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Authors:S. Hosono: Service Platforms Research Laboratories, NEC Corporation, Tokyo, Japan
T. Hara: Department of Precision Engineering, The University of Tokyo, Tokyo, Japan
Y. Shimomura: Department of System Design, Tokyo Metropolitan University, Tokyo, Japan
T. Ara: Department of Precision Engineering, The University of Tokyo, Tokyo, Japan
Publication title:Prioritizing Service Functions with Non-Functional Requirements
Conference:Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden
Publication type: Abstract and Fulltext
Issue:077
Article No.:017
Abstract:The early stage of service development primarily has two design phases: acquiring demands/constraints and determining delivering functions. The latter phase is significant in bridging the gap between design and implementation; as service providers in the IT industry have struggled in determining an appropriate combination of functions: IT-enabled functions and practitioners’ activities. This paper focuses on nonfunctional requirements (NFR); and quantifies the value of respective combination of service functions from NFR perspectives by clarifying the relationships between NFRs; qualities and functions. Case studies on educational services show that the approach will provide us with a basis for determining respective function priority.
Language:English
Keywords:PSS design; Service engineering; Non-functional requirements
Year:2010
No. of pages:8
Pages:133-140
ISBN:978-91-7393-381-0
Series:Linköping Electronic Conference Proceedings
ISSN (print):1650-3686
ISSN (online):1650-3740
File:http://www.ep.liu.se/ecp/077/017/ecp10077017.pdf
Available:2012-10-11
Publisher:Linköping University Electronic Press; Linköpings universitet

REFERENCE TO THIS PAGE
S. Hosono, T. Hara, Y. Shimomura, T. Ara (2010). Prioritizing Service Functions with Non-Functional Requirements, Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden http://www.ep.liu.se/ecp_article/index.en.aspx?issue=077;article=017 (accessed 10/24/2014)