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| Authors: | F. Akasaka: Department of System Design, Tokyo Metropolitan University, Tokyo, Japan |
| | S. Hosono: Service Platforms Research Laboratories, NEC Corporation, Tokyo, Japan |
| | K. Kimita: Department of System Design, Tokyo Metropolitan University, Tokyo, Japan |
| | M. Nakajima: Department of System Design, Tokyo Metropolitan University, Tokyo, Japan |
| | Y. Shimomura: Department of System Design, Tokyo Metropolitan University, Tokyo, Japan |
| Publication title: | Requirement Analysis for Strategic Improvement of a B2B Service |
| Conference: | Proceedings of the 2nd CIRP IPS2 Conference 2010, 14-15 April, Linköping, Sweden |
| Publication type: | Abstract and Fulltext |
| Issue: | 077 |
| Article No.: | 015 |
| Abstract: | Manufacturing companies are starting to recognize that services offered through a product are important. From the viewpoint of offering products in combination with services, it is important for designers to focus on requirements. This paper proposes a method to analyze the identified requirements for a strategic service improvement. By evaluating the requirements qualitatively from both the service customer’s and provider’s perspectives, some significant suggestions to define specific requirements which should be focus of improvement are presented. The effectiveness of this method is demonstrated by a case study where a utility company is a client of a service. |
| Language: | English |
| Keywords: | Service Improvement, Requirements, Service Engineering, Strategy, Service Design |
| Year: | 2010 |
| No. of pages: | 8 |
| Pages: | 117-124 |
| ISBN: | 978-91-7393-381-0 |
| Series: | Linköping Electronic Conference Proceedings |
| ISSN (print): | 1650-3686 |
| ISSN (online): | 1650-3740 |
| File: | http://www.ep.liu.se/ecp/077/015/ecp10077015.pdf |
| Available: | 2012-10-11 |
| Publisher: | Linköping University Electronic Press, Linköpings universitet |
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