Article | Service Design Geographies. Proceedings of the ServDes.2016 Conference | Experience and Expertise: Key Issues for Developing Innovation Capabilities Through Service Design
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Title:
Experience and Expertise: Key Issues for Developing Innovation Capabilities Through Service Design
Author:
Katarina Wetter-Edman: HDK- Academy of Design and Crafts, Gothenburg, Sweden Lisa Malmberg: Linköping University, Linköping, Sweden
Download:
Full text (pdf)
Year:
2016
Conference:
Service Design Geographies. Proceedings of the ServDes.2016 Conference
Issue:
125
Article no.:
045
Pages:
516-521
No. of pages:
6
Publication type:
Abstract and Fulltext
Published:
2016-05-17
ISBN:
978-91-7685-738-0
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press, Linköpings universitet


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Public organisations need to rethink the ways they innovate and improve their services. Service design has become a means to achieve innovation capabilities through service design projects with the purpose of both enhancing innovation capabilities, and creating new service. Based on observations, interviews and project documentations this exploratory paper reflects on the role and articulation of design expertise, how and if it may be transferred through design projects. Further, the relation between learning by doing and learning through expert examples is discussed through a pragmatist lens.

Keywords: innovation capability, design expertise, experience, exploratory

Service Design Geographies. Proceedings of the ServDes.2016 Conference

Author:
Katarina Wetter-Edman, Lisa Malmberg
Title:
Experience and Expertise: Key Issues for Developing Innovation Capabilities Through Service Design
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Service Design Geographies. Proceedings of the ServDes.2016 Conference

Author:
Katarina Wetter-Edman, Lisa Malmberg
Title:
Experience and Expertise: Key Issues for Developing Innovation Capabilities Through Service Design
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