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Authors:George A. Bohoris: Department of Business Administration
Evanthia P. Vorria: Department of Business Administration
Publication title:Criteria Requirements of the European Business Excellence Model: A Suggested Approach
Conference:11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20–22 August; 2008 in Helsingborg; Sweden
Publication type: Abstract
Issue:033
Article No.:032
Abstract:Purpose: The European Business Excellence Model is nowadays a familiar framework; used for a spectrum of purposes; with the most frequent aim from its full deployment being the attainment of organizational success. The Model’s requirements however involve abstruse management concepts and thus; there is; frequently; a significant variety within the suggested approaches to face the criteria requirements. Although; such integrated business excellence models should not necessarily be of a very prescriptive nature; allowing for deployment latitude among sectors and types of businesses; a more homogeneous basis of suggested approaches to the requirements maybe a welcome basis by both academics and business people.

Design/methodology/approach: Integration of the known references; stemming from both literature and best practices made available; to form a well defined basic framework of suggested approaches to the Model requirements.

Findings: The findings associated with sub-criterion 1a of the EBEM (“leaders developing the mission; vision and culture”) are being reported in this paper.

Research limitations – Most of the relevant information describing current; applicable business practices is not publicly available; and has to be deduced mainly from responses to questionnaires.

Originality/value: Specific frameworks of suggested approaches for the well known Model requirements have not; as yet; been made available in the literature.

Language:English
Year:2008
No. of pages:10
Series:Linköping Electronic Conference Proceedings
ISSN (print):1650-3686
ISSN (online):1650-3740
File:http://www.ep.liu.se/ecp/033/032/ecp0803332.pdf
Available:2008-12-09
Publisher:Linköping University Electronic Press; Linköpings universitet

REFERENCE TO THIS PAGE
George A. Bohoris, Evanthia P. Vorria (2008). Criteria Requirements of the European Business Excellence Model: A Suggested Approach, 11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20–22 August; 2008 in Helsingborg; Sweden http://www.ep.liu.se/ecp_article/index.en.aspx?issue=033;article=032 (accessed 11/1/2014)