is a growing need for original research and possibilities for publication of research on service design. The ServDes conference is an answer to this call.

The first Nordic Service Design and Service Innovation Conference was held in Oslo; Norway; 24th-26th of November. It offered a venue for investigating the legacy brought from other design disciplines as well as opening up towards other fields. By De-thinking Services; we mean to not only challenge the traditional models of services; but also to bring the process of design-thinking to the creation of and implementation of services. At the same time; Service Design challenges us to Re-think Design and its role; since design is becoming strongly strategic; system oriented and holistic. These new approach requires of us; a deeper understanding of design; business and other professional disciplines.


Yoko Akama
Warts-and-all: the real practice of service design
[Abstract and Fulltext]

Dilek Akbulut
Informal service offer: Peddling
[Abstract and Fulltext]

Johan Blomkvist, Stefan Holmlid
Exemplars in Service Design
[Abstract and Fulltext]

Valerie Carr, Daniela Sangiorgi, Monika Büscher, Sabine Junginger
Clinicians as service designers? Reflections on current transformation in the UK health services
[Abstract and Fulltext]

Simon Clatworthy
Bridging the gap between brand strategy and customer experience in services: the target experience tool
[Abstract and Fulltext]

Chiara Diana, Elena Pacenti, Roberta Taßi
Visualtiles: Communication tools for (service) design
[Abstract and Fulltext]

Judith Gloppen
Service Design Leadership
[Abstract and Fulltext]

Qin Han
Managing Stakeholder Involvement in Service Design: Insights from British service designers
[Abstract and Fulltext]

Stefan Holmlid
Participative; co-operative; emancipatory: From participatory design to service design
[Abstract and Fulltext]

Peter Kaario, Kirsikka Vaajakallio, Vilma Lehtinen, Vesa Kantola, Kai Kuikkaniemi
Someone Else’s Shoes - Using Role-Playing Games in User-Centered Service Design
[Abstract and Fulltext]

Juha Kronqvist, Korhonen Satu-Mari
Co-Creating Solutions - Combining Service Design and Change Laboratory
[Abstract and Fulltext]

Nicola Morelli
Beyond the experience. In search of an operative paradigm for the industrialisation of services
[Abstract and Fulltext]

Alison Prendiville
’Love Lewisham’; improving stakeholder satisfaction in local government service: A case study
[Abstract and Fulltext]

Fabian Segelström
Communicating through Visualizations: Service Designers on Visualizing User Research
[Abstract and Fulltext]

Christian Tollestrup
Conceptualising services - developing service concepts through AT-ONE
[Abstract and Fulltext]

Katarina Wetter Edman
Exploring Overlaps and Differences in Service Dominant Logic and Design Thinking
[Abstract and Fulltext]

Thomas Wreiner, Ingrid Mårtenßon, Olof Arnell, Natalia Gonzalez, Stefan Holmlid, Fabian Segelström
Exploring Service Blueprints for Multiple Actors: A Case Study of Car Parking Services
[Abstract and Fulltext]

No. of pages:223
ISBN (print):978-91-7519-771-5
Series:Linköping Electronic Conference Proceedings
ISSN (print):1650-3686
ISSN (online):1650-3740
Publisher:Linköping University Electronic Press; Linköpings universitet

Simon Clatworthy, Janne-Valtteri Nisula, Stefan Holmlid (2009). Conference Proceedings ServDes.2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009 (11/25/2015)