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| Authors: | Jesper Falkheimer: Department of Service Management, Lund University, Sweden |
| | Mats Heide: Department of Service Management, Lund University, Sweden |
| Publication title: | Crisis Communication: To Improvise During Chaos |
| Conference: | 10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence, 18-20 June, 2007 in Helsingborg, Sweden |
| Publication type: | Full text not available |
| Issue: | 026 |
| Article No.: | 105 |
| Abstract: | The late modern social development has made organizations more vulnerable to crises than ever before. As a consequence, crisis management has become of increased importance. In practice, crisis management means a strong focus upon communication management. In this conceptual paper, we reflect upon organizational crisis communication as a research field and as a practice. By using process-oriented communication theory as well as chaos theory, we propose three instrumental crisis strategies: decentralization, loose organizational systems and diversity. |
| Language: | English |
| Keywords: | Crisis communication, communication, chaos, improvisation |
| Year: | 2007 |
| No. of pages: | 8 |
| Series: | Linköping Electronic Conference Proceedings |
| ISSN (print): | 1650-3686 |
| ISSN (online): | 1650-3740 |
| File: | |
| Available: | 2008-02-15 |
| Publisher: | Linköping University Electronic Press, Linköpings universitet |
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