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Authors:Magnus Svensson: Quality Technology & Management, Mid Sweden University, Östersund, Sweden
Peter Söderholm: Operation & Maintenance Engineering, Luleå University of Technology, Luleå, Sweden
Publication title:A Holistic Model of Quality and Production
Conference:10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence, 18-20 June, 2007 in Helsingborg, Sweden
Publication type: Full text not available
Article No.:052
Abstract:For a long time there have been discussions about if quality or production should be focused on, especially during the 1980’s and 1990’s, when Total Quality Management was introduced. On one hand, people within organizations (private companies as well as public organizations) might say that quality work is important, but that they have to prioritise production. Hence, the focus might be on production output in a short term perspective, e.g. number of units or metric tons. In this view, continuous improvement and other support activities might be seen as something necessary evil that disturbs production. On the other hand, people within the quality field might emphasize aspects such as customer focus, improvement work, or routine documentation too strong. Hence, quality proponents might neglect the fact that production results in something that is offered to the customers. In summary, sometimes there is a too far distance between production of goods and services on one hand and supporting activities, such as continuous improvement and maintenance, on the other. However, in order to be both efficient and effective, there is a need to focus jointly on production and systematic quality work. To some extent an integration of the two views have been taken within the manufacturing industry, e.g. through methodologies like Six Sigma and Total Productive Maintenance. However, we believe that there still is a great scope for further integration. Hence, the purpose of this paper is to describe a holistic model that integrates the quality and maintenance fields with production activities, in order to improve organizational effectiveness and efficiency.
Keywords:Total Quality Management, quality work, production activities, maintenance, integration
No. of pages:8
Series:Linköping Electronic Conference Proceedings
ISSN (print):1650-3686
ISSN (online):1650-3740
Publisher:Linköping University Electronic Press, Linköpings universitet

Magnus Svensson, Peter Söderholm (2007). A Holistic Model of Quality and Production, 10th QMOD Conference. Quality Management and Organiqatinal Development. Our Dreams of Excellence, 18-20 June, 2007 in Helsingborg, Sweden;article=052 (accessed 9/23/2014)