Article | Service Design Geographies. Proceedings of the ServDes.2016 Conference | Service Design in Public Sector: Boosting organisational Change Through Design
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Title:
Service Design in Public Sector: Boosting organisational Change Through Design
Author:
Francesca Rizzo: University of Bologna, Department of Architecture and Territorial Development, Bologna, Italy Alessandro Deserti: Politecnico di Milano, Design Department, Milano, Italy Onur Cobanli: Politecnico di Milano, Design Department, Milano, Italy
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Full text (pdf)
Year:
2016
Conference:
Service Design Geographies. Proceedings of the ServDes.2016 Conference
Issue:
125
Article no.:
036
Pages:
448-457
No. of pages:
10
Publication type:
Abstract and Fulltext
Published:
2016-05-17
ISBN:
978-91-7685-738-0
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press, Linköpings universitet


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The modernisation of public administrations is one of the priorities of the European policy in order to encompass the crisis and create growth and jobs (European eGovernment Action Plan, 2011-2015). Design is now commonly seen to have important contributions to make in helping public organisations face these challenges. As it is testified by the number of public ‚ÄėLabs‚Äô that have been set up across the worlds to bring an experimental approach to build knowledge and create system-change to address the challenges facing governments and citizens. In the article the authors examine a project of co-design of public services led by the Municipality of Milano and the Politecnico of Milano in the perspective of reconnecting the introduction of design knowledge to the change of the public body involved. The purpose of this article is exploring the trend in the adoption of design culture as practice to deal with public services innovation.

Keywords: service design, co-design, organisational change

Service Design Geographies. Proceedings of the ServDes.2016 Conference

Author:
Francesca Rizzo, Alessandro Deserti, Onur Cobanli
Title:
Service Design in Public Sector: Boosting organisational Change Through Design
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Service Design Geographies. Proceedings of the ServDes.2016 Conference

Author:
Francesca Rizzo, Alessandro Deserti, Onur Cobanli
Title:
Service Design in Public Sector: Boosting organisational Change Through Design
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