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| Authors: | Peter Kaario: University of Art and Design Helsinki Finland, Finland |
| | Kirsikka Vaajakallio: University of Art and Design Helsinki Finland, Finland |
| | Vilma Lehtinen: University of Art and Design Helsinki Finland, Finland |
| | Vesa Kantola: University of Art and Design Helsinki Finland, Finland |
| | Kai Kuikkaniemi: University of Art and Design Helsinki Finland, Finland |
| Publication title: | Someone Else’s Shoes - Using Role-Playing Games in User-Centered Service Design |
| Conference: | Conference Proceedings ServDes.2009, DeThinking Service, ReThinking Design, Oslo Norway 24-26 November 2009 |
| Publication type: | Abstract and Fulltext |
| Issue: | 059 |
| Article No.: | 010 |
| Abstract: | Laugh and enthused voices fill the big lecture room when four groups around the room play a Character Game; a game that combines elements from role-playing and personas. We have decided to share the user study results in a service design project within multidisciplinary group of people from three companies [designers, managers etc.] by playing a design game, a game in which the participants should step into someone else’s shoes. We, the researchers who have developed the game, have been anxious about peoples’ reactions but now we start to relax; the game seems to work after all. The atmosphere feels relaxed, the participants have taken the character’s roles and vivid discussions and stories evolves as the game goes on. But will they gain the inspiration and empathy as we have wished for? |
| Language: | English |
| Year: | 2009 |
| No. of pages: | 16 |
| Pages: | 119-134 |
| ISBN: | 978-91-7519-771-5 |
| Series: | Linköping Electronic Conference Proceedings |
| ISSN (print): | 1650-3686 |
| ISSN (online): | 1650-3740 |
| File: | http://www.ep.liu.se/ecp/059/010/ecp09059010.pdf |
| Available: | 2012-09-19 |
| Publisher: | Linköping University Electronic Press, Linköpings universitet |
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REFERENCE TO THIS PAGE | Peter Kaario, Kirsikka Vaajakallio, Vilma Lehtinen, Vesa Kantola, Kai Kuikkaniemi (2009). Someone Else’s Shoes - Using Role-Playing Games in User-Centered Service Design, Conference Proceedings ServDes.2009, DeThinking Service, ReThinking Design, Oslo Norway 24-26 November 2009 http://www.ep.liu.se/ecp_article/index.en.aspx?issue=059;article=010 (accessed 6/20/2013) |
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Ph.D., Lic. Theses
