Keywords: service design, live prototyping, healthcare, emergency department
Service Design Geographies. Proceedings of the ServDes.2016 Conference
Willoughby, K., Chan, B., & Strenger, M. (n.d.). (2013) Achieving wait time reduction in the emergency department. Leadership in Health Services. 304-319.
Liu, S., Hamedani, A., Brown, D., Asplin, B., & Jr., C. (2013). Established and Novel Initiatives to Reduce Crowding in Emergency Departments. Western Journal of Emergency Medicine WestJEM. 85-89.
Matthews, Allison, and Diane Klein. (2013). A Prescription for Making Innovative Medicine Relate. Touchpoint5.2. 12-13. Print.
Kronqvist, Juha, Heini Erving, and Teemu Leinonen. (2013). Cardboard Hospital: Prototyping Patient-centric Environments and Services. Proceedings from Nordes 2013: Experiments in Design Research. Copenhagen, Denmark;Malm√∂, Sweden.
PearsonLloyd. (2011). A Better A&E. Retrieved 01 05, 2016, from Design Council: http://www.designcouncil.org.uk/what-we-do/ae-design-challenge