Editors:Su Mi Dahlgaard-Park, Su Mi, Jens J. Dahlgaard
Conference:11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence, 20–22 August, 2008 in Helsingborg, Sweden
Publication type: Conference proceedings
Issue:033
Language:English

Contents


August 20, Wednesday

Plenary Session 1
Session Chair: Dr. Prof. Jens J. Dahlgaard (Sweden)

033:001
Mohamed Zairi
CSR
[Abstract]

033:002
Su Mi Dahlgaard-Park
Decoding the Code of Excellence
[Abstract]

Parallel Sessions 1A
Session Chair: Dr. Prof. Vittorio Cesarotti (Italy)
Corporate Sustainability 1

033:003
Tomohiko Sakao
Quality Engineering for Early Stage of Environmentally Conscious Design
[Abstract and Fulltext]

033:004
Raine Isaksson, Ulrich Steimle
What does GRI-Reporting tell us about Corporate Sustainability?
[Abstract and Fulltext]

033:005
Samuel Petros Sebhatu
Sustainability Performance Measurement for sustainable organizations
[Abstract and Fulltext]

Parallel Sessions 1B
Session Chair: Dr. Prof. Lars Grönholdt (Denmark)
Quality Improvements 1

033:006
Robert Teehan, Walter Tucker
An Exploratory Research Study
[Abstract]

033:007
Steve Martin, Ivan Arokiam
Investing to Improve
[Abstract and Fulltext]

033:008
Åke Lönnqvist, Ida Gremyr
A Note on Failure Mode Avoidance
[Abstract and Fulltext]

033:009
Rico Witschas, Ralf Woll
Improvement of Fault Diagnostics in Processes by Modification of FMEA
[Article not available]

Parallel Sessions 1C
Session Chair: Dr. Prof. Kristina Zgodavová (Slovakia)
Quality in Education 1

033:010
Asma Asrar Qureshi, Usman Mahmood
Impact of Quality of Service Delivery in Business Education
[Abstract and Fulltext]

033:011
Ahmed Ali Qureshi, Saima Afzel
Applications of Organization Development Techniques in Improving the Quality of Education
[Abstract and Fulltext]

033:012
Javed Ali Memon, Ali Sajid, Moeen Qureshi
Quality Assessment of Academic Initiatives for Higher Education Research in Pakistan
[Abstract]

033:013
Vatolkina Natalya, Birukova Ludmila, Salimova Tatiana
Self-Assessment as a Tool for Achieving Excellence in Higher Education
[Abstract and Fulltext]

Parallel Sessions 1D
Session Chair: Dr. Prof. Mitsuo Nagamachi (Japan)
Kansei Engineering 1

033:014
Antonio Lanzotti, Pietro Tarantino, Giovanna Matrone
An Empirical Approach to Optimal Experimental Design Selection and Data Analysis for the Synthesis Phase of Kansei Engineering
[Abstract and Fulltext]

033:015
Ebru Ayas, Jörgen Eklund
Affective Engineering Approach to Understand Servicescape Effects
[Abstract]

033:016
Jörg Pareigis, Bo Edvardsson, Bo Enquist
The Role and Design of the Service Environment in Creating Favourable Customer Experiences
[Abstract and Fulltext]

Agust 21, Thursday


Plenary Session 2
Session Chair: Dr. Prof. Bo Bergman (Sweden)

033:017
Anders Dahlvig
Ikea’s Sustainability Approaches
[Article not available]

033:018
Bo Edvardsson, Bo Enquist
Values-based Service for Sustainable Business
[Abstract]

Parallel Sessions 2A
Session Chair: Dr. Prof. Tomohiko Sakao (Japan/Sweden)
Corporate Sustainability 2

033:019
Bo Enquist, Bo Edvardsson, Lars-Uno Roos, Ulrik Orstadeus
Work in progress Values-based Service Innovations
[Abstract]

033:020
Andreas C. Georgiou, Katerina Gotzamani, Andreas Andronikidis, George N. Paltayian
A Combined QFD, AHP and ANP Approach for Quality Improvement and Capacity Expansion in the Greek Banking Sector
[Abstract and Fulltext]

033:021
Sara Emilsson
Rationale for the Development of a Swedish Local Authority-adapted Standard Supporting Sustainability Management
[Abstract]

Parallel Sessions 2B
Session Chair: Dr. Robert Teehan (US)
Quality Improvements 2

033:022
Albert Weckenmann, Martin Bookjans
Virtual Quality Management
[Abstract and Fulltext]

033:023
Mohammad Abdolshah, Rosnah Mohd Yosuff
Fundamental Elements for the Successful Performance of Six Sigma Projects in Service Industries
[Abstract and Fulltext]

033:024
Roy Andersson
Lean Six Sigma
[Abstract]

033:025
Jostein Pettersen
Defining Lean Production
[Abstract and Fulltext]

Parallel Sessions 2C
Session Chair: Dr. Prof. George Bohoris (Greece)
Quality in Education 2

033:026
Kristína Zgodavová
Critical Success Factors of Research and Education Process at Slovak Universities
[Abstract and Fulltext]

033:027
Lorenzo Petretto
Could Universities Support and Stimulate the New Entrepreneurship? The University of Florence Case
[Abstract]

033:028
Mia Ljungblom, Raine Isaksson
Teaching Leadership for Improvement
[Abstract and Fulltext]

Parallel Sessions 2D
Session Chair: Dr. Prof. Jörgen Eklund (Sweden)
Kansei Engineering 2

033:029
Tatsuo Nishino, Shigeru Sugihara, Mitsuo Nagamachi
Identification of Customers’ Latent Kansei Needs and Product Design By Rough Set Based Approach
[Abstract and Fulltext]

033:030
Shigekazu Ishihara, Keiko Ishihara, Mitsuo Nagamachi, Masato Sano, Yoshihisa Fujiwara, Masahiro Naito, Kenichi Ozaki
Developments of Home Electric Appliances with Kansei Ergonomics
[Abstract and Fulltext]

033:031
Keiko Ishihara, Ryo Nakagawa, Shigekazu Ishiahra, Yoshihisa Fujiwara, Hirofumi Sako, Masahiro Naito
A Development of User Interface on A New Model of Automatic Washing-drying Machine
[Abstract and Fulltext]

Parallel Sessions 3A
Session Chair: Dr. Prof. Lars Witell (Sweden)
Models of Excellence

033:032
George A. Bohoris, Evanthia P. Vorria
Criteria Requirements of the European Business Excellence Model
[Abstract]

033:033
Ioannis G. Lionis, Ourania M. Kougioumitzaki
The Identification, Analysis and Comparison of Different Ways and Approaches in Measuring and Evaluation of Organizational Excellence
[Abstract and Fulltext]

033:034
Per Staffan Boström
Impact from the Resource-Based Approach on Strategy and Control
[Abstract and Fulltext]

Parallel Sessions 3B
Session Chair: Dr. Raine Isaksson (Sweden)
Process Management and Improvements

033:035
Klara Palmberg
In Search of Well Established Models and Definitions for Process Management
[Abstract and Fulltext]

033:036
Adam Hamrol, Agnieszka Kujawinska, Maria Pilacinska, Michal Rogalewicz
The New Method of Process Quality Evaluation
[Abstract and Fulltext]

033:037
Dimitrios Zamanis, George Bohoris
Framework of Key Processes and Quality Management
[Abstract]

033:038
Pasquale Erto, Guiliana Pallotta
A Control Chart of the Weibull Percentiles Via Bayesian
[Abstract and Fulltext]

Parallel Sessions 3C
Session Chair: Dr. Prof. Eamonn Murphy (Ireland)
Quality in Health Care

033:039
Eleonora Karassavidou, Niki Glaveli, Chrissoleon T. Papadopoulos
Health Care Quality in Greek NHS Hospitals
[Abstract and Fulltext]

033:040
Mattias Elg, Jesper Olsson
Strategies for Quality Improvement and Increased Efficiency in Health Care Systems
[Abstract and Fulltext]

033:041
Ali Sajid, Hina Ali, Mehvish Rashid, Ali Raza
Impact of Process Improvement on Patient Satisfaction in Public Health Care Facility in Pakistan
[Abstract and Fulltext]

Parallel Sessions 3D
Session Chair: Dr. Prof. Shin’ya Nagasawa (Japan)
Kansei Engineering 3

033:042
Kenneth Young, Anders Warell
Exoticness, High-performance, and Luxury
[Abstract and Fulltext]

033:043
Tommaso Ingrassia, Elio Lombardo, Vincenzo Nigrelli, Giovanni Sabatinom
Kansei Engineering and Virtual Reality in Conceptual Design
[Abstract and Fulltext]

033:044
Mamoru Kikuta, Shigekazu Ishihara, Tetsuo Yanese, Keiko Ishihara
Exploring Texture Pattern Features and Relations to Kansei with 2D FFT
[Abstract]

Parallel Sessions 4A
Session Chair: Dr. Prof. Bo Edvardsson (Sweden)
Attaining Excellence and Profitable Growth

033:045
Lars Grønholdt, Anne Martensen
Driving Profitable Growth
[Abstract and Fulltext]

033:046
Vittorio Cesarotti, Caterina Spada
A Systematic Approach to Achieve Operational Excellence in Hotel Services
[Abstract and Fulltext]

033:047
Milan Hutyra
The Way from Quality Management System to the National Quality Award
[Abstract and Fulltext]

Parallel Sessions 4B
Session Chair: Dr. R. Refflinghaus (Germany)
From Customer Needs to Attractive Quality Creation

033:048
Lars Witell, Martin Löfgren, Anders Gustafsson
Attractive Quality Creation
[Abstract]

033:049
Ruben Gregorio, Peter Cronemyr
Breaking the Customer Code A Model to Translate Customer Expectations into Specification Limits
[Abstract and Fulltext]

033:050
Amin Beidokhti, A. H. Rezai, M. A. Saboorynia, Mohammad Abdolshah
Prioritizing the Main Influencer Factors of Service Quality by Using the Hysteresis Model
[Abstract and Fulltext]

Parallel Sessions 4C
Session Chair: Dr. Prof. Ali Sajid (Pakistan)
TQM, Human Motivation, Personal Values and Emotional Intelligence

033:051
Povilas Vanagas
Wage Administration in Total Quality Management
[Abstract]

033:052
Salvatore Moccia
The Role of Personal Values in An Advanced Perspective of Total Quality Management
[Abstract and Fulltext]

033:053
Qurratulain Zahid, Nasir Wasim, Saiqa Raziq
Impact of Emotional Intelligence on Quality of Service in the Software Industry of Pakistan
[Abstract]

Parallel Sessions 4D
Session Chair: Dr. Anders Warell (New Zealand)
Kansei Engineering 4

033:054
Simon Schütte, Petter Krus, Jörgen Eklund
Integration of Affective Engineering in Product Development Processes
[Abstract]

033:055
Taki Kanda
Studies on Consistency Threshold of Kansei in Paired Comparison
[Abstract]

033:056
Jens J. Dahlgaard, Su Mi Dahlgaard-Park
A Model for Profound Affection and Attractive Quality Creation
[Full text not available]

August 22, Friday

Plenary Session 3
Session Chair: Dr. Prof. Jens J. Dahlgaard (Sweden)

033:057
Lars Haikola
CSRIs Science Ethical?
[Full text not available]

033:058
Søren Horn Petersen, Jens Ravnholt Pedersen
A Case on Change Management
[Abstract]

Parallel Sessions 5A
Session Chair: Dr. Marti Casadesus (Spain)
Third Generation Quality Movement and Competence Development

033:059
Maeve Fitzpatrick, Eamonn Murphy, Dermot Coughlan, Barbara Sujak-Cyrul, Monika Olejnik, George Bohoris, Oriol Camps, Jostein Petersen, Juan Pablo Tome
Equipping the Future Quality Practitioner Given Expert Characteristics and Future Manufacturing and e Learning Developments
[Abstract and Fulltext]

033:060
José Francisco Ramos Zanca, Osvaldo Luiz Gonçalves Quelhas, Fernando Olivieira de Araujo, Helder Gomes Costa
Third Generation Quality Movements
[Abstract]

033:061
Eva Vogt, Petra Winzer
Assessment of Competences Safeguards Sustainable Quality
[Abstract and Fulltext]

Parallel Sessions 5B
Session Chair: Dr. Prof. Federico Brunetti (Italy)
Quality Management, Value Creation and Innovation

033:062
Djoko Setijono
Value Innovation and A Cognitive Map of Stakeholder-oriented Quality Management
[Abstract and Fulltext]

033:063
Åsa Rönnbäck, Lars Witell, Bo Enquist
Quality Management Systems as a Support for Value Creation
[Abstract and Fulltext]

033:064
Sebastian Schlund, Nico Müller
Developing Quality
[Abstract and Fulltext]

Parallel Sessions 5C
Session Chair: Dr. Wieslaw Urban (Poland)
The Impact of Culture, Political Instability and Employee Satisfaction in the IT Sector of Pakistan

033:065
Ali Sajid, Hamid Nasir, Aamir Shehzad, Zeeshan Mehtab
Impact of Culture Based on Human and Soft Issues on Software Quality in Pakistan
[Abstract]

033:066
Hina Sohrab Kiani, Ali Ahsan, Omama Khurshid, Ali Sajid
Exploring ‘Employee Satisfaction’ as a Quality and Productivity Enhancement Tool for IT Sector of Pakistan
[Abstract and Fulltext]

033:067
M. Shahzad Aslam, Ali Sajid
Effect on Organizations and Quality due to Changed Employee Work Behaviors caused by Political Instability in Developing Countries (A case study of Pakistan’s ICT sector)
[Abstract and Fulltext]

Parallel Sessions 5D
Session Chair: Dr. Prof. Ralf Woll (Germany)
QFD, Customer and Stakeholder weights, Management Systems

033:068
H. A. Crostack, I. Hackenbroich, R. Refflinghaus
Requirements on Document Management Systems
[Abstract]

033:069
H. A. Crostack, Nadine Schlueter, Tobias Gödde
Structuring Methods in the Run-up of QFD for Intralogistic Facilities
[Abstract]

033:070
Horst-Artur Crostack, Jonas Mathis, Katharina Noll
Components of A Requirement of An Intralogistics Facility
[Abstract]

Parallel Sessions 6A
Session Chair: Dr. Prof. Milan Hutyra (Czech Republic)
Management Systems – Sustainable Design of Enterprises

033:071
Merce Bernardo, Marti Casadesus, Stanislav Karapetrovic, Iñaki Heras
Management Systems: Integration Degrees. Empirical Study
[Abstract and Fulltext]

033:072
Gabriele Hoeborn, Petra Winzer
The Wuppertal Generic Management System Concept: An Approach Concerning Requirement Related Design of Enterprises
[Abstract and Fulltext]

033:073
Gabriele Hoeborn, Petra Heinich, Petra Winzer
A Generic Management Concept
[Abstract and Fulltext]

Parallel Sessions 6B
Session Chairs: Dr. Prof. Bo Enquist (Sweden)
A New Paradigm on the Relationship between the Firm and the Market, Management Standards, Product Development

033:074
Federico Brunetti
A Historical Perspective on The Relationship Between Firm and The Market
[Abstract and Fulltext]

033:075
Martin Molitor, Joachim Berner
Improvement of Planning Quality by The Early Use of “Quality Design” in The Product Development Process
[Abstract and Fulltext]

033:076
Sandra Milena Castilla, Martí Casadesús, Stanislav Karapetrovic, Iñaki Heras, Irene Martín
An Empirical Study of the Impact of Management Standards on the Innovation Processes
[Abstract and Fulltext]

Parallel Sessions 6C
Session Chair: Dr. Prof. Povilas Vanagas (Lithuania)
Impact of Ethical Practices and Organizational Service Orientation (Experiences from Poland and Pakistan)

033:077
Usman Mughal, Faisal Bilal, Ali Sajid
Impact of Ethical Practices on Productivity of Software Development Organizations in Pakistan
[Abstract and Fulltext]

033:078
Maha Syed Ibrahim, Nuasheen Sadiq, Ali Sajid
Impact of Ethical practices on Quality of Services of bile Telecom Companies
[Abstract]

033:079
Wieslaw Urban
Organizational Service Orientation and Its Role in Service Performance Formation: Evidence from Polish Service Sectors
[Abstract and Fulltext]

Parallel Sessions 6D
Session Chair: Dr. Prof. Mattias Elg (Sweden)
Product Development, Quality Measurement, Quality Management Tools

033:080
Maximilian Pasche
Product Complexity Reduction
[Abstract and Fulltext]

033:081
Stefan Waßmuth, Martin Dambo, Gerhard Linß
Development Methods for Quality Measurement Tools enabled by Open Source Software
[Abstract and Fulltext]

033:082
Gerhard Linß, Ralf Woll
Pragmatic Approach for Development and Application of Publich Domain QM-Tools Connected Via an Integrated Data Base
[Full text not available]

033:083
Ralf Woll, Maurice Bäsler
Public Domain QM Tools – A Viewpoint on Development and Integration
[Full text not available]

Plenary Session 4
Session Chair: Dr. Prof. Jörgen Eklund (Sweden)

033:084
Mitsuo Nagamachi, Masami Tachikawa, Nobuyuki Imanishi, Taichi Ishizawa, Shingo Yano
A Successful Statistical Procedure on Kansei Engineering Products
[Abstract and Fulltext]

033:085
Shinya Nagasawa
Seven Tools for New Product Planning: Powerful Tools for Kansei Engineering
[Abstract]

Year:2008
Series:Linköping Electronic Conference Proceedings
ISSN (print):1650-3686
ISSN (online):1650-3740
Available:2008-12-09
Publisher:Linköping University Electronic Press, Linköpings universitet

REFERENCE TO THIS PAGE
Su Mi Dahlgaard-Park, Su Mi, Jens J. Dahlgaard (2008). 11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence, 20–22 August, 2008 in Helsingborg, Sweden http://www.ep.liu.se/ecp_home/index.en.aspx?issue=033 (7/25/2014)