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Authors:F. Akasaka: Department of System Design, Tokyo Metropolitan University, Tokyo, Japan
S. Hosono: Service Platforms Research Laboratories, NEC Corporation, Tokyo, Japan
K. Kimita: Department of System Design, Tokyo Metropolitan University, Tokyo, Japan
M. Nakajima: Department of System Design, Tokyo Metropolitan University, Tokyo, Japan
Y. Shimomura: Department of System Design, Tokyo Metropolitan University, Tokyo, Japan
Publication title:Requirement Analysis for Strategic Improvement of a B2B Service
Conference:Proceedings of the 2nd CIRP IPS2 Conference 2010, 14-15 April, Linköping, Sweden
Publication type: Abstract and Fulltext
Issue:077
Article No.:015
Abstract:Manufacturing companies are starting to recognize that services offered through a product are important. From the viewpoint of offering products in combination with services, it is important for designers to focus on requirements. This paper proposes a method to analyze the identified requirements for a strategic service improvement. By evaluating the requirements qualitatively from both the service customer’s and provider’s perspectives, some significant suggestions to define specific requirements which should be focus of improvement are presented. The effectiveness of this method is demonstrated by a case study where a utility company is a client of a service.
Language:English
Keywords:Service Improvement, Requirements, Service Engineering, Strategy, Service Design
Year:2010
No. of pages:8
Pages:117-124
ISBN:978-91-7393-381-0
Series:Linköping Electronic Conference Proceedings
ISSN (print):1650-3686
ISSN (online):1650-3740
File:http://www.ep.liu.se/ecp/077/015/ecp10077015.pdf
Available:2012-10-11
Publisher:Linköping University Electronic Press, Linköpings universitet

REFERENCE TO THIS PAGE
F. Akasaka, S. Hosono, K. Kimita, M. Nakajima, Y. Shimomura (2010). Requirement Analysis for Strategic Improvement of a B2B Service, Proceedings of the 2nd CIRP IPS2 Conference 2010, 14-15 April, Linköping, Sweden http://www.ep.liu.se/ecp_article/index.en.aspx?issue=077;article=015 (accessed 8/30/2014)