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Authors:E. Uhlmann: Institute for Machine Tools and Factory Management, Technische Universität Berlin, Germany
H. Bochnig: Institute for Machine Tools and Factory Management, Technische Universität Berlin, Germany
C. Stelzer: Institute for Machine Tools and Factory Management, Technische Universität Berlin, Germany
Publication title:Characterization of Customer Requirements in IPS² creation
Conference:Proceedings of the 2nd CIRP IPS2 Conference 2010, 14-15 April, Linköping, Sweden
Publication type: Abstract and Fulltext
Issue:077
Article No.:051
Abstract:Industrial Product-Service Systems (IPS²) integrate product and service shares over the IPS² lifecycle to provide value and create solutions, which fulfil customer needs. To ensure potentials of IPS² the integration of the customer in the entire IPS² lifecycle is a key point to get a customized solution. With a support by an assistance system the interactive acquisition of customer needs can be done. A subsequent configuration of IPS² solutions, obtaining formalized and precise information, is shown. Together with the recommendation for an IPS² business model, the information’s form the IPS² requirement specification and thus the basis for further development processes.
Language:English
Keywords:Industrial Product-Service Systems, support, IPS² development, customer requirements, IPS² configuration
Year:2010
No. of pages:7
Pages:399-405
ISBN:978-91-7393-381-0
Series:Linköping Electronic Conference Proceedings
ISSN (print):1650-3686
ISSN (online):1650-3740
File:http://www.ep.liu.se/ecp/077/051/ecp10077051.pdf
Available:2012-10-11
Publisher:Linköping University Electronic Press, Linköpings universitet

REFERENCE TO THIS PAGE
E. Uhlmann, H. Bochnig, C. Stelzer (2010). Characterization of Customer Requirements in IPS² creation, Proceedings of the 2nd CIRP IPS2 Conference 2010, 14-15 April, Linköping, Sweden http://www.ep.liu.se/ecp_article/index.en.aspx?issue=077;article=051 (accessed 8/29/2014)