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Title:
ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy
Download:
Full text (pdf)
Editor(s):
Anna Meroni: Department of Design, Politecnico di Milano, Milan, Italy Anna María Ospina Medina: Department of Design, Politecnico di Milano, Italy Beatrice Villari: Politecnico di Milano, Italy
Year:
2018
No. of pages:
1229
Language:
English
ISBN:
978-91-7685-237-8
Series:
Linköping Electronic Conference Proceedings
Issue:
150
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Published:
2018-07-05
Publisher:
Linköping University Electronic Press, Linköpings universitet



No abstract available

ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy

Learning and practicing

150:001
Alessandro Deserti, Anna Meroni, Bas Raijmakers
Learning and practicing in service design
[Abstract and Fulltext]

150:002
Begüm Becermen, Esben Grøndal, Amalia de Go¨tzen
The briefing process: Examining the client-consultant relationship through a case
[Abstract and Fulltext]

150:003
Carla Cipolla
Desis Network: Strategies to advancing systemic social innovation through service design
[Abstract and Fulltext]

150:004
Stefan Holmlid, Lisa Malmberg
Learning to design in public sector organisations: A critique towards effectiveness of design integration
[Abstract and Fulltext]

150:005
Filipe Lima, Daniela Sangiorgi
Fostering a sustained design capability in non-design-intensive organizations: a knowledge transfer perspective
[Abstract and Fulltext]

150:006
Ravi Mahamuni, Pramod Khambete, Ravi Mokashi-Punekar
Service design for behavioural change - current state of the discipline and practice in India
[Abstract and Fulltext]

150:007
Thomas Østergaard
The designer as agent of community
[Abstract and Fulltext]

150:008
Lorenz Herfurth
From user-centred to stakeholder oriented service design: Implications for the role of service designers and their education based on an example from the public sector
[Abstract and Fulltext]

150:009
Tamami Komatsu Cipriani, Martina Rossi
Working with complexity: A contemporary skill framework for service designers
[Abstract and Fulltext]

150:010
Alison Prendiville
The satellite applications catapult: Design’s contribution to science and technology innovation services
[Abstract and Fulltext]

150:011
Laura Santamaria, Carolina Escobar-Tello, Tracy Ross
Navigating the sociocultural landscape in service design
[Abstract and Fulltext]

150:012
Jim Budd, Paul Della Maggiora, Florian Vollmer
Exploring the future of consumer retail
[Abstract and Fulltext]

150:013
Nina Costa, Lia Patrício, Nicola Morelli
A designerly-way of conducting qualitative research in design studies
[Abstract and Fulltext]

150:014
Amalia de Götzen, Luca Simeone, Nicola Morelli, Péter Kun
Making sense of data in a service design education
[Abstract and Fulltext]

150:015
Anne Dhir
Put on your oxygen mask before helping others: Mental well-being in service design
[Abstract and Fulltext]

150:016
Mark Roxburgh, Jemimah Irvin
The future of visual communication design is almost invisible or why skills in visual aesthetics are important to service design
[Abstract and Fulltext]

150:017
Aguinaldo dos Santos, Aline Müller Garcia, Milena Carneiro Alves, Emanuela Lima Silveira
Bodystorming: lessons learnt from its use on a service design undergraduate discipline
[Abstract and Fulltext]

150:018
Linda Covino, Alessandro Piana Bianco
Service design in companies
[Abstract and Fulltext]

150:019
Alessandro Deserti, Francesca Rizzo
A service design experiment in the Municipality of Turin to overcome organisational silos
[Abstract and Fulltext]

150:020
Lorenzo Fabbri, Matteo De Santi
The Designers Italia project - building the community of public services designers
[Abstract and Fulltext]

Sharing and collaborating

150:021
Marta Corubolo, Daniela Selloni, Anna Seravalli
Sharing and collaborating in service design
[Abstract and Fulltext]

150:022
Silvia Cacciamatta, Francesca Foglieni, Beatrice Villari
Service co-design for the shared mobility sector: A free-floating bike sharing model
[Abstract and Fulltext]

150:023
Valerie Carr
Adapting the design process for different learning styles and abilities
[Abstract and Fulltext]

150:024
Yoori Koo, Hyeonseo Ahn
Analysis on the utilization of co-design practices for developing consumer-oriented public service and policy focusing on the comparison with western countries and South Korea
[Abstract and Fulltext]

150:025
Maximilian Perez Mengual, Julia M. Jonas, Stephani Schmitt-Rüth, Frank Danzinger
Tools for collaborating and interacting in living labs - an exploratory case study on JOSEPHS®
[Abstract and Fulltext]

150:026
Lara Salinas, Adam Thorpe, Alison Prendiville, Sarah Rhodes
Civic engagement as participation in designing for services
[Abstract and Fulltext]

150:027
S. Schmitt-Rüth, M. Simon, A. Demuth, A. Kornacher, M. Isakovic, M. Krupp, M. Stoll
Co-creation with vulnerable consumers – an action research case study of designing a pictorial language for logistics
[Abstract and Fulltext]

150:028
Giulia Bencini, Kuno Prey, Alvise Mattozzi
The act of giving – Sur. A service for sharing and co-producing gifts
[Abstract and Fulltext]

150:029
Mariana Ferreira de Freitas, Carla Cipolla
Building trust in relational services: The analysis of a sharing service between neighbours
[Abstract and Fulltext]

150:030
Tim Overkamp, Martina Caic, Stefan Holmlid, Dominik Mahr, Gaby Odekerken-Schröder
Understanding generalisability from network-conscious service design projects
[Abstract and Fulltext]

150:031
Hyunyim Park
Maps as participatory platform: Towards to open data and transport service
[Abstract and Fulltext]

150:032
Valentina Auricchio, Martina Rossi, Giovanna Dezza, Pierpaolo Peretti Griva
Service design and human resource consulting: An integrated vision
[Abstract and Fulltext]

150:033
Marta Carrera, Daniela Sangiorgi, Francesca Foglieni, Fabio Lucchi
Developing recovery oriented services and co-production in mental healthcare: Building-up on existing promising organisational practices
[Abstract and Fulltext]

150:034
Otso Hannula, J. Tuomas Harviainen
User perceptions of design games as settings for organizational learning: Case Topaasia
[Abstract and Fulltext]

150:035
Ravi Mahamuni, Shivani Sharma, Sylvan Lobo, Ulemba Hirom, Pramod Khambete
Quasi-participatory service design in organizational context: A case study
[Abstract and Fulltext]

150:036
Karianne Rygh
Designing tangible tools to support collaboration in the co-design of healthcare services
[Abstract and Fulltext]

150:037
Josina Vink, Anna-Sophie Oertzen
Integrating empathy and lived experience through co-creation in service design
[Abstract and Fulltext]

150:038
Francesco Berni
Collaborative services in the Italian city of Reggio Emilia. The case study of “Il quartiere bene comune - The neighbourhood as commons”
[Abstract and Fulltext]

Measuring and evaluating

150:039
Francesca Foglieni, Beatrice Villari, Froukje Sleeswijk Visser
About evaluation in service design: As it is and how it could evolve
[Abstract and Fulltext]

150:040
Tua A. Björklund, Pia Hannukainen, Tuomas Manninen
Measuring the impact of design, service design and design thinking in organizations on different maturity levels
[Abstract and Fulltext]

150:041
Asbjørn Følstad, Knut Kvale
Using the net promoter score to support service design: Digging for gold in customer free-text reports
[Abstract and Fulltext]

150:042
Koki Kusano, Atsunobu Kimura, Masayuki Ihara
ServDeWS: The service design workshop on utilizing multi-viewpoint and diversity of participants based-on human centered approach for R&D specialists
[Abstract and Fulltext]

150:043
Yvonne Yeo, Jung-Joo Lee
Mapping design capability of public service organisations: A tool for collaborative reflection
[Abstract and Fulltext]

150:044
Silvia Cacciamatta, Virginia Allevi
A service evaluation in the shared mobility sector: Bitride bike sharing project
[Abstract and Fulltext]

150:045
Fabio Poli, Alessandro Zorzi
A service to measure overall adequacy across a banking environment
[Abstract and Fulltext]

Governing and evidencing

150:046
Marzia Mortati, Jesper Christiansen, Stefano Maffei
Design craft in Government
[Abstract and Fulltext]

150:047
Adedapo Adebajo
The role of service design consultancy in public sector: Inferences from KIBS and service innovation perspectives
[Abstract and Fulltext]

150:048
Fanny Giordano, Nicola Morelli, Amalia De Götzen, Judith Hunziker
The stakeholder map: A conversation tool for designing people-led public services
[Abstract and Fulltext]

150:049
Inbo Kang, Alison Prendiville
Different journeys towards embedding design in local government in England
[Abstract and Fulltext]

150:050
Matilda Legeby, Pia McAleenan, Hanna Andersson, Stefan Holmlid
Guiding the welfare state towards a co- creative and explorative mindset: When a crisis is an opportunity
[Abstract and Fulltext]

150:051
Gillian Mulvale, Sandra Moll, Ashleigh Miatello, Glenn Robert, Michael Larkin, Victoria Palmer, Alicia Powell, Chelsea Gabel
Co-designing public services with vulnerable and disadvantaged populations: Insights from an international collaboration
[Abstract and Fulltext]

150:052
Cristobal Tello, Carola Zurob, Sol Pacheco, Sebastián Negrete
Service design and the co-production of public policies: The case of RedActiva
[Abstract and Fulltext]

150:053
Michele d’Alena, Simona Beolchi, Stefania Paolazzi
Civic Imagination Office as a platform to design a collaborative city
[Abstract and Fulltext]

150:054
Denise Di Dio
Includi.MI: Local government and social entrepreneurship for an inclusive city
[Abstract and Fulltext]

Producing, distribuiting and organising

150:055
Massimo Bianchini, Venanzio Arquilla, Peter Gall Krogh
Service Design in open production, distribution and organisation as a discipline facilitating democratic critique?
[Abstract and Fulltext]

150:056
Frida Almqvist
Service design in the later project phases: Exploring the service design handover and introducing a service design roadmap
[Abstract and Fulltext]

150:057
Francesco Mazzarella, Val Mitchell, Andrew May, Carolina Escobar-Tello
Weaving the threads: Service innovation with textile artisan communities
[Abstract and Fulltext]

150:058
Satoru Tokuhisa
The Coconut Innovation framework : An innovation framework focusing on resources
[Abstract and Fulltext]

150:059
Annibale D’Elia
Municipality as a platform: the case of Manifattura Milano
[Abstract and Fulltext]

Experiencing and shaping

150:060
Davide Fassi, Laura Galluzzo, Oliver Marlow
“Experiencing and shaping”: The relations between spatial and service design
[Abstract and Fulltext]

150:061
Barbara Camocini, Luisa Collina, Laura Daglio, Martina Mazzarello, Paola Trapani
Service design methods and tools as support to the participatory definition of the meta-design brief of a contemporary integrated campus
[Abstract and Fulltext]

150:062
Fabiola Bertolotti, Marco Di Norcia, Matteo Vignoli
Service design principles for organizational well-being: Improving the employee experience through design thinking
[Abstract and Fulltext]

150:063
Luisa Collina, Peter Di Sabatino, Laura Galluzzo, Claudia Mastrantoni
Designing spaces and services. An experimental project for student dormitories: Collective experiences, connected lives and linked places
[Abstract and Fulltext]

150:064
Giuliano Simonelli, Francesco Scullica, Elena Elgani, Vanessa Monna
Can coworking spaces be built bottom-up?
[Abstract and Fulltext]

150:065
Pham Tu Ngoc, Davide Fassi
Design thinking for interior and spatial design: A case study within Politecnico di Milano
[Abstract and Fulltext]

150:066
Ricardo Saint-Clair
Engagement strategies within co-making environments bridging spatial and organisational design
[Abstract and Fulltext]

150:067
Shana Agid, Yoko Akama
Dance of designing: Rethinking position, relation and movement in service design
[Abstract and Fulltext]

150:068
Johan Blomkvist, Fredrik Wahlman
Facilitating in service design using desktop walkthroughs
[Abstract and Fulltext]

150:069
Spyros Bofylatos
Traces as service evidence
[Abstract and Fulltext]

150:070
Costas Boletsis
VR service walkthrough: A virtual reality-based method for service prototyping
[Abstract and Fulltext]

150:071
Davide Fassi, Laura Galluzzo, Annalinda De Rosa
Service+Spatial design: Introducing the fundamentals of a transdisciplinary approach
[Abstract and Fulltext]

150:072
Nansi Van Van Geetsom
Space and service design into educational practice
[Abstract and Fulltext]

150:073
Lucia Oggioni
Refugees Welcome Italia ONLUS, shaping the new hospitality system
[Abstract and Fulltext]

150:074
Giordana Ferri
Starting up communities in housing spaces
[Abstract and Fulltext]

Community and relationship building

150:075
Lisbeth Frølunde, Margherita Pillan, Francesca Piredda
New paradigms related to community building and identity in service design: Exploring global and local design initiatives
[Abstract and Fulltext]

150:076
Matteo Colombo, Elena Enrica Giunta, Paola Papetti
We are brand: Brand co-creation as an engine for new forms of welfare services
[Abstract and Fulltext]

150:077
Fabrizio Maria Pierandrei, Silvia Remotti, Tang Tang, Shilumbe Chivuno Kuria, Stefano Anfossi
Service design tools to engage marginalised youth in San Communities of Southern Africa
[Abstract and Fulltext]

150:078
Alla Pigalskaya
Research by design and collaboration in the perspective of post-soviet ‘nuclear’ town Visaginas –RDCPP-SNTV
[Abstract and Fulltext]

150:079
Priscilla Ramalho Lepre
Service design for community based tourism - The Brazilian case study
[Abstract and Fulltext]

150:080
Geertje Slingerland, Ingrid Mulder, Tomasz Jaskiewicz
Empowering community volunteers through matchmaking services
[Abstract and Fulltext]

150:081
Miso Kim
Service as a system of participation: A case study of a participatory economy
[Abstract and Fulltext]

150:082
Jan Koenders, Dirk Snelders, Maaike Kleinsmann, Jürgen Tanghe
A CRX framework and tools to design for relationships in service settings
[Abstract and Fulltext]

150:083
Massimo Menichinelli
Service design and activity theory for the meta-design of collaborative design processes
[Abstract and Fulltext]

150:084
Laura Warwick, Paola Pierri, Claire Bradnam, Emma Field
Funding service design: Growing service design practice through a grants programme
[Abstract and Fulltext]

Envisioning and evolving

150:085
Daniela Sangiorgi, Lia Patricio, Francesco Zurlo
Envisioning and evolving: Future evolution of the concept and the practice of service design
[Abstract and Fulltext]

150:086
Emily Ballantyne-Brodie
Designing Convivial Food Systems in Everyday Life
[Abstract and Fulltext]

150:087
Claire Dennington
Trendslation – an experiential method for semantic translation in service design
[Abstract and Fulltext]

150:088
Andrea Alessandro Gasparini, Ahmed Abdi Mohammed, Gabriele Oropallo
Service design for artificial intelligence
[Abstract and Fulltext]

150:089
Mauricio Manhaes
Constructing an approach to identify service design narratives: Findings of an automated text analysis
[Abstract and Fulltext]

150:090
Valeria A. Ramdin, Miso Kim, Rachel Pozzar, Paul W. Fombelle, Yizuan Zhang, Xing Zhou, Julia Janigan
Resident autonomy in assisted living facilities: a conceptual framework for transformative service research
[Abstract and Fulltext]

150:091
Roberta Tassi, Agata Brilli, Donato Ricci
Digital methods for service design experimenting with data-driven frameworks
[Abstract and Fulltext]

150:092
Ana Kustrak Korper, Stefan Holmlid, Lia Lia
Bridging design-driven and service innovation: Consonance and dissonance of meaning and value
[Abstract and Fulltext]

150:093
Maíra Prestes Joly, Jorge Teixeira, Lia Patrício, Daniela Sangiorgi
Service designers, unite! Identifying shared concerns among multidisciplinary perspectives on service design
[Abstract and Fulltext]

150:094
Vanessa Rodrigues, Johan Blomkvist, Stefan Holmlid
Perceived Action Potential: A strong concept in development
[Abstract and Fulltext]

150:095
Cristina Favini
Design the impact
[Abstract and Fulltext]

150:096
Giuseppe Attoma Pepe, Peter Livaudais
Enhancing industrial processes in the industry sector by the means of service design
[Abstract and Fulltext]

PhD Special Seminar

150:097
Annalinda De Rosa, Camilo Ayala Garcìa, Stefano Parisi
The PhD Special Seminar on service design: unfolding a proof of concept
[Abstract and Fulltext]

Workshops

150:098
Antonio Grillo, Antonella Paparella, Giselle Chajin, Giulia Di Gregorio, Michele Armellini, Alessandro Gomiero, Maria Prina
From A to BE. Designing the mobility of the future
[Abstract and Fulltext]

150:099
Amalia de Go¨tzen, Nicola Morelli, Luca Simeone, Lorenzo Ruggieri, Ilaria Vitellio
Data challenges and opportunities in designing for service
[Abstract and Fulltext]

150:100
Carla Cipolla, Ezio Manzini, Mattelma¨ki Tuuli, Arianna Mazzeo, Lara Penin, Adam Thorpe
Between servitude and collaboration: A service design choice?
[Abstract and Fulltext]

150:101
Lorenzo Imbesi, Francesca Foglieni, Markus Edgar Hormess, Adam Lawrence, Stefano Maffei, Lara Penin, Alison Prendiville, Daniela Sangiorgi, Jakob Schneider, Daniela Selloni, Mark Stickdorn, Beatrice Villari
The latest words on service design: Talking about books
[Abstract and Fulltext]

150:102
Alessandro Piana Bianco, Linda Covino
How service design can drive the digital transformation of the retail revolution
[Abstract and Fulltext]

150:103
Francesca Piredda, Caterina Petroni, Simona Venditti, Emiliano Verga
Digital transformation through community and relationship building
[Abstract and Fulltext]

150:104
Valerio Cometti, Marco Generali, Giacomo Biraghi
Service design for autonomous driving
[Abstract and Fulltext]

150:105
Rui Patricio, Rei Morozumi
Gamification for service design and innovation workshop
[Abstract and Fulltext]

150:106
Andrea Augsten, Titta Jylka¨s, Rachel Hollowgrass, Marjukka Makela Klippi
Humanizing organizations - the pathway to growth
[Abstract and Fulltext]

ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy

Author:
Anna Meroni, Anna María Ospina Medina, Beatrice Villari
Title:
ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, 18-20 June, Milano, Italy
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Citations:
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Last updated: 2017-02-21