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|Authors:||Dimitrios Zamanis: Department of Business Administration|
|George Bohoris: Department of Business Administration|
|Publication title:||Framework of Key Processes and Quality Management|
|Conference:||11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20–22 August; 2008 in Helsingborg; Sweden|
|Abstract:||Purpose: Many organizations integrate their performance improvement initiatives under the banner of process management methodologies. This paper resumes the spectrum of the most common Business Process Management; as is currently applied in practice and attempts to contribute to the problem of key business processes’ identification.|
Design/Methodology/Approach: The paper utilizes quality tools and techniques in the identification of key processes.
Findings: A quality based methodology to key processes’ identification is presented.
Research limitations: Many of the detailed and already applied business approaches may have not been made publicly available.
Originality/value: Integration of quality tools and techniques with processes management.
|No. of pages:||16|
|Series:||Linköping Electronic Conference Proceedings|
|Publisher:||Linköping University Electronic Press; Linköpings universitet|
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