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Authors:Jesper Falkheimer: Department of Service Management, Lund University, Sweden
Mats Heide: Department of Service Management, Lund University, Sweden
Publication title:Crisis Communication: To Improvise During Chaos
Conference:10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence, 18-20 June, 2007 in Helsingborg, Sweden
Publication type: Full text not available
Issue:026
Article No.:105
Abstract:The late modern social development has made organizations more vulnerable to crises than ever before. As a consequence, crisis management has become of increased importance. In practice, crisis management means a strong focus upon communication management. In this conceptual paper, we reflect upon organizational crisis communication as a research field and as a practice. By using process-oriented communication theory as well as chaos theory, we propose three instrumental crisis strategies: decentralization, loose organizational systems and diversity.
Language:English
Keywords:Crisis communication, communication, chaos, improvisation
Year:2007
No. of pages:8
Series:Linköping Electronic Conference Proceedings
ISSN (print):1650-3686
ISSN (online):1650-3740
File:
Available:2008-02-15
Publisher:Linköping University Electronic Press, Linköpings universitet

REFERENCE TO THIS PAGE
Jesper Falkheimer, Mats Heide (2007). Crisis Communication: To Improvise During Chaos, 10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence, 18-20 June, 2007 in Helsingborg, Sweden http://www.ep.liu.se/ecp_article/index.en.aspx?issue=026;article=105 (accessed 7/26/2014)