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Authors:Su Mi Dahlgaard-Park: Institute of Service Management, Lund University, Sweden
Publication title:Decoding the Code of Excellence
Conference:11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence, 20–22 August, 2008 in Helsingborg, Sweden
Publication type: Abstract
Issue:033
Article No.:002
Abstract:Aim of the article is to elaborate, interpret, discuss and decode Excellence in a new way by focusing on some of the Critical Success Factors (CSF) for Attaining and sustaining Excellence.

Methodology: The framework used for analysis is an old text which explains how to attain excellence. Literature references from 2500 years back and to excellence literature from the last 25 years, together with a few case studies, are used to ‘de-code’ the meaning and the complexity of the old text.

Findings: After final reflections it is concluded that the old text contains deep meanings and cover the complex nature of attaining and sustaining excellence. The few sentences are a kind of code, a crystallized form explaining how excellence can be attained.

Originality/ Value: This kind of analysis has not been done before. It is believed that the findings will have a great value both for researchers and for practitioners as well as organizations which are trying to attain excellence.

Language:English
Keywords:Personal and Organizational Excellence, values, caring, risking, dreaming, expecting, motivation, commitment
Year:2008
No. of pages:22
Series:Linköping Electronic Conference Proceedings
ISSN (print):1650-3686
ISSN (online):1650-3740
File:http://www.ep.liu.se/ecp/033/002/ecp0803302.pdf
Available:2008-12-09
Publisher:Linköping University Electronic Press, Linköpings universitet

REFERENCE TO THIS PAGE
Su Mi Dahlgaard-Park (2008). Decoding the Code of Excellence, 11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence, 20–22 August, 2008 in Helsingborg, Sweden http://www.ep.liu.se/ecp_article/index.en.aspx?issue=033;article=002 (accessed 8/23/2014)