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Authors:H. A. Crostack: Dortmund University of Technology, Germany
Nadine Schlueter: Dortmund University of Technology, Germany
Tobias Gödde: Dortmund University of Technology, Germany
Publication title:Structuring Methods in the Run-up of QFD for Intralogistic Facilities: What Seems to be Useful for Stakeholders?
Conference:11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20–22 August; 2008 in Helsingborg; Sweden
Publication type: Abstract
Issue:033
Article No.:069
Abstract:The purpose of this paper is to present results concerning the applicability of structuring methods. What kind of structure enables a productive transfer into QFD? And going one step further: which stakeholder of an intralogistic facility will find this structuring most helpful? Accuracy in the run-up offers satisfactory results in QFD. And accuracy is often achieved by clarity. Handling intralogistic requirements means dealing with hundreds of data records. Only structuring can achieve a clear overview.

However; a structure can only be useful if the user finds it easy to handle. Therefore; it is also important to consider the different points of view of users. These users are; as a general rule; stakeholders in the facility - stakeholders that have to weight requirements in the run-up or have to deal with requirements as a part of the planning team.

In conclusion; the paper will point out how to structure requirements in order to give all stakeholders an all-embracing overview of the large amount of requirements.

Furthermore working with a large amount of requirements should become more effective and accurate. As a result clustering and weighting of requirement should become easier.

Language:English
Keywords:Stakeholder; demand; structure; House of Quality; Quality Function Deployment; Stakeholder Analysis
Year:2008
No. of pages:19
Series:Linköping Electronic Conference Proceedings
ISSN (print):1650-3686
ISSN (online):1650-3740
File:http://www.ep.liu.se/ecp/033/069/ecp0803369.pdf
Available:2008-12-09
Publisher:Linköping University Electronic Press; Linköpings universitet

REFERENCE TO THIS PAGE
H. A. Crostack, Nadine Schlueter, Tobias Gödde (2008). Structuring Methods in the Run-up of QFD for Intralogistic Facilities: What Seems to be Useful for Stakeholders?, 11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20–22 August; 2008 in Helsingborg; Sweden http://www.ep.liu.se/ecp_article/index.en.aspx?issue=033;article=069 (accessed 10/26/2014)