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|Authors:||José Francisco Ramos Zanca: Civil engineering department, Fluminense Federal University (UFF), Rio de Janeiro, Brazil|
|Osvaldo Luiz Gonçalves Quelhas: Civil engineering department, Fluminense Federal University (UFF), Rio de Janeiro, Brazil|
|Fernando Olivieira de Araujo: Iindustrial engineering department, Catholic University (PUC-Rio), Production engineering department, Federal Center of Technological Education (CEFET/RJ), Brazil|
|Helder Gomes Costa: Production engineering department, Fluminense Federal University (UFF), Brazil|
|Publication title:||Third Generation Quality Movements: From The stricto sensu Technique to Organizational Sustainability Models|
|Conference:||11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence, 20–22 August, 2008 in Helsingborg, Sweden|
|Abstract:||Purpose: Quality is (not mistakenly) one of the most discussed themes in the production management arena. This article analyses, based on literature review, the evolution of the quality concept, focusing on the called “third generation quality movement”, which is inspired by organic and relational premises, and it is observed completely associated with the postulates related with the organizaqtional sustainability concept. As conclusion, it is noticed that the evolution of the concept justifies the creation of organizational self-assessment sustainable models.|
Methodology/Approach: The methodology used in these study was based on the comparative analysis of literature review, referenced in national and international books, journals, monographs and thesis, related with all the concepts associated with sustainable excellence models, quality and organizatinal sustainability.
Conclusion/Findings: According to the analysis of the presented material and based on the observed tendencies in large Brazilian and international organizations, it is true that the evolution of the organizational management systems to the called third generation of quality is going to be a natural movement. Therefore, related to sustainable organizational management is suggested a gradual review of the actual organizational performance assessment, recommending, not only considerer the economic-financial criterions in the assessment , but also include social and environmental criterions in this assessment.
|Keywords:||Corporate Sustainability, Quality, Sustainable Development, Excellence Models|
|No. of pages:||16|
|Series:||Linköping Electronic Conference Proceedings|
|Publisher:||Linköping University Electronic Press, Linköpings universitet|
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