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Authors:Thomas Wreiner: Department of Computer and Information Science, Linköping University, Linköping, Sweden
Ingrid Mårtensson: Department of Computer and Information Science, Linköping University, Linköping, Sweden
Olof Arnell: Department of Computer and Information Science, Linköping University, Linköping, Sweden
Natalia Gonzalez: Department of Computer and Information Science, Linköping University, Linköping, Sweden
Stefan Holmlid: Department of Computer and Information Science, Linköping University, Linköping, Sweden
Fabian Segelström: Department of Computer and Information Science, Linköping University, Linköping, Sweden
Publication title:Exploring Service Blueprints for Multiple Actors: A Case Study of Car Parking Services
Conference:Conference Proceedings ServDes.2009, DeThinking Service, ReThinking Design, Oslo Norway 24-26 November 2009
Publication type: Abstract and Fulltext
Issue:059
Article No.:017
Abstract:Service blueprints are usually included in listings of standard methods within service design. Still, little research has been conducted on service blueprints. The case study at hand explores how blueprints can be applied in a situation with three key actors, all with different motives and wishes. The case study is within the domain of car parking, a service which at a first glance may seem simple, but is rather complex when scrutinized. Three ways of blueprinting the situation are presented and discussed in the paper. Finally issues which arose from the blueprinting process are discussed in regard to implications for people creating blueprints.
Language:English
Year:2009
No. of pages:11
Pages:213-223
ISBN:978-91-7519-771-5
Series:Linköping Electronic Conference Proceedings
ISSN (print):1650-3686
ISSN (online):1650-3740
File:http://www.ep.liu.se/ecp/059/017/ecp09059017.pdf
Available:2012-09-19
Publisher:Linköping University Electronic Press, Linköpings universitet

REFERENCE TO THIS PAGE
Thomas Wreiner, Ingrid Mårtensson, Olof Arnell, Natalia Gonzalez, Stefan Holmlid, Fabian Segelström (2009). Exploring Service Blueprints for Multiple Actors: A Case Study of Car Parking Services, Conference Proceedings ServDes.2009, DeThinking Service, ReThinking Design, Oslo Norway 24-26 November 2009 http://www.ep.liu.se/ecp_article/index.en.aspx?issue=059;article=017 (accessed 9/20/2014)