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Authors:Juha Kronqvist: University of Art and Design Helsinki, Finland
Korhonen Satu-Mari: Theatre Academy, Education and Development Services, Finland
Publication title:Co-Creating Solutions - Combining Service Design and Change Laboratory
Conference:Conference Proceedings ServDes.2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009
Publication type: Abstract and Fulltext
Issue:059
Article No.:011
Abstract:This paper is an introduction and reflection of a method integration project in a service development context. In the project; two complementary methods were used to co-create new service offerings and improve the work activity in a ferry line restaurant. The research aim was to test the integration of two different development methods; service design and the Change Laboratory. The assumption behind the work was that new service development requires methods for both creating new concepts and for successfully implementing them in the organization. By combining these methods; the project was able to expand the scope of service design from the creation of service concepts towards implementing them as a part of a process of organizational learning.
Language:English
Year:2009
No. of pages:15
Pages:135-149
ISBN:978-91-7519-771-5
Series:Linköping Electronic Conference Proceedings
ISSN (print):1650-3686
ISSN (online):1650-3740
File:http://www.ep.liu.se/ecp/059/011/ecp09059011.pdf
Available:2012-09-19
Publisher:Linköping University Electronic Press; Linköpings universitet

REFERENCE TO THIS PAGE
Juha Kronqvist, Korhonen Satu-Mari (2009). Co-Creating Solutions - Combining Service Design and Change Laboratory, Conference Proceedings ServDes.2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009 http://www.ep.liu.se/ecp_article/index.en.aspx?issue=059;article=011 (accessed 10/23/2014)