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Authors:Su Mi Dahlgaard-Park: Institute of Service Management, Lund University, Sweden
Publication title:Decoding the Code of Excellence
Conference:11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20–22 August; 2008 in Helsingborg; Sweden
Publication type: Abstract
Issue:033
Article No.:002
Abstract:Aim of the article is to elaborate; interpret; discuss and decode Excellence in a new way by focusing on some of the Critical Success Factors (CSF) for Attaining and sustaining Excellence.

Methodology: The framework used for analysis is an old text which explains how to attain excellence. Literature references from 2500 years back and to excellence literature from the last 25 years; together with a few case studies; are used to ‘de-code’ the meaning and the complexity of the old text.

Findings: After final reflections it is concluded that the old text contains deep meanings and cover the complex nature of attaining and sustaining excellence. The few sentences are a kind of code; a crystallized form explaining how excellence can be attained.

Originality/ Value: This kind of analysis has not been done before. It is believed that the findings will have a great value both for researchers and for practitioners as well as organizations which are trying to attain excellence.

Language:English
Keywords:Personal and Organizational Excellence; values; caring; risking; dreaming; expecting; motivation; commitment
Year:2008
No. of pages:22
Series:Linköping Electronic Conference Proceedings
ISSN (print):1650-3686
ISSN (online):1650-3740
File:http://www.ep.liu.se/ecp/033/002/ecp0803302.pdf
Available:2008-12-09
Publisher:Linköping University Electronic Press; Linköpings universitet

REFERENCE TO THIS PAGE
Su Mi Dahlgaard-Park (2008). Decoding the Code of Excellence, 11th QMOD Conference. Quality Management and Organizational Development Attaining Sustainability From Organizational Excellence to SustainAble Excellence; 20–22 August; 2008 in Helsingborg; Sweden http://www.ep.liu.se/ecp_article/index.en.aspx?issue=033;article=002 (accessed 10/31/2014)