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|Authors:||George A. Bohoris: Department of Business Administration|
|Evanthia P. Vorria: Department of Business Administration|
|Publication title:||Criteria Requirements of the European Business Excellence Model: A Suggested Approach|
|Conference:||11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence, 20–22 August, 2008 in Helsingborg, Sweden|
|Abstract:||Purpose: The European Business Excellence Model is nowadays a familiar framework, used for a spectrum of purposes, with the most frequent aim from its full deployment being the attainment of organizational success. The Model’s requirements however involve abstruse management concepts and thus, there is, frequently, a significant variety within the suggested approaches to face the criteria requirements. Although, such integrated business excellence models should not necessarily be of a very prescriptive nature, allowing for deployment latitude among sectors and types of businesses, a more homogeneous basis of suggested approaches to the requirements maybe a welcome basis by both academics and business people.|
Design/methodology/approach: Integration of the known references, stemming from both literature and best practices made available, to form a well defined basic framework of suggested approaches to the Model requirements.
Findings: The findings associated with sub-criterion 1a of the EBEM (“leaders developing the mission, vision and culture”) are being reported in this paper.
Research limitations – Most of the relevant information describing current, applicable business practices is not publicly available, and has to be deduced mainly from responses to questionnaires.
Originality/value: Specific frameworks of suggested approaches for the well known Model requirements have not, as yet, been made available in the literature.
|No. of pages:||10|
|Series:||Linköping Electronic Conference Proceedings|
|Publisher:||Linköping University Electronic Press, Linköpings universitet|
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