Files:DescriptionFile size FormatBrowse
Fulltext0.54 MBPDF (requires Acrobat Reader)Previous | Next
  
Authors:F. Akasaka: Department of System Design, Tokyo Metropolitan University, Tokyo, Japan
S. Hosono: Service Platforms Research Laboratories, NEC Corporation, Tokyo, Japan
K. Kimita: Department of System Design, Tokyo Metropolitan University, Tokyo, Japan
M. Nakajima: Department of System Design, Tokyo Metropolitan University, Tokyo, Japan
Y. Shimomura: Department of System Design, Tokyo Metropolitan University, Tokyo, Japan
Publication title:Requirement Analysis for Strategic Improvement of a B2B Service
Conference:Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden
Publication type: Abstract and Fulltext
Issue:077
Article No.:015
Abstract:Manufacturing companies are starting to recognize that services offered through a product are important. From the viewpoint of offering products in combination with services; it is important for designers to focus on requirements. This paper proposes a method to analyze the identified requirements for a strategic service improvement. By evaluating the requirements qualitatively from both the service customer’s and provider’s perspectives; some significant suggestions to define specific requirements which should be focus of improvement are presented. The effectiveness of this method is demonstrated by a case study where a utility company is a client of a service.
Language:English
Keywords:Service Improvement; Requirements; Service Engineering; Strategy; Service Design
Year:2010
No. of pages:8
Pages:117-124
ISBN:978-91-7393-381-0
Series:Linköping Electronic Conference Proceedings
ISSN (print):1650-3686
ISSN (online):1650-3740
File:http://www.ep.liu.se/ecp/077/015/ecp10077015.pdf
Available:2012-10-11
Publisher:Linköping University Electronic Press; Linköpings universitet

REFERENCE TO THIS PAGE
F. Akasaka, S. Hosono, K. Kimita, M. Nakajima, Y. Shimomura (2010). Requirement Analysis for Strategic Improvement of a B2B Service, Proceedings of the 2nd CIRP IPS2 Conference 2010; 14-15 April; Linköping; Sweden http://www.ep.liu.se/ecp_article/index.en.aspx?issue=077;article=015 (accessed 10/23/2014)