| Files: | Description | File size | Format | Browse |
| Fulltext | 0.43 MB | PDF (requires Acrobat Reader) | Previous | Next |
| | |
| Authors: | M. Royer-Torney: Institute of Machine Tools and Production Technology, Germany |
| | M. Mennenga: Institute of Machine Tools and Production Technology, Germany |
| | C. Herrmann: Institute of Machine Tools and Production Technology, Germany |
| Publication title: | A Reference Model for Analysing Automotive Service Formats |
| Conference: | Proceedings of the 2nd CIRP IPS2 Conference 2010, 14-15 April, Linköping, Sweden |
| Publication type: | Abstract and Fulltext |
| Issue: | 077 |
| Article No.: | 045 |
| Abstract: | In recent years, the automotive service sector has been affected by various trends. In order to stay successful companies that offer automotive services have to consider these developments by adapting their existing service formats. Therefore, a situation analysis and the derivation of future requirements resulting from trends are necessary.
This paper introduces a reference model for the description and analysis of automotive service formats. The reference model is divided into five dimensions: organisation, product, process, resource and market. On that basis possible strategic fields of action are derived. Finally, the application of the reference model is demonstrated for the automotive service format of a so called Fast Fitter. |
| Language: | English |
| Keywords: | Automotive Service Formats, Service Analysis, Automotive Service, Service Reference Model |
| Year: | 2010 |
| No. of pages: | 8 |
| Pages: | 355-362 |
| ISBN: | 978-91-7393-381-0 |
| Series: | Linköping Electronic Conference Proceedings |
| ISSN (print): | 1650-3686 |
| ISSN (online): | 1650-3740 |
| File: | http://www.ep.liu.se/ecp/077/045/ecp10077045.pdf |
| Available: | 2012-10-11 |
| Publisher: | Linköping University Electronic Press, Linköpings universitet |
|
| REFERENCE TO THIS PAGE |
Ph.D., Lic. Theses
