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Authors:Maeve Fitzpatrick: Enterprise Research Centre, University of Limerick, Ireland
Eamonn Murphy: Enterprise Research Centre, University of Limerick, Ireland
Dermot Coughlan: Enterprise Research Centre, University of Limerick, Ireland
Barbara Sujak-Cyrul: Enterprise Research Centre, University of Limerick, Ireland
Monika Olejnik: Enterprise Research Centre, University of Limerick, Ireland
George Bohoris: Enterprise Research Centre, University of Limerick, Ireland
Oriol Camps: Enterprise Research Centre, University of Limerick, Ireland
Jostein Petersen: Enterprise Research Centre, University of Limerick, Ireland
Juan Pablo Tome: Enterprise Research Centre, University of Limerick, Ireland
Publication title:Equipping the Future Quality Practitioner Given Expert Characteristics and Future Manufacturing and e Learning Developments
Conference:11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence, 20–22 August, 2008 in Helsingborg, Sweden
Publication type: Abstract and Fulltext
Issue:033
Article No.:059
Abstract:Purpose: This paper reports on an investigation undertaken across five countries to elicit what the perceived traits and characteristics of an expert in Quality and in conjunction with these traits, to understand what role technology may play in the provision of education of quality experts in the future.

Methodology/Approach: A questionnaire which investigated what quality practitioners and managers in Small to Medium Size firms perceive to be an ‘expert’ in quality was developed. A semi structured interview based on this questionnaire was the method of deployment in twenty Small to medium size organisations from Spain, Poland, Greece, Sweden and Ireland. The questionnaires were translated into the national language for each participating country and the results were then reverse translated back into English.

Findings: Most surprisingly perhaps the expert characteristics that defined an expert quality professional were significantly biased towards soft or networking building skills as opposed to skills with an analytical base. This will have a significant impact both on how quality professionals work and in how training is delivered.

Research limitation/Implication: The survey results indicate that a ‘Pareto flip’ in the provision and focus of education is required. Given how the manufacturing environment is expected to change, provision of tools and techniques that will facilitate employees learning the skills required to deploy quality in a virtual and networked learning and manufacturing environment is critical.

Originality: This paper researched what the possible futures in both manufacturing and e-learning are to understand what environment the quality professional will be operating in and possible modes of deploying these requisite skills.

Language:English
Keywords:E-learning, Novice to Expert, Quality Management, Barriers to uptake, Learning companions
Year:2008
No. of pages:10
Series:Linköping Electronic Conference Proceedings
ISSN (print):1650-3686
ISSN (online):1650-3740
File:http://www.ep.liu.se/ecp/033/059/ecp0803359.pdf
Available:2008-12-09
Publisher:Linköping University Electronic Press, Linköpings universitet

REFERENCE TO THIS PAGE
Maeve Fitzpatrick, Eamonn Murphy, Dermot Coughlan, Barbara Sujak-Cyrul, Monika Olejnik, George Bohoris, Oriol Camps, Jostein Petersen, Juan Pablo Tome (2008). Equipping the Future Quality Practitioner Given Expert Characteristics and Future Manufacturing and e Learning Developments, 11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence, 20–22 August, 2008 in Helsingborg, Sweden http://www.ep.liu.se/ecp_article/index.en.aspx?issue=033;article=059 (accessed 4/18/2014)