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Authors:Maha Syed Ibrahim: Center for Advance Studies in Engineering, Islamabad, Pakistan
Nuasheen Sadiq: Center for Advance Studies in Engineering, Islamabad, Pakistan
Ali Sajid: Center for Advance Studies in Engineering, Islamabad, Pakistan
Publication title:Impact of Ethical practices on Quality of Services of bile Telecom Companies: Case Study of Pakistan
Conference:11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20–22 August; 2008 in Helsingborg; Sweden
Publication type: Abstract
Issue:033
Article No.:078
Abstract:The mobile telecom industry in Pakistan is blooming and has fierce competition between different cellular service provider companies. Only a company with its better Quality of Service (QoS) can survive. By quality of service; we mean how well a company has designed its processes to meet the customer requirements and satisfaction and which ethical practices are followed by the companies to enhance their customer base. The paper considers factors such as new connections & billing process; branding; marketing; policy on soliciting calls; hidden charges and value added services such as SMS; MMS; GPRS etc. to identify that how ethics are practiced in the mobile telecoms companies in Pakistan. As the value system of each society is different; so paper focus will be on value and ethics system that is being followed in a developing country like Pakistan. It will try to establish the link how ethics help the companies to improve their Quality of Service; hence increase their customer’s satisfaction.
Language:English
Keywords:Pakistan; Telecom; Quality of Service; QoS; Ethics; Customer Satisfaction; Cellular Company
Year:2008
No. of pages:9
Series:Linköping Electronic Conference Proceedings
ISSN (print):1650-3686
ISSN (online):1650-3740
File:http://www.ep.liu.se/ecp/033/078/ecp0803378.pdf
Available:2008-12-09
Publisher:Linköping University Electronic Press; Linköpings universitet

REFERENCE TO THIS PAGE
Maha Syed Ibrahim, Nuasheen Sadiq, Ali Sajid (2008). Impact of Ethical practices on Quality of Services of bile Telecom Companies: Case Study of Pakistan, 11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20–22 August; 2008 in Helsingborg; Sweden http://www.ep.liu.se/ecp_article/index.en.aspx?issue=033;article=078 (accessed 10/26/2014)