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| Authors: | S. Kundu: School of Mechanical Engineering, University of Leeds, UK |
| | A. McKay: School of Mechanical Engineering, University of Leeds, UK |
| | P.G. Dawson: The Keyworth Institute, University of Leeds, UK |
| Publication title: | Understanding Information Requirements in Product-service Systems Design |
| Conference: | Proceedings of the 2nd CIRP IPS2 Conference 2010, 14-15 April, Linköping, Sweden |
| Publication type: | Abstract and Fulltext |
| Issue: | 077 |
| Article No.: | 018 |
| Abstract: | Service information is the information that is required to support the taking of decisions and actions in a service environment. In product-service systems (PSS) this information includes both information to support the lifecycles of physical products and associated services and information to support the management of services. Service blueprinting techniques have been used for visualising and mapping service activities. Effective delivery of service demands access to high quality service information (i.e. complete, correct, minimal and available to the right people at the right time). In this paper we extend the concept of the traditional service blueprint to include service information needed to deliver PSS. Three types of service information are considered: input information, process information and output information. The result is a Service Information Blueprint. In this paper we demonstrate, using a case study, how the service information blueprint is influenced by changes in service definition and contract type. |
| Language: | English |
| Keywords: | Service Information, Service Blueprint, Information Requirements, Product-Service Systems, Computer-Aided Design |
| Year: | 2010 |
| No. of pages: | 8 |
| Pages: | 141-148 |
| ISBN: | 978-91-7393-381-0 |
| Series: | Linköping Electronic Conference Proceedings |
| ISSN (print): | 1650-3686 |
| ISSN (online): | 1650-3740 |
| File: | http://www.ep.liu.se/ecp/077/018/ecp10077018.pdf |
| Available: | 2012-10-11 |
| Publisher: | Linköping University Electronic Press, Linköpings universitet |
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