Article | Service Design Geographies. Proceedings of the ServDes.2016 Conference | Exploring the Pupil-Student Transition Through Customer Journeys
Göm menyn

Title:
Exploring the Pupil-Student Transition Through Customer Journeys
Author:
Anya Ernest: Interactive Institute Swedish ICT, Gothenburg, Sweden Katarina Wetter-Edman: Konstfack, University College of Arts, Crafts and Design, Stockholm, Sweden
Download:
Full text (pdf)
Year:
2016
Conference:
Service Design Geographies. Proceedings of the ServDes.2016 Conference
Issue:
125
Article no.:
051
Pages:
557-562
No. of pages:
6
Publication type:
Abstract and Fulltext
Published:
2016-05-17
ISBN:
978-91-7685-738-0
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press, Linköpings universitet


Export in BibTex, RIS or text

Being a first time student is not only exciting, it is also like travelling to a new and far-off place. If you are already a resident, then it is hard to grasp what it was like arriving for the first time. This paper presents a project at Karlstad University investigating the experiences of first time students. 13 students from the teaching programs kept diaries for ten weeks concerning their experiences related to the first time at the university. The findings suggested, for example, an overload of information on the first day, a complex web structure, and highlighted the importance of social connectedness as well as the importance of designated facilities to help the students find stability and to focus on their studies. The project suggested low hanging fruit that could be fixed immediately and formulated new areas to be investigated and developed. Further, the information visualizations showed important in order to get things done.

Keywords: case, student, university, customer journey, experiences

Service Design Geographies. Proceedings of the ServDes.2016 Conference

Author:
Anya Ernest, Katarina Wetter-Edman
Title:
Exploring the Pupil-Student Transition Through Customer Journeys
References:

Segelström, F. (2010). Visualisations in service design (Licentiate thesis). Linköping: Linköping University.


Stickdorn, M., & Schneider, J. (2010). This is service design thinking. Amsterdam: BIS publisher.


Parker, S, and Heapy, J. The journey to the interface: How public service design can connect users to reform. Demos, 2006.


Zomerdijk, L. G., & Voss, C. A. (2010). Service design for experience-centric services. Journal of Service Research, 13(1), 67-82.

Service Design Geographies. Proceedings of the ServDes.2016 Conference

Author:
Anya Ernest, Katarina Wetter-Edman
Title:
Exploring the Pupil-Student Transition Through Customer Journeys
Note: the following are taken directly from CrossRef
Citations:
No citations available at the moment


Responsible for this page: Peter Berkesand
Last updated: 2017-02-21