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Authors:E. Schweitzer: Institute for Manufacturing Technology and Production Systems, University of Kaiserslautern, Germany
J. C. Aurich: Institute for Manufacturing Technology and Production Systems, University of Kaiserslautern, Germany
Publication title:Process Oriented Production System for Service Providing Companies
Conference:Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden
Publication type: Abstract and Fulltext
Issue:077
Article No.:041
Abstract:Design and realization of services are affected by high individuality and high requirements of quality and productivity. To meet these requirements; numerous approaches have been developed in service research. Although these existing approaches allow a selective methodological support of service design and realization; concepts that transparently display the interrelations between existing approaches and thus allow a coordinated and standardized methodological support of service design and realization are not common. Furthermore; an organizational framework for service providing companies that enables staff to continuously improve both service quality and productivity on the job is missing. To close these gaps; the concept of process oriented production systems that evolved from companies producing physical goods represents a promising starting point. This paper therefore illustrates a framework for a process oriented production system for service providing companies.
Language:English
Keywords:Service; Production System; Methodology
Year:2010
No. of pages:7
Pages:323-329
ISBN:978-91-7393-381-0
Series:Linköping Electronic Conference Proceedings
ISSN (print):1650-3686
ISSN (online):1650-3740
File:http://www.ep.liu.se/ecp/077/041/ecp10077041.pdf
Available:2012-10-11
Publisher:Linköping University Electronic Press; Linköpings universitet

REFERENCE TO THIS PAGE
E. Schweitzer, J. C. Aurich (2010). Process Oriented Production System for Service Providing Companies, Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden http://www.ep.liu.se/ecp_article/index.en.aspx?issue=077;article=041 (accessed 10/21/2014)