Files:DescriptionFile size FormatBrowse
Fulltext0.21 MBPDF (requires Acrobat Reader)Previous | Next
  
Authors:Adam Hamrol: Poznan University of Technology, Poland
Publication title:Some thoughts about Problems in Quality Management in Small and Medium Enterprises
Conference:10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden
Publication type: Abstract and Fulltext
Issue:026
Article No.:062
Abstract:Statistic data show that participation of small and medium enterprises in Polish economy is constantly growing. The reason is easiness with which they adapt to customers’ varied and changeable demands (e.g. costs; production time; product quality; etc.) Their effectiveness and competitiveness on the global labor market depends on the level of using resources they possess; human; informational; and technological. In order to make the usage of them optimal; the enterprises are introducing new management ideas; e.g. lean production and far-reaching organizational and technical changes; for example through carrying out reengineering.

For several years one of the most effective ways to streamline functioning of enterprises has been sensible quality management realized most of all through introducing standards of quality management. Yet; in many cases quality management system does not provide expected results. The majority of companies is convinced that they are doing it professionally; and teams responsible for and involved in quality management processes with difficulty accept any criticism of their approach. Reality is different though. Most importantly; one can get an impression that a lot of quality management executives do not understand fully what quality management involves; and surely what its critical points are. They lack skills and strength to focus on the most essential things. Even if they notice that quality management is not only a documented quality system; they have not enough determination; sometimes knowledge and preparation to concentrate on awareness of leadership and employees as well as evaluating targets which have been set.

Why is this so? This article is an attempt to answer this question on the basis of observations made on the group of 20 Polish medium and small companies.

Language:English
Keywords:Quality management understanding; quality system evaluation
Year:2007
No. of pages:8
Series:Linköping Electronic Conference Proceedings
ISSN (print):1650-3686
ISSN (online):1650-3740
File:http://www.ep.liu.se/ecp/026/062/ecp0726062.pdf
Available:2008-02-15
Publisher:Linköping University Electronic Press; Linköpings universitet

REFERENCE TO THIS PAGE
Adam Hamrol (2007). Some thoughts about Problems in Quality Management in Small and Medium Enterprises, 10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence; 18-20 June; 2007 in Helsingborg; Sweden http://www.ep.liu.se/ecp_article/index.en.aspx?issue=026;article=062 (accessed 12/20/2014)