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Authors:Karine Freire: Universidade do Vale do Rio dos Sinos, Brasil
Daniela Sangiorgi: ImaginationLancaster, Lancaster University, UK
Publication title:Service Design & Healthcare Innovation: fr0m consumption to co-production and co-creation
Conference:Conference Proceedings, ServDes.2010, Exchanging Knowledge, Linköping, Sweden, 1-3 December 2010
Publication type: Abstract and Fulltext
Issue:060
Article No.:004
Abstract:In the last decades the economy saw two significant changes in the way value has been conceived and created: the introduction of the value-constellation model and the advent of the open innovation movement. This paper will report on how these paradigmatic changes are mirrored in public services reform, with a focus on healthcare services, and on how Design practice and research are contributing to this shift. The authors will use four case studies of healthcare design-driven service innovation as a way to reflect on which models and approaches designers have been using and to evaluate the actual results and impacts that have been achieved so far.
Language:English
Keywords:Service design, healthcare, service innovation
Year:2010
No. of pages:11
Pages:39-49
ISBN:978-91-7519-770-8
Series:Linköping Electronic Conference Proceedings
ISSN (print):1650-3686
ISSN (online):1650-3740
File:http://www.ep.liu.se/ecp/060/004/ecp10060004.pdf
Available:2012-09-20
Publisher:Linköping University Electronic Press, Linköpings universitet

REFERENCE TO THIS PAGE
Karine Freire, Daniela Sangiorgi (2010). Service Design & Healthcare Innovation: fr0m consumption to co-production and co-creation, Conference Proceedings, ServDes.2010, Exchanging Knowledge, Linköping, Sweden, 1-3 December 2010 http://www.ep.liu.se/ecp_article/index.en.aspx?issue=060;article=004 (accessed 4/24/2014)