Editors:Su Mi Dahlgaard-Park, Su Mi, Jens J. Dahlgaard
Conference:11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20–22 August; 2008 in Helsingborg; Sweden
Publication type: Conference proceedings


August 20; Wednesday

Plenary Session 1
Session Chair: Dr. Prof. Jens J. Dahlgaard (Sweden)

Mohamed Zairi

Su Mi Dahlgaard-Park
Decoding the Code of Excellence

Parallel Sessions 1A
Session Chair: Dr. Prof. Vittorio Cesarotti (Italy)
Corporate Sustainability 1

Tomohiko Sakao
Quality Engineering for Early Stage of Environmentally Conscious Design
[Abstract and Fulltext]

Raine Isakßon, Ulrich Steimle
What does GRI-Reporting tell us about Corporate Sustainability?
[Abstract and Fulltext]

Samuel Petros Sebhatu
Sustainability Performance Measurement for sustainable organizations
[Abstract and Fulltext]

Parallel Sessions 1B
Session Chair: Dr. Prof. Lars Grönholdt (Denmark)
Quality Improvements 1

Robert Teehan, Walter Tucker
An Exploratory Research Study

Steve Martin, Ivan Arokiam
Investing to Improve
[Abstract and Fulltext]

Åke Lönnqvist, Ida Gremyr
A Note on Failure Mode Avoidance
[Abstract and Fulltext]

Rico Witschas, Ralf Woll
Improvement of Fault Diagnostics in Processes by Modification of FMEA
[Article not available]

Parallel Sessions 1C
Session Chair: Dr. Prof. Kristina Zgodavová (Slovakia)
Quality in Education 1

Asma Asrar Qureshi, Usman Mahmood
Impact of Quality of Service Delivery in Business Education
[Abstract and Fulltext]

Ahmed Ali Qureshi, Saima Afzel
Applications of Organization Development Techniques in Improving the Quality of Education
[Abstract and Fulltext]

Javed Ali Memon, Ali Sajid, Moeen Qureshi
Quality Assessment of Academic Initiatives for Higher Education Research in Pakistan

Vatolkina Natalya, Birukova Ludmila, Salimova Tatiana
Self-Assessment as a Tool for Achieving Excellence in Higher Education
[Abstract and Fulltext]

Parallel Sessions 1D
Session Chair: Dr. Prof. Mitsuo Nagamachi (Japan)
Kansei Engineering 1

Antonio Lanzotti, Pietro Tarantino, Giovanna Matrone
An Empirical Approach to Optimal Experimental Design Selection and Data Analysis for the Synthesis Phase of Kansei Engineering
[Abstract and Fulltext]

Ebru Ayas, Jörgen Eklund
Affective Engineering Approach to Understand Servicescape Effects

Jörg Pareigis, Bo Edvardßon, Bo Enquist
The Role and Design of the Service Environment in Creating Favourable Customer Experiences
[Abstract and Fulltext]

Agust 21; Thursday

Plenary Session 2
Session Chair: Dr. Prof. Bo Bergman (Sweden)

Anders Dahlvig
Ikea’s Sustainability Approaches
[Article not available]

Bo Edvardßon, Bo Enquist
Values-based Service for Sustainable Business

Parallel Sessions 2A
Session Chair: Dr. Prof. Tomohiko Sakao (Japan/Sweden)
Corporate Sustainability 2

Bo Enquist, Bo Edvardßon, Lars-Uno Roos, Ulrik Orstadeus
Work in progress Values-based Service Innovations

Andreas C. Georgiou, Katerina Gotzamani, Andreas Andronikidis, George N. Paltayian
A Combined QFD; AHP and ANP Approach for Quality Improvement and Capacity Expansion in the Greek Banking Sector
[Abstract and Fulltext]

Sara Emilßon
Rationale for the Development of a Swedish Local Authority-adapted Standard Supporting Sustainability Management

Parallel Sessions 2B
Session Chair: Dr. Robert Teehan (US)
Quality Improvements 2

Albert Weckenmann, Martin Bookjans
Virtual Quality Management
[Abstract and Fulltext]

Mohammad Abdolshah, Rosnah Mohd Yosuff
Fundamental Elements for the Successful Performance of Six Sigma Projects in Service Industries
[Abstract and Fulltext]

Roy Anderßon
Lean Six Sigma

Jostein Pettersen
Defining Lean Production
[Abstract and Fulltext]

Parallel Sessions 2C
Session Chair: Dr. Prof. George Bohoris (Greece)
Quality in Education 2

Kristína Zgodavová
Critical Success Factors of Research and Education Process at Slovak Universities
[Abstract and Fulltext]

Lorenzo Petretto
Could Universities Support and Stimulate the New Entrepreneurship? The University of Florence Case

Mia Ljungblom, Raine Isakßon
Teaching Leadership for Improvement
[Abstract and Fulltext]

Parallel Sessions 2D
Session Chair: Dr. Prof. Jörgen Eklund (Sweden)
Kansei Engineering 2

Tatsuo Nishino, Shigeru Sugihara, Mitsuo Nagamachi
Identification of Customers’ Latent Kansei Needs and Product Design By Rough Set Based Approach
[Abstract and Fulltext]

Shigekazu Ishihara, Keiko Ishihara, Mitsuo Nagamachi, Masato Sano, Yoshihisa Fujiwara, Masahiro Naito, Kenichi Ozaki
Developments of Home Electric Appliances with Kansei Ergonomics
[Abstract and Fulltext]

Keiko Ishihara, Ryo Nakagawa, Shigekazu Ishiahra, Yoshihisa Fujiwara, Hirofumi Sako, Masahiro Naito
A Development of User Interface on A New Model of Automatic Washing-drying Machine
[Abstract and Fulltext]

Parallel Sessions 3A
Session Chair: Dr. Prof. Lars Witell (Sweden)
Models of Excellence

George A. Bohoris, Evanthia P. Vorria
Criteria Requirements of the European Business Excellence Model

Ioannis G. Lionis, Ourania M. Kougioumitzaki
The Identification; Analysis and Comparison of Different Ways and Approaches in Measuring and Evaluation of Organizational Excellence
[Abstract and Fulltext]

Per Staffan Boström
Impact from the Resource-Based Approach on Strategy and Control
[Abstract and Fulltext]

Parallel Sessions 3B
Session Chair: Dr. Raine Isaksson (Sweden)
Process Management and Improvements

Klara Palmberg
In Search of Well Established Models and Definitions for Process Management
[Abstract and Fulltext]

Adam Hamrol, Agnieszka Kujawinska, Maria Pilacinska, Michal Rogalewicz
The New Method of Process Quality Evaluation
[Abstract and Fulltext]

Dimitrios Zamanis, George Bohoris
Framework of Key Processes and Quality Management

Pasquale Erto, Guiliana Pallotta
A Control Chart of the Weibull Percentiles Via Bayesian
[Abstract and Fulltext]

Parallel Sessions 3C
Session Chair: Dr. Prof. Eamonn Murphy (Ireland)
Quality in Health Care

Eleonora Karaßavidou, Niki Glaveli, Chrissoleon T. Papadopoulos
Health Care Quality in Greek NHS Hospitals
[Abstract and Fulltext]

Mattias Elg, Jesper Olßon
Strategies for Quality Improvement and Increased Efficiency in Health Care Systems
[Abstract and Fulltext]

Ali Sajid, Hina Ali, Mehvish Rashid, Ali Raza
Impact of Process Improvement on Patient Satisfaction in Public Health Care Facility in Pakistan
[Abstract and Fulltext]

Parallel Sessions 3D
Session Chair: Dr. Prof. Shin’ya Nagasawa (Japan)
Kansei Engineering 3

Kenneth Young, Anders Warell
Exoticness; High-performance; and Luxury
[Abstract and Fulltext]

Tommaso Ingraßia, Elio Lombardo, Vincenzo Nigrelli, Giovanni Sabatinom
Kansei Engineering and Virtual Reality in Conceptual Design
[Abstract and Fulltext]

Mamoru Kikuta, Shigekazu Ishihara, Tetsuo Yanese, Keiko Ishihara
Exploring Texture Pattern Features and Relations to Kansei with 2D FFT

Parallel Sessions 4A
Session Chair: Dr. Prof. Bo Edvardsson (Sweden)
Attaining Excellence and Profitable Growth

Lars Grønholdt, Anne Martensen
Driving Profitable Growth
[Abstract and Fulltext]

Vittorio Cesarotti, Caterina Spada
A Systematic Approach to Achieve Operational Excellence in Hotel Services
[Abstract and Fulltext]

Milan Hutyra
The Way from Quality Management System to the National Quality Award
[Abstract and Fulltext]

Parallel Sessions 4B
Session Chair: Dr. R. Refflinghaus (Germany)
From Customer Needs to Attractive Quality Creation

Lars Witell, Martin Löfgren, Anders Gustafßon
Attractive Quality Creation

Ruben Gregorio, Peter Cronemyr
Breaking the Customer Code A Model to Translate Customer Expectations into Specification Limits
[Abstract and Fulltext]

Amin Beidokhti, A. H. Rezai, M. A. Saboorynia, Mohammad Abdolshah
Prioritizing the Main Influencer Factors of Service Quality by Using the Hysteresis Model
[Abstract and Fulltext]

Parallel Sessions 4C
Session Chair: Dr. Prof. Ali Sajid (Pakistan)
TQM; Human Motivation; Personal Values and Emotional Intelligence

Povilas Vanagas
Wage Administration in Total Quality Management

Salvatore Moccia
The Role of Personal Values in An Advanced Perspective of Total Quality Management
[Abstract and Fulltext]

Qurratulain Zahid, Nasir Wasim, Saiqa Raziq
Impact of Emotional Intelligence on Quality of Service in the Software Industry of Pakistan

Parallel Sessions 4D
Session Chair: Dr. Anders Warell (New Zealand)
Kansei Engineering 4

Simon Schütte, Petter Krus, Jörgen Eklund
Integration of Affective Engineering in Product Development Processes

Taki Kanda
Studies on Consistency Threshold of Kansei in Paired Comparison

Jens J. Dahlgaard, Su Mi Dahlgaard-Park
A Model for Profound Affection and Attractive Quality Creation
[Full text not available]

August 22; Friday

Plenary Session 3
Session Chair: Dr. Prof. Jens J. Dahlgaard (Sweden)

Lars Haikola
CSRIs Science Ethical?
[Full text not available]

Søren Horn Petersen, Jens Ravnholt Pedersen
A Case on Change Management

Parallel Sessions 5A
Session Chair: Dr. Marti Casadesus (Spain)
Third Generation Quality Movement and Competence Development

Maeve Fitzpatrick, Eamonn Murphy, Dermot Coughlan, Barbara Sujak-Cyrul, Monika Olejnik, George Bohoris, Oriol Camps, Jostein Petersen, Juan Pablo Tome
Equipping the Future Quality Practitioner Given Expert Characteristics and Future Manufacturing and e Learning Developments
[Abstract and Fulltext]

José Francisco Ramos Zanca, Osvaldo Luiz Gonçalves Quelhas, Fernando Olivieira de Araujo, Helder Gomes Costa
Third Generation Quality Movements

Eva Vogt, Petra Winzer
Assessment of Competences Safeguards Sustainable Quality
[Abstract and Fulltext]

Parallel Sessions 5B
Session Chair: Dr. Prof. Federico Brunetti (Italy)
Quality Management; Value Creation and Innovation

Djoko Setijono
Value Innovation and A Cognitive Map of Stakeholder-oriented Quality Management
[Abstract and Fulltext]

Åsa Rönnbäck, Lars Witell, Bo Enquist
Quality Management Systems as a Support for Value Creation
[Abstract and Fulltext]

Sebastian Schlund, Nico Müller
Developing Quality
[Abstract and Fulltext]

Parallel Sessions 5C
Session Chair: Dr. Wieslaw Urban (Poland)
The Impact of Culture; Political Instability and Employee Satisfaction in the IT Sector of Pakistan

Ali Sajid, Hamid Nasir, Aamir Shehzad, Zeeshan Mehtab
Impact of Culture Based on Human and Soft Issues on Software Quality in Pakistan

Hina Sohrab Kiani, Ali Ahsan, Omama Khurshid, Ali Sajid
Exploring ‘Employee Satisfaction’ as a Quality and Productivity Enhancement Tool for IT Sector of Pakistan
[Abstract and Fulltext]

M. Shahzad Aslam, Ali Sajid
Effect on Organizations and Quality due to Changed Employee Work Behaviors caused by Political Instability in Developing Countries (A case study of Pakistan’s ICT sector)
[Abstract and Fulltext]

Parallel Sessions 5D
Session Chair: Dr. Prof. Ralf Woll (Germany)
QFD; Customer and Stakeholder weights; Management Systems

H. A. Crostack, I. Hackenbroich, R. Refflinghaus
Requirements on Document Management Systems

H. A. Crostack, Nadine Schlueter, Tobias Gödde
Structuring Methods in the Run-up of QFD for Intralogistic Facilities

Horst-Artur Crostack, Jonas Mathis, Katharina Noll
Components of A Requirement of An Intralogistics Facility

Parallel Sessions 6A
Session Chair: Dr. Prof. Milan Hutyra (Czech Republic)
Management Systems – Sustainable Design of Enterprises

Merce Bernardo, Marti Casadesus, Stanislav Karapetrovic, Iñaki Heras
Management Systems: Integration Degrees. Empirical Study
[Abstract and Fulltext]

Gabriele Hoeborn, Petra Winzer
The Wuppertal Generic Management System Concept: An Approach Concerning Requirement Related Design of Enterprises
[Abstract and Fulltext]

Gabriele Hoeborn, Petra Heinich, Petra Winzer
A Generic Management Concept
[Abstract and Fulltext]

Parallel Sessions 6B
Session Chairs: Dr. Prof. Bo Enquist (Sweden)
A New Paradigm on the Relationship between the Firm and the Market; Management Standards; Product Development

Federico Brunetti
A Historical Perspective on The Relationship Between Firm and The Market
[Abstract and Fulltext]

Martin Molitor, Joachim Berner
Improvement of Planning Quality by The Early Use of “Quality Design” in The Product Development Process
[Abstract and Fulltext]

Sandra Milena Castilla, Martí Casadesús, Stanislav Karapetrovic, Iñaki Heras, Irene Martín
An Empirical Study of the Impact of Management Standards on the Innovation Processes
[Abstract and Fulltext]

Parallel Sessions 6C
Session Chair: Dr. Prof. Povilas Vanagas (Lithuania)
Impact of Ethical Practices and Organizational Service Orientation (Experiences from Poland and Pakistan)

Usman Mughal, Faisal Bilal, Ali Sajid
Impact of Ethical Practices on Productivity of Software Development Organizations in Pakistan
[Abstract and Fulltext]

Maha Syed Ibrahim, Nuasheen Sadiq, Ali Sajid
Impact of Ethical practices on Quality of Services of bile Telecom Companies

Wieslaw Urban
Organizational Service Orientation and Its Role in Service Performance Formation: Evidence from Polish Service Sectors
[Abstract and Fulltext]

Parallel Sessions 6D
Session Chair: Dr. Prof. Mattias Elg (Sweden)
Product Development; Quality Measurement; Quality Management Tools

Maximilian Pasche
Product Complexity Reduction
[Abstract and Fulltext]

Stefan Waßmuth, Martin Dambo, Gerhard Linß
Development Methods for Quality Measurement Tools enabled by Open Source Software
[Abstract and Fulltext]

Gerhard Linß, Ralf Woll
Pragmatic Approach for Development and Application of Publich Domain QM-Tools Connected Via an Integrated Data Base
[Full text not available]

Ralf Woll, Maurice Bäsler
Public Domain QM Tools – A Viewpoint on Development and Integration
[Full text not available]

Plenary Session 4
Session Chair: Dr. Prof. Jörgen Eklund (Sweden)

Mitsuo Nagamachi, Masami Tachikawa, Nobuyuki Imanishi, Taichi Ishizawa, Shingo Yano
A Successful Statistical Procedure on Kansei Engineering Products
[Abstract and Fulltext]

Shinya Nagasawa
Seven Tools for New Product Planning: Powerful Tools for Kansei Engineering

Series:Linköping Electronic Conference Proceedings
ISSN (print):1650-3686
ISSN (online):1650-3740
Publisher:Linköping University Electronic Press; Linköpings universitet

Su Mi Dahlgaard-Park, Su Mi, Jens J. Dahlgaard (2008). 11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20–22 August; 2008 in Helsingborg; Sweden http://www.ep.liu.se/ecp_home/index.en.aspx?issue=033 (11/26/2015)