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| Authors: | Jussi Haukkamaa: Oulu University of Applied Sciences, Oulu, Finland |
| | Pia Yliräisänen-Seppänen: Rovaniemi University of Applied Sciences, Rovaniemi, Finland |
| | Eija Timonen: Faculty of Art and Design, University of Lapland, Rovaniemi, Finland |
| Publication title: | Characteristics of value co-creation in a learning environment by service design and service-dominant logic frameworks |
| Conference: | Conference Proceedings, ServDes.2010, Exchanging Knowledge, Linköping, Sweden, 1-3 December 2010 |
| Publication type: | Abstract and Fulltext |
| Issue: | 060 |
| Article No.: | 005 |
| Abstract: | Presently, educational institutions exist as complex networks of expertise that fulfil the needs of their stakeholders and respond to the challenges of a transforming society. Therefore, educational services are subject to a constant design process in co-operation with the customers and other stakeholders. Co-operation between parties is strongly related to the value co-creation, since the customer is the co-producer of the value according to the concept of service-dominant logic.
Service design research has paid little attention to the value of co-creation in networked education services. This paper focuses on value co-creation in service-dominant logic and service design frameworks using a case study of supplementary healthcare education service. The case study is situated at the ENVI Virtual Center for Wellness Campus, which is a virtual and simulation learning environment for healthcare in Rovaniemi, Finland.
Service design research has paid little attention to the value of co-creation in networked education services. This paper focuses on value co-creation in service-dominant logic and service design frameworks using a case study of supplementary healthcare education service. The case study is situated at the ENVI Virtual Center for Wellness Campus, which is a virtual and simulation learning environment for healthcare in Rovaniemi, Finland. |
| Language: | English |
| Keywords: | Value co-creation, service design, service-dominant logic, education service |
| Year: | 2010 |
| No. of pages: | 14 |
| Pages: | 51-64 |
| ISBN: | 978-91-7519-770-8 |
| Series: | Linköping Electronic Conference Proceedings |
| ISSN (print): | 1650-3686 |
| ISSN (online): | 1650-3740 |
| File: | http://www.ep.liu.se/ecp/060/005/ecp10060005.pdf |
| Available: | 2012-09-20 |
| Publisher: | Linköping University Electronic Press, Linköpings universitet |
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REFERENCE TO THIS PAGE | Jussi Haukkamaa, Pia Yliräisänen-Seppänen, Eija Timonen (2010). Characteristics of value co-creation in a learning environment by service design and service-dominant logic frameworks, Conference Proceedings, ServDes.2010, Exchanging Knowledge, Linköping, Sweden, 1-3 December 2010 http://www.ep.liu.se/ecp_article/index.en.aspx?issue=060;article=005 (accessed 5/21/2013) |
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Ph.D., Lic. Theses
