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|Authors:||Dimitrios Zamanis: Department of Business Administration|
|George Bohoris: Department of Business Administration|
|Publication title:||Framework of Key Processes and Quality Management|
|Conference:||11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence, 20–22 August, 2008 in Helsingborg, Sweden|
|Abstract:||Purpose: Many organizations integrate their performance improvement initiatives under the banner of process management methodologies. This paper resumes the spectrum of the most common Business Process Management, as is currently applied in practice and attempts to contribute to the problem of key business processes’ identification.|
Design/Methodology/Approach: The paper utilizes quality tools and techniques in the identification of key processes.
Findings: A quality based methodology to key processes’ identification is presented.
Research limitations: Many of the detailed and already applied business approaches may have not been made publicly available.
Originality/value: Integration of quality tools and techniques with processes management.
|No. of pages:||16|
|Series:||Linköping Electronic Conference Proceedings|
|Publisher:||Linköping University Electronic Press, Linköpings universitet|
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