Article | Service Design Geographies. Proceedings of the ServDes.2016 Conference | Mapping What Actors Know When Integrating Resources: Towards a Service Information Canvas
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Title:
Mapping What Actors Know When Integrating Resources: Towards a Service Information Canvas
Author:
Stefan Holmlid: Department of Computer and Information Science, Linköping University, Sweden Petra Björndal: ABB Corporate Research / KTH, Royal Institute of Technology, Sweden
Download:
Full text (pdf)
Year:
2016
Conference:
Service Design Geographies. Proceedings of the ServDes.2016 Conference
Issue:
125
Article no.:
049
Pages:
544-550
No. of pages:
7
Publication type:
Abstract and Fulltext
Published:
2016-05-17
ISBN:
978-91-7685-738-0
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press, Linköpings universitet


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Even though service is described as actors integrating resources to achieve values, research on perspectives on knowledge that these actors have when integrating resources has not been part of service design research. In this paper we experiment with a technique, based in a service scenario, to map what actors know as a consequence of the events in the service process. We suggest that the technique called Service Information Canvas is valuable in a service design toolbox, and give access to understanding of service processes that is not currently available through other design tools.

Keywords: Service Information Canvas, diachron, knowledge exchange

Service Design Geographies. Proceedings of the ServDes.2016 Conference

Author:
Stefan Holmlid, Petra Björndal
Title:
Mapping What Actors Know When Integrating Resources: Towards a Service Information Canvas
References:

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Service Design Geographies. Proceedings of the ServDes.2016 Conference

Author:
Stefan Holmlid, Petra Björndal
Title:
Mapping What Actors Know When Integrating Resources: Towards a Service Information Canvas
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