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Authors:Jussi Haukkamaa: Oulu University of Applied Sciences, Oulu, Finland
Pia Yliräisänen-Seppänen: Rovaniemi University of Applied Sciences, Rovaniemi, Finland
Eija Timonen: Faculty of Art and Design, University of Lapland, Rovaniemi, Finland
Publication title:Characteristics of value co-creation in a learning environment by service design and service-dominant logic frameworks
Conference:Conference Proceedings; ServDes.2010; Exchanging Knowledge; Linköping; Sweden; 1-3 December 2010
Publication type: Abstract and Fulltext
Issue:060
Article No.:005
Abstract:Presently; educational institutions exist as complex networks of expertise that fulfil the needs of their stakeholders and respond to the challenges of a transforming society. Therefore; educational services are subject to a constant design process in co-operation with the customers and other stakeholders. Co-operation between parties is strongly related to the value co-creation; since the customer is the co-producer of the value according to the concept of service-dominant logic.

Service design research has paid little attention to the value of co-creation in networked education services. This paper focuses on value co-creation in service-dominant logic and service design frameworks using a case study of supplementary healthcare education service. The case study is situated at the ENVI Virtual Center for Wellness Campus; which is a virtual and simulation learning environment for healthcare in Rovaniemi; Finland.

Service design research has paid little attention to the value of co-creation in networked education services. This paper focuses on value co-creation in service-dominant logic and service design frameworks using a case study of supplementary healthcare education service. The case study is situated at the ENVI Virtual Center for Wellness Campus; which is a virtual and simulation learning environment for healthcare in Rovaniemi; Finland.

Language:English
Keywords:Value co-creation; service design; service-dominant logic; education service
Year:2010
No. of pages:14
Pages:51-64
ISBN:978-91-7519-770-8
Series:Linköping Electronic Conference Proceedings
ISSN (print):1650-3686
ISSN (online):1650-3740
File:http://www.ep.liu.se/ecp/060/005/ecp10060005.pdf
Available:2012-09-20
Publisher:Linköping University Electronic Press; Linköpings universitet

REFERENCE TO THIS PAGE
Jussi Haukkamaa, Pia Yliräisänen-Seppänen, Eija Timonen (2010). Characteristics of value co-creation in a learning environment by service design and service-dominant logic frameworks, Conference Proceedings; ServDes.2010; Exchanging Knowledge; Linköping; Sweden; 1-3 December 2010 http://www.ep.liu.se/ecp_article/index.en.aspx?issue=060;article=005 (accessed 12/21/2014)