Contents

August 20, Wednesday

Plenary Session 1
Session Chair: Dr. Prof. Jens J. Dahlgaard (Sweden)

033:001
Zairi, Mohamed
CSR
[Abstract]

033:002
Dahlgaard-Park, Su Mi
Decoding the Code of Excellence
[Abstract]

Parallel Sessions 1A
Session Chair: Dr. Prof. Vittorio Cesarotti (Italy)
Corporate Sustainability 1

033:003
Sakao, Tomohiko
Quality Engineering for Early Stage of Environmentally Conscious Design
[Abstract and Fulltext]

033:004
Isaksson, Raine ; Steimle, Ulrich
What does GRI-Reporting tell us about Corporate Sustainability?
[Abstract and Fulltext]

033:005
Petros Sebhatu, Samuel
Sustainability Performance Measurement for sustainable organizations
[Abstract and Fulltext]

Parallel Sessions 1B
Session Chair: Dr. Prof. Lars Grönholdt (Denmark)
Quality Improvements 1

033:006
Teehan, Robert ; Tucker, Walter
An Exploratory Research Study
[Abstract]

033:007
Martin, Steve ; Arokiam, Ivan
Investing to Improve
[Abstract and Fulltext]

033:008
Lönnqvist, Åke
A Note on Failure Mode Avoidance
[Abstract and Fulltext]

033:009
Witschas, Rico ; Woll, Ralf
Improvement of Fault Diagnostics in Processes by Modification of FMEA
[Article not available]

Parallel Sessions 1C
Session Chair: Dr. Prof. Kristina Zgodavová (Slovakia)
Quality in Education 1

033:010
Asrar Qureshi, Asma ; Mahmood, Usman
Impact of Quality of Service Delivery in Business Education
[Abstract and Fulltext]

033:011
Ali Qureshi, Ahmed ; Afzal, Saima
Applications of Organization Development Techniques in Improving the Quality of Education
[Abstract and Fulltext]

033:012
Ali Memon, Javed ; Sajid, Ali ; Qureshi, Moeen
Quality Assessment of Academic Initiatives for Higher Education Research in Pakistan
[Abstract]

033:013
Natalya, Vatolkina ; Tatiana, Salimova ; Ludmila, Birukova
Self-Assessment as a Tool for Achieving Excellence in Higher Education
[Abstract and Fulltext]

Parallel Sessions 1D
Session Chair: Dr. Prof. Mitsuo Nagamachi (Japan)
Kansei Engineering 1

033:014
Lanzotti, Antonio ; Tarantino, Pietro ; Matrone, Giovanna
An Empirical Approach to Optimal Experimental Design Selection and Data Analysis for the Synthesis Phase of Kansei Engineering
[Abstract and Fulltext]

033:015
Ayas, Ebru ; Eklund, Jörgen
Affective Engineering Approach to Understand Servicescape Effects
[Abstract]

033:016
Pareigis, Jörg ; Edvardsson, Bo ; Enquist, Bo
The Role and Design of the Service Environment in Creating Favourable Customer Experiences
[Abstract and Fulltext]

Agust 21, Thursday

Plenary Session 2
Session Chair: Dr. Prof. Bo Bergman (Sweden)

033:017
Dahlvig, Anders
Ikea’s Sustainability Approaches
[Article not available]

033:018
Edvardsson, Bo ; Enquist, Bo
Values-based Service for Sustainable Business
[Abstract]

Parallel Sessions 2A
Session Chair: Dr. Prof. Tomohiko Sakao (Japan/Sweden)
Corporate Sustainability 2

033:019
Enquist, Bo ; Edvardsson, Bo ; Roos, Lars-Uno ; Orstadeus, Ulrik
Work in progress Values-based Service Innovations
[Abstract]

033:020
Georgiou, Andreas C. ; Gotzamani, Katerina ; Andronikidis, Andreas ; Paltayian, George N.
A Combined QFD, AHP and ANP Approach for Quality Improvement and Capacity Expansion in the Greek Banking Sector
[Abstract and Fulltext]

033:021
Emilsson, Sara
Rationale for the Development of a Swedish Local Authority-adapted Standard Supporting Sustainability Management
[Abstract]

Parallel Sessions 2B
Session Chair: Dr. Robert Teehan (US)
Quality Improvements 2

033:022
Weckenmann, Albert ; Bookjans, Martin
Virtual Quality Management
[Abstract and Fulltext]

033:023
Abdolshah, Mohammad ; Yusuff, Rosnah Mohd.
Fundamental Elements for the Successful Performance of Six Sigma Projects in Service Industries
[Abstract and Fulltext]

033:024
Andersson, Roy
Lean Six Sigma
[Abstract]

033:025
Pettersen, Jostein
Defining Lean Production
[Abstract and Fulltext]

Parallel Sessions 2C
Session Chair: Dr. Prof. George Bohoris (Greece)
Quality in Education 2

033:026
Zgodavová, Kristína
Critical Success Factors of Research and Education Process at Slovak Universities
[Abstract and Fulltext]

033:027
Petretto, Lorenzo
Could Universities Support and Stimulate the New Entrepreneurship? The University of Florence Case
[Abstract]

033:028
Ljungblom, Mia ; Isaksson, Raine
Teaching Leadership for Improvement
[Abstract and Fulltext]

Parallel Sessions 2D
Session Chair: Dr. Prof. Jörgen Eklund (Sweden)
Kansei Engineering 2

033:029
Nishino, Tatsuo ; Sugihara, Shigeru ; Nagamachi , Mitsuo
Identification of Customers’ Latent Kansei Needs and Product Design By Rough Set Based Approach
[Abstract and Fulltext]

033:030
Ishihara, Shigekazu ; Ishihara, Keiko ; Nagamachi, Mitsuo ; Sano, Masato ; Fujiwara, Yoshihisa ; Naito, Masahiro ; Ozaki, Kenichi
Developments of Home Electric Appliances with Kansei Ergonomics
[Abstract and Fulltext]

033:031
Ishihara, Keiko ; Nakagawa, Ryo ; Ishiahra, Shigekazu ; Fujiwara, Yoshihisa ; Sako, Hirofumi ; Naito, Masahiro
A Development of User Interface on A New Model of Automatic Washing-drying Machine
[Abstract and Fulltext]

Parallel Sessions 3A
Session Chair: Dr. Prof. Lars Witell (Sweden)
Models of Excellence

033:032
Bohoris, George A. ; Vorria, Evanthia P.
Criteria Requirements of the European Business Excellence Model
[Abstract]

033:033
Lionis, Ionnis G. ; Kougioumitzaki , Ourania M.
The Identification, Analysis and Comparison of Different Ways and Approaches in Measuring and Evaluation of Organizational Excellence
[Abstract and Fulltext]

033:034
Boström, Per Staffan
Impact from the Resource-Based Approach on Strategy and Control
[Abstract and Fulltext]

Parallel Sessions 3B
Session Chair: Dr. Raine Isaksson (Sweden)
Process Management and Improvements

033:035
Palmberg, Klara
In Search of Well Established Models and Definitions for Process Management
[Abstract and Fulltext]

033:036
Hamrol, Adam ; Kujawinska, Agnieszka ; Pilacinska, Maria ; Rogalewicz, Michal
The New Method of Process Quality Evaluation
[Abstract and Fulltext]

033:037
Zamanis, Dimitrios ; Bohoris, George
Framework of Key Processes and Quality Management
[Abstract]

033:038
Erto, Pasquale ; Pallotta, Giuliana
A Control Chart of the Weibull Percentiles Via Bayesian
[Abstract and Fulltext]

Parallel Sessions 3C
Session Chair: Dr. Prof. Eamonn Murphy (Ireland)
Quality in Health Care

033:039
Karassavidou, Eleonora ; Glaveli, Niki ; Papadopoulos, Chrissoleon T.
Health Care Quality in Greek NHS Hospitals
[Abstract and Fulltext]

033:040
Elg, Mattias ; Olsson, Jesper
Strategies for Quality Improvement and Increased Efficiency in Health Care Systems
[Abstract and Fulltext]

033:041
Sajid, Ali ; Ali, Hina ; Rashid, Mehvish ; Raza, Ali
Impact of Process Improvement on Patient Satisfaction in Public Health Care Facility in Pakistan
[Abstract and Fulltext]

Parallel Sessions 3D
Session Chair: Dr. Prof. Shin’ya Nagasawa (Japan)
Kansei Engineering 3

033:042
Young, Kenneth ; Warell, Anders
Exoticness, High-performance, and Luxury
[Abstract and Fulltext]

033:043
Ingrassia, Tommaso ; Lombardo, Elio ; Nigrelli, Vincenzo ; Sabatinom, Giovanni
Kansei Engineering and Virtual Reality in Conceptual Design
[Abstract and Fulltext]

033:044
Kikuta, Mamoru ; Ishihara, Shigekazu ; Yanese, Tetsuo ; Ishihara, Keiko
Exploring Texture Pattern Features and Relations to Kansei with 2D FFT
[Abstract]

Parallel Sessions 4A
Session Chair: Dr. Prof. Bo Edvardsson (Sweden)
Attaining Excellence and Profitable Growth

033:045
Grønholdt, Lars ; Martensen, Anne
Driving Profitable Growth
[Abstract and Fulltext]

033:046
Cesarotti, Vittorio ; Spada, Caterina
A Systematic Approach to Achieve Operational Excellence in Hotel Services
[Abstract and Fulltext]

033:047
Hutyra, Milan
The Way from Quality Management System to the National Quality Award
[Abstract and Fulltext]

Parallel Sessions 4B
Session Chair: Dr. R. Refflinghaus (Germany)
From Customer Needs to Attractive Quality Creation

033:048
Witell, Lars ; Löfgren, Martin ; Gustafsson, Anders
Attractive Quality Creation
[Abstract]

033:049
Gregorio, Ruben ; Cronemyr, Peter
Breaking the Customer Code A Model to Translate Customer Expectations into Specification Limits
[Abstract and Fulltext]

033:050
Beidokhti, Amin ; Rezai, A. H.; Saboorynia, M. A. ; Abdolshah, Mohammad
Prioritizing the Main Influencer Factors of Service Quality by Using the Hysteresis Model
[Abstract and Fulltext]

Parallel Sessions 4C
Session Chair: Dr. Prof. Ali Sajid (Pakistan)
TQM, Human Motivation, Personal Values and Emotional Intelligence

033:051
Vanagas, Povilas
Wage Administration in Total Quality Management
[Abstract]

033:052
Moccia, Salvatore
The Role of Personal Values in An Advanced Perspective of Total Quality Management
[Abstract and Fulltext]

033:053
Zahid, Qurratulain ; Wasim, Nasir; Raziq, Saiqa
Impact of Emotional Intelligence on Quality of Service in the Software Industry of Pakistan
[Abstract]

Parallel Sessions 4D
Session Chair: Dr. Anders Warell (New Zealand)
Kansei Engineering 4

033:054
Schütte, Simon ; Krus, Petter ; Eklund, Jörgen
Integration of Affective Engineering in Product Development Processes
[Abstract]

033:055
Kanda, Taki
Studies on Consistency Threshold of Kansei in Paired Comparison
[Abstract]

033:056
Dahlgaard, Jens J. ; Dahlgaard-Park, Su Mi
A Model for Profound Affection and Attractive Quality Creation
[Full text not available]

August 22, Friday

Plenary Session 3
Session Chair: Dr. Prof. Jens J. Dahlgaard (Sweden)

033:057
Haikola, Lars
CSRIs Science Ethical?
[Full text not available]

033:058
Horn Petersen, Søren ; Ravnholt Pedersen, Jens
A Case on Change Management
[Abstract]

Parallel Sessions 5A
Session Chair: Dr. Marti Casadesus (Spain)
Third Generation Quality Movement and Competence Development

033:059
Fitzpatrick, Maeve ; Murphy, Eamonn ; Coughlan, Dermot ; Sujak-Cyrul, Barbara ; Olejnik, Monika ; Bohoris, George ; Camps, Oriol ; Petersen, Jostein ; Tome, Juan Pablo
Equipping the Future Quality Practitioner Given Expert Characteristics and Future Manufacturing and e Learning Developments
[Abstract and Fulltext]

033:060
Ramos Zanca, José Francisco ; Gonçalves Quelhas, Osvaldo Luiz ; Oliveira de Araujo, Fernando ; Gomes Costa, Helder
Third Generation Quality Movements
[Abstract]

033:061
Vogt, Eva ; Winzer, Petra
Assessment of Competences Safeguards Sustainable Quality
[Abstract and Fulltext]

Parallel Sessions 5B
Session Chair: Dr. Prof. Federico Brunetti (Italy)
Quality Management, Value Creation and Innovation

033:062
Setijono, Djoko
Value Innovation and A Cognitive Map of Stakeholder-oriented Quality Management
[Abstract and Fulltext]

033:063
Rönnbäck, Åsa ; Witell, Lars ; Enquist, Bo
Quality Management Systems as a Support for Value Creation
[Abstract and Fulltext]

033:064
Schlund, Sebastian ; Müller, Nico
Developing Quality
[Abstract and Fulltext]

Parallel Sessions 5C
Session Chair: Dr. Wieslaw Urban (Poland)
The Impact of Culture, Political Instability and Employee Satisfaction in the IT Sector of Pakistan

033:065
Sajid, Ali ; Nasir, Hamid ; Shehzad, Aamir ; Mehtab, Zeeshan
Impact of Culture Based on Human and Soft Issues on Software Quality in Pakistan
[Abstract]

033:066
Sohrab Kiani, Hina ; Ahsan, Ali ; Khurshid, Amama ; Sajid, Ali
Exploring ‘Employee Satisfaction’ as a Quality and Productivity Enhancement Tool for IT Sector of Pakistan
[Abstract and Fulltext]

033:067
Shahzad Aslam, M. ; Sajid, Ali
Effect on Organizations and Quality due to Changed Employee Work Behaviors caused by Political Instability in Developing Countries (A case study of Pakistan’s ICT sector)
[Abstract and Fulltext]

Parallel Sessions 5D
Session Chair: Dr. Prof. Ralf Woll (Germany)
QFD, Customer and Stakeholder weights, Management Systems

033:068
Crostack, H.-A. ; Hackenbroich, I. ; Refflinghaus, R.
Requirements on Document Management Systems
[Abstract]

033:069
Crostack, H.-A.; Schlueter, Nadine ; Gödde, Tobias
Structuring Methods in the Run-up of QFD for Intralogistic Facilities
[Abstract]

033:070
Crostack, Horst-Artur ; Mathis, Jonas ; Noll, Katharina
Components of A Requirement of An Intralogistics Facility
[Abstract]

Parallel Sessions 6A
Session Chair: Dr. Prof. Milan Hutyra (Czech Republic)
Management Systems – Sustainable Design of Enterprises

033:071
Bernardo, Merce ; Casadesus, Marti ; Karapetrovic, Stanislav ; Heras, Iñaki
Management Systems: Integration Degrees. Empirical Study
[Abstract and Fulltext]

033:072
Hoeborn, Gabriele ; Winzer, Petra
The Wuppertal Generic Management System Concept: An Approach Concerning Requirement Related Design of Enterprises
[Abstract and Fulltext]

033:073
Hoeborn, Gabriele ; Heinich, Petra ; Winzer, Petra
A Generic Management Concept
[Abstract and Fulltext]

Parallel Sessions 6B
Session Chairs: Dr. Prof. Bo Enquist (Sweden)
A New Paradigm on the Relationship between the Firm and the Market, Management Standards, Product Development

033:074
Brunetti, Federico
A Historical Perspective on The Relationship Between Firm and The Market
[Abstract and Fulltext]

033:075
Molitor, Martin ; Berner, Joachim
Improvement of Planning Quality by The Early Use of “Quality Design” in The Product Development Process
[Abstract and Fulltext]

033:076
Castillo, Sandra Milena ; Casadesús, Martí ; Karapetrovic, Stanislav ; Heras, Iñaki; Martín, Irene
An Empirical Study of the Impact of Management Standards on the Innovation Processes
[Abstract and Fulltext]

Parallel Sessions 6C
Session Chair: Dr. Prof. Povilas Vanagas (Lithuania)
Impact of Ethical Practices and Organizational Service Orientation (Experiences from Poland and Pakistan)

033:077
Mughal, Usman ; Bilal, Faisal ; Sajid, Ali
Impact of Ethical Practices on Productivity of Software Development Organizations in Pakistan
[Abstract and Fulltext]

033:078
Syed Ibrahim, Maha ; Sadiq, Nausheen ; Sajid, Ali
Impact of Ethical practices on Quality of Services of bile Telecom Companies
[Abstract]

033:079
Urban, Wieslaw
Organizational Service Orientation and Its Role in Service Performance Formation: Evidence from Polish Service Sectors
[Abstract and Fulltext]

Parallel Sessions 6D
Session Chair: Dr. Prof. Mattias Elg (Sweden)
Product Development, Quality Measurement, Quality Management Tools

033:080
Pasche, Maximilian
Product Complexity Reduction
[Abstract and Fulltext]

033:081
Waßmuth, Stefan ; Dambo, Martin; Linß, Gerhard
Development Methods for Quality Measurement Tools enabled by Open Source Software
[Abstract and Fulltext]

033:082
Linß, Gerhard ; Woll, Ralf
Pragmatic Approach for Development and Application of Publich Domain QM-Tools Connected Via an Integrated Data Base
[Full text not available]

033:083
Woll, Ralf ; Bäsler, Maurice
Public Domain QM Tools – A Viewpoint on Development and Integration
[Full text not available]

Plenary Session 4
Session Chair: Dr. Prof. Jörgen Eklund (Sweden)

033:084
Nagamachi, Mitsuo ; Tachikawa, Masami ; Imanishi, Nobuyuki ; Ishizawa, Taichi ; Yano, Shingo
A Successful Statistical Procedure on Kansei Engineering Products
[Abstract and Fulltext]

033:085
Nagasawa, Shinya
Seven Tools for New Product Planning: Powerful Tools for Kansei Engineering
[Abstract]