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Authors:S. Kundu: School of Mechanical Engineering, University of Leeds, UK
A. McKay: School of Mechanical Engineering, University of Leeds, UK
P.G. Dawson: The Keyworth Institute, University of Leeds, UK
Publication title:Understanding Information Requirements in Product-service Systems Design
Conference:Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden
Publication type: Abstract and Fulltext
Issue:077
Article No.:018
Abstract:Service information is the information that is required to support the taking of decisions and actions in a service environment. In product-service systems (PSS) this information includes both information to support the lifecycles of physical products and associated services and information to support the management of services. Service blueprinting techniques have been used for visualising and mapping service activities. Effective delivery of service demands access to high quality service information (i.e. complete; correct; minimal and available to the right people at the right time). In this paper we extend the concept of the traditional service blueprint to include service information needed to deliver PSS. Three types of service information are considered: input information; process information and output information. The result is a Service Information Blueprint. In this paper we demonstrate; using a case study; how the service information blueprint is influenced by changes in service definition and contract type.
Language:English
Keywords:Service Information; Service Blueprint; Information Requirements; Product-Service Systems; Computer-Aided Design
Year:2010
No. of pages:8
Pages:141-148
ISBN:978-91-7393-381-0
Series:Linköping Electronic Conference Proceedings
ISSN (print):1650-3686
ISSN (online):1650-3740
File:http://www.ep.liu.se/ecp/077/018/ecp10077018.pdf
Available:2012-10-11
Publisher:Linköping University Electronic Press; Linköpings universitet

REFERENCE TO THIS PAGE
S. Kundu, A. McKay, P.G. Dawson (2010). Understanding Information Requirements in Product-service Systems Design, Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden http://www.ep.liu.se/ecp_article/index.en.aspx?issue=077;article=018 (accessed 10/31/2014)