Article | Service Design Geographies. Proceedings of the ServDes.2016 Conference | Service Ecology: Design Issues for Hospital Infection Prevention and Control Training
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Title:
Service Ecology: Design Issues for Hospital Infection Prevention and Control Training
Author:
Alastair S. Macdonald: School of Design, Glasgow School of Art, Scotland, UK Colin Macduff: School of Design, Glasgow School of Art, Scotland, UK David Loudon: School of Design, Glasgow School of Art, Scotland, UK Susan Wan: School of Design, Glasgow School of Art, Scotland, UK
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Full text (pdf)
Year:
2016
Conference:
Service Design Geographies. Proceedings of the ServDes.2016 Conference
Issue:
125
Article no.:
043
Pages:
506-510
No. of pages:
5
Publication type:
Abstract and Fulltext
Published:
2016-05-17
ISBN:
978-91-7685-738-0
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press, Linköpings universitet


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Training in appropriate infection prevention and control (IPC) measures is crucial in minimising the incidence of hospital-associated infections (HAIs), a growing cause of patient illness and death in hospital. This paper describes the co-development of visualisation tools intended to form part of a digital tablet-based training package for hospital-based staff across a number of roles. It argues that, in a typically hierarchical organisation, taking a cross-cohort approach to developing tools to raise awareness and understanding of IPC and HAIs recognises the complex service ecology of behaviours, relationships, the environment and the organization, and introduces a democratic, open innovation approach to developing IPC training materials.

Keywords: infection prevention and control, in-service training, visualisation tools

Service Design Geographies. Proceedings of the ServDes.2016 Conference

Author:
Alastair S. Macdonald, Colin Macduff, David Loudon, Susan Wan
Title:
Service Ecology: Design Issues for Hospital Infection Prevention and Control Training
References:

Chesbrough, H. (2003). Open Innovation, Cambridge, MA: Harvard Business School Press.


Loudon, D., Macdonald, A.S. & Macduff, C. (2015). The design of a visual training tool for the prevention of Healthcare Associated Infections: using co-design to capture the training needs of doctors, nurses and cleaning staff. Proceedings of 3rd European Conference on Design4Health 2015, Sheffield Hallam University. Available at: http://research.shu.ac.uk/design4health/wpcontent/uploads/2015/07/D4H_Loudon_et_al.pdf / [Accessed 15 July 2015].


Macdonald, A.S. (in press). Negotiating design within sceptical territory: lessons from healthcare. In R. Cooper and E. Tsekleves (eds), Design for Healthcare, Design for Social Responsibility series, Farnham: Gower.


Macduff, C., Wood, F.K., Hackett, C., McGhee, J., Loudon, D., Macdonald, A.S., Dancer, S. & Karcher, A. (2013). Visualizing the invisible: applying an arts-based methodology to explore how healthcare workers and patient representatives envisage pathogens in the context of healthcare associated infections. Arts & Health: An International Journal for Research, Policy and Practice, 6(2): 117-131.


Macduff, C., Baguley, F., Gass, J., Tuckwell, M. & West, B. (2009). An evaluation of the impact of the NHS Education for Scotland Cleanliness Champions Programme on clinical practice. Report for NHS Education for Scotland, Edinburgh.


Morelli, N. & Tollestrup, C. (2007). New representation techniques for designing in a systemic perspective. Design Enquiries, Stockholm.


West, B.J.M., Macduff, C., McBain, M. & Gass, J. (2006). Evaluation of a national educational programme for healthcare workers on prevention and control of healthcare associated infections. Journal of Research in Nursing, 11(6): 543-558.

Service Design Geographies. Proceedings of the ServDes.2016 Conference

Author:
Alastair S. Macdonald, Colin Macduff, David Loudon, Susan Wan
Title:
Service Ecology: Design Issues for Hospital Infection Prevention and Control Training
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