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Authors:Peter Kaario: University of Art and Design Helsinki Finland, Finland
Kirsikka Vaajakallio: University of Art and Design Helsinki Finland, Finland
Vilma Lehtinen: University of Art and Design Helsinki Finland, Finland
Vesa Kantola: University of Art and Design Helsinki Finland, Finland
Kai Kuikkaniemi: University of Art and Design Helsinki Finland, Finland
Publication title:Someone Else’s Shoes - Using Role-Playing Games in User-Centered Service Design
Conference:Conference Proceedings ServDes.2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009
Publication type: Abstract and Fulltext
Issue:059
Article No.:010
Abstract:Laugh and enthused voices fill the big lecture room when four groups around the room play a Character Game; a game that combines elements from role-playing and personas. We have decided to share the user study results in a service design project within multidisciplinary group of people from three companies [designers; managers etc.] by playing a design game; a game in which the participants should step into someone else’s shoes. We; the researchers who have developed the game; have been anxious about peoples’ reactions but now we start to relax; the game seems to work after all. The atmosphere feels relaxed; the participants have taken the character’s roles and vivid discussions and stories evolves as the game goes on. But will they gain the inspiration and empathy as we have wished for?
Language:English
Year:2009
No. of pages:16
Pages:119-134
ISBN:978-91-7519-771-5
Series:Linköping Electronic Conference Proceedings
ISSN (print):1650-3686
ISSN (online):1650-3740
File:http://www.ep.liu.se/ecp/059/010/ecp09059010.pdf
Available:2012-09-19
Publisher:Linköping University Electronic Press; Linköpings universitet

REFERENCE TO THIS PAGE
Peter Kaario, Kirsikka Vaajakallio, Vilma Lehtinen, Vesa Kantola, Kai Kuikkaniemi (2009). Someone Else’s Shoes - Using Role-Playing Games in User-Centered Service Design, Conference Proceedings ServDes.2009; DeThinking Service; ReThinking Design; Oslo Norway 24-26 November 2009 http://www.ep.liu.se/ecp_article/index.en.aspx?issue=059;article=010 (accessed 11/24/2014)