Title:
Service Design Geographies. Proceedings of the ServDes.2016 Conference
Download:
Full text (pdf)
Editor(s):
Nicola Morelli: Aalborg University Copenhagen, Copenhagen, Denmark Amalia de Götzen: Aalborg University Copenhagen, Copenhagen, Denmark Francesco Grani: Aalborg University Copenhagen, Copenhagen, Denmark
Year:
2016
Issue:
125
No. of pages:
594
Language:
English
ISBN:
978-91-7685-738-0
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Published:
2016-05-17
Publisher:
Linköping University Electronic Press, Linköpings universitet


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SERVICE DESIGN GEOGRAPHIES

After a long maturation period, the discipline of Service Design is evolving in several directions and exploring new territories.

The discipline has been founded on the area of affluence of many knowledge streams, from service marketing and management to interaction design and product design. The ground knowledge from those disciplinary areas has been integrated through research and cases studies that have emphasized different and new aspects of service design, including user-participation and co-creation, user experience, systemic and social aspects, technological implications and strategic perspectives.

This relatively young area of design research is now exploring a wide landscape, that includes methodological contributions, practice-based research, concrete cases and prototypes, while new stakeholders are expressing interest in this discipline and promoting new cases and experiences.

The last few years have also seen an increasing number of public sector initiatives with the support of design agencies, foundations and research groups that are promoting novel approaches to public service innovation. This includes for example modes to capture and amplify signals of social innovation projects or the set up of innovation labs within Government offices. At the same time the private sector is exploring the potential of more collaborative approaches to service innovation that value users contribution and participation in the design process.

Furthermore new contextual conditions are changing the cardinal points in service innovation: e.g. the availability of large data sets create new grounds for a new generation of services, that enable citizens to navigate and connect with dispersed resources; social networking tools are creating new layers of interaction and collaborations among close and far off people, while amplifying human capability to elaborate existing information; finally broader social changes are changing the patterns of the demand for new services. The papers presented in ServDes 2016 explore this new landscape with the aim of generating new maps, new orientation tools and coordinates, to help interpreting and framing this evolving field.



Service Design Geographies. Proceedings of the ServDes.2016 Conference

Design Thinking and Perspectives

125:001
Johan Blomkvist, Simon Clatworthy, Stefan Holmlid
Ways of Seeing the Design Material of Service
[Abstract and Fulltext]

125:002
Jocelyn Bailey
A View from the Other Side: UK Policymaker Perspectives on an Emergent Design Culture
[Abstract and Fulltext]

125:003
Christina Knudsen, Emilie Møllenbach
Chaos Generation Managed Through Design Thinking: a Task Model for the Design Professional
[Abstract and Fulltext]

Service Innovation

125:004
Asbjørn Følstad, Knut Kvale
Delightful or Efficient? How Service Recovery Affects Customer Experience
[Abstract and Fulltext]

125:005
Masanao Takeyama, Kahoru Tsukui, Hiroshi Yamaguchi, Kanako Matsuo
Design-Driven Service Innovation: A Method to Change the Meaning of a Service
[Abstract and Fulltext]

125:006
Dimitra Chasanidou, Amela Karahasanovic
The Visibility of Ethics for Open Innovation Platforms
[Abstract and Fulltext]

Servitization

125:007
Giulia Teso, Andrew T Walters
Service Implementation: a Framework to Assess Readiness of Manufacturing SMEs
[Abstract and Fulltext]

125:008
Giulia Calabretta, Christine De Lille, Caroline Beck, Jurgen Tanghe
Service Design for Effective Servitization and New Service Implementation
[Abstract and Fulltext]

Service Dominant Logic

125:009
Jung-Joo Lee, Daniela Sangiorgi, Deniz Sayar, Don Allen, Nick Frank
Moving Towards Service Dominant Logic in Manufacturing Sector: Development of a Tool for Inquiry
[Abstract and Fulltext]

125:010
Nina Costa, Lia Patrício, Nicola Morelli
Revisiting PSS and Service Design in the Light of SD-Logic
[Abstract and Fulltext]

125:011
Nicola Morelli, Amalia de Götzen
Service Dominant Logic. Changing Perspective, Revising the Toolbox
[Abstract and Fulltext]

Tools and Approaches to Service Design

125:012
Annita Fjuk, Birgitte Yttri, Knut Kvale
Preparing the organisation for Change by Using Service Concepts
[Abstract and Fulltext]

125:013
Johan Blomkvist, Annita Fjuk, Vasilisa Sayapina
Low Threshold Service Design: Desktop Walkthrough
[Abstract and Fulltext]

125:014
Johan Blomkvist, Tim Overkamp, Stefan Holmlid
Research in the First Four Service Design and Innovation (ServDes) Conferences
[Abstract and Fulltext]

125:015
Mark Green, Paul Rodgers, Andy Tennant
Disrupting Service Design
[Abstract and Fulltext]

125:016
Heloisa Candello, Claudio Pinhanez, David Millen, Silvia Bianchi
Service Design Tools to Explore Financial Services for Poor Microbusiness Owners
[Abstract and Fulltext]

125:017
Tim Overkamp, Stefan Holmlid
Views on Implementation and How they Could Be Used in Service Design
[Abstract and Fulltext]

125:018
Ida Maria Haugstveit, Ragnhild Halvorsrud, Amela Karahasanovic
Supporting Redesign of C2C Services Through Customer Journey Mapping
[Abstract and Fulltext]

125:019
Eunji Lee
Service Design Challenge: Transitioning from Concept to Implementation
[Abstract and Fulltext]

Creating Together - Participation

125:020
Otso Hannula, J. Tuomas Harviainen
Efficiently Inefficient: Service Design Games As Innovation Tools
[Abstract and Fulltext]

125:021
Yi-Fang Yang, Shu-Shiuan Ho, Tung-Jung Sung
Co-Creating Value: Customer Engagement Through Virtual and Physical Channels
[Abstract and Fulltext]

125:022
Jotte I.J.C. De Koning, Marcel R.M. Crul, Renee Wever
Models of Co-Creation
[Abstract and Fulltext]

125:023
Mika Yasuoka-Jensen, Takahito Kamihira
How Participation Is Practiced? – Extension of Participatory Design Model
[Abstract and Fulltext]

125:024
Jorik Hepworth, Ingrid Mulder, Maaike Kleinsmann
Design for Liveability: Connecting Local Stakeholders As Co-Creative Partnerships
[Abstract and Fulltext]

125:025
Yoonyee Pahk, James Self, Joonsang Baek
A Value Based Approach to Co-Designing Symbiotic Product-Service System
[Abstract and Fulltext]

125:026
Sumit Pandey, Swati Srivastava
Knowledge Brokers in Service Design: Lessons from organizational Studies
[Abstract and Fulltext]

125:027
Zagros Hatami, Tuuli Mattelmäki
Facilitating Service Interactions with Design Games
[Abstract and Fulltext]

Design for Social Innovation

125:028
Laura Warwick, Robert Young
The Role of Design As a Critical Friend to the Voluntary Community Sector
[Abstract and Fulltext]

125:029
Jos van Leeuwen, Dick Rijken, Iefke Bloothoofd, Eefje Cobussen, Bram Reurings, Rob Ruts
Thematic Research in the Frame Creation Process
[Abstract and Fulltext]

125:030
Carla Cipolla, Maíra Prestes Joly, Beatriz Watanabe, Fernanda Zanela, Márcia Tavares
Service Design for Social Innovation: the Promotion of Active Aging in Rio De Janeiro
[Abstract and Fulltext]

Healthcare - Wellbeing

125:031
Daniel Carey, Paul Rodgers, Andy Tennant, Katie Dodd
Mapping Care: a Case Study of Dementia Service Provision in the North East of England
[Abstract and Fulltext]

125:032
Josina Vink, Katarina Wetter-Edman, Bo Edvardsson, Bård Tronvoll
Understanding the Influence of the Co-Design Process on Well-Being
[Abstract and Fulltext]

125:033
Fábio Evangelista Santana, Luiz Lopes Lemos Júnior, Ivo Rodrigues Montanha Junior, Marcelo Gitirana Gomes Ferreira, Fernando Antônio Forcellini
A Service Development Process Framework for Services Including People with Disabilities
[Abstract and Fulltext]

125:034
John Magnus Roos
Democracy and Design in Swedish Personal Assistance
[Abstract and Fulltext]

125:035
Shaon Sengupta, Sanya Khanna
People Centred Healthcare Service Delivery - by People for People
[Abstract and Fulltext]

Public Services, Organisation and Data

125:036
Francesca Rizzo, Alessandro Deserti, Onur Cobanli
Service Design in Public Sector: Boosting organisational Change Through Design
[Abstract and Fulltext]

125:037
Katrin Mathis, Felix Köbler
Data-Need Fit – Towards Data-Driven Business Model Innovation
[Abstract and Fulltext]

125:038
Helen Polati Trippe, Laís de Almeida, Iban Benzal
Towards Diffuse Forms of Public Governance: Service Design, Open Data and Disruption in the Private Rented Market
[Abstract and Fulltext]

Short - Collaboration - Co-design

125:039
Jan Eckert
Empowering Stakeholders – Simulation Games As a Participatory Method
[Abstract and Fulltext]

125:040
Lara Clare Casciola, Maria Crucera Vasco, Esben Grøndal, Andreas Jonsson, Nicola Morelli, de Götzen de Götzen
Overlapping Research and Design Phases Through Participatory Startegies
[Abstract and Fulltext]

125:041
Maja Frögård
Negotiating Matters - Supporting Agonistic Pluralism in Community Planning
[Abstract and Fulltext]

125:042
Adam Thorpe, Alison Prendiville, Kathryn Oliver
Learning Together by Doing Together – Building Local Government Design Capacity Through Collaboration with Design Education
[Abstract and Fulltext]

(Short) Service Design Tools

125:043
Alastair S. Macdonald, Colin Macduff, David Loudon, Susan Wan
Service Ecology: Design Issues for Hospital Infection Prevention and Control Training
[Abstract and Fulltext]

125:044
Gert Pasman
Design Fiction As a Service Design Approach
[Abstract and Fulltext]

125:045
Katarina Wetter-Edman, Lisa Malmberg
Experience and Expertise: Key Issues for Developing Innovation Capabilities Through Service Design
[Abstract and Fulltext]

125:046
Yong Se Kim
A Representation Framework of Product-Service Systems for Classification and Design
[Abstract and Fulltext]

(Short)Public Services Organisations and Knowledge

125:047
Mattias Arvola, Stefan Holmlid
Service Design Ways to Value-In-Use
[Abstract and Fulltext]

125:048
Yvonne Yeo, Jiaying Chew, Jung-Joo Lee
Towards Sustainable Impact After University-Government Design Projects: Case of Worker Services in Singapore
[Abstract and Fulltext]

125:049
Stefan Holmlid, Petra Björndal
Mapping What Actors Know When Integrating Resources: Towards a Service Information Canvas
[Abstract and Fulltext]

125:050
Andrea Resmini, Bertil Lindenfalk
Blended Spaces, Cross-Channel Ecosystems, and the Myth That Is Service
[Abstract and Fulltext]

Cases

125:051
Anya Ernest, Katarina Wetter-Edman
Exploring the Pupil-Student Transition Through Customer Journeys
[Abstract and Fulltext]

125:052
Robin I. Oosterholt, Lianne W.L. Simonse
Service Pathway: a Case Study of Business Model Design in Healthcare
[Abstract and Fulltext]

125:053
Antonio Starnino, Clio Dosi, Matteo Vignoli
Designing the Future, Engineering Reality: Prototyping in the Emergency Department
[Abstract and Fulltext]

125:054
Paola Pierri, Laura Warwick, Jake Garber
Embedding Design in a Mental Health Network
[Abstract and Fulltext]

125:055
Sasha Abram, Sabina Popin, Bianca Mediati
Current States: Mapping Relational Geographies in Service Design
[Abstract and Fulltext]

Service Design Geographies. Proceedings of the ServDes.2016 Conference

Author:
Nicola Morelli, Amalia de Götzen, Francesco Grani
Title:
Service Design Geographies. Proceedings of the ServDes.2016 Conference
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