LiU Electronic Press

The first Nordic Service Design and Service Innovation Conference was held in Oslo, Norway, 24th-26th of November. It offered a venue for investigating the legacy brought from other design disciplines as well as opening up towards other fields. By De-thinking Services; we mean to not only challenge the traditional models of services, but also to bring the process of design-thinking to the creation of and implementation of services. At the same time, Service Design challenges us to Re-think Design and its role; since design is becoming strongly strategic, system oriented and holistic. These new approach requires of us, a deeper understanding of design, business and other professional disciplines.

Contents

059:001
Yoko Akama
Warts-and-all: the real practice of service design
[Abstract and Fulltext]

059:002
Dilek Akbulut
Informal service offer: Peddling
[Abstract and Fulltext]

059:003
Johan Blomkvist, Stefan Holmlid
Exemplars in Service Design
[Abstract and Fulltext]

059:004
Valerie Carr, Daniela Sangiorgi, Monika Büscher, Sabine Junginger
Clinicians as service designers? Reflections on current transformation in the UK health services
[Abstract and Fulltext]

059:005
Simon Clatworthy
Bridging the gap between brand strategy and customer experience in services: the target experience tool
[Abstract and Fulltext]

059:006
Chiara Diana, Elena Pacenti, Roberta Tassi
Visualtiles: Communication tools for (service) design
[Abstract and Fulltext]

059:007
Judith Gloppen
Service Design Leadership
[Abstract and Fulltext]

059:008
Qin Han
Managing Stakeholder Involvement in Service Design: Insights from British service designers
[Abstract and Fulltext]

059:009
Stefan Holmlid
Participative, co-operative, emancipatory: From participatory design to service design
[Abstract and Fulltext]

059:010
Peter Kaario, Kirsikka Vaajakallio, Vilma Lehtinen, Vesa Kantola, Kai Kuikkaniemi
Someone Else’s Shoes - Using Role-Playing Games in User-Centered Service Design
[Abstract and Fulltext]

059:011
Juha Kronqvist, Korhonen Satu-Mari
Co-Creating Solutions - Combining Service Design and Change Laboratory
[Abstract and Fulltext]

059:012
Nicola Morelli
Beyond the experience. In search of an operative paradigm for the industrialisation of services
[Abstract and Fulltext]

059:013
Alison Prendiville
’Love Lewisham’, improving stakeholder satisfaction in local government service: A case study
[Abstract and Fulltext]

059:014
Fabian Segelström
Communicating through Visualizations: Service Designers on Visualizing User Research
[Abstract and Fulltext]

059:015
Christian Tollestrup
Conceptualising services - developing service concepts through AT-ONE
[Abstract and Fulltext]

059:016
Katarina Wetter Edman
Exploring Overlaps and Differences in Service Dominant Logic and Design Thinking
[Abstract and Fulltext]

059:017
Thomas Wreiner, Ingrid Mårtensson, Olof Arnell, Natalia Gonzalez, Stefan Holmlid, Fabian Segelström
Exploring Service Blueprints for Multiple Actors: A Case Study of Car Parking Services
[Abstract and Fulltext]