Article | Service Design Geographies. Proceedings of the ServDes.2016 Conference | A Service Development Process Framework for Services Including People with Disabilities
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Title:
A Service Development Process Framework for Services Including People with Disabilities
Author:
F√°bio Evangelista Santana: Technical University of Kaiserslautern - Institute for Technology and Work, Germany / Santa Catarina Federal Institute, Brazil / Federal University of Santa Catarina, Brazil Luiz Lopes Lemos J√ļnior: Santa Catarina Federal Institute, Brazil Ivo Rodrigues Montanha Junior: Catarinense Federal Institute, Brazil Marcelo Gitirana Gomes Ferreira: Santa Catarina State University, Brazil Fernando Ant√īnio Forcellini: Federal University of Santa Catarina, Brazil
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Full text (pdf)
Year:
2016
Conference:
Service Design Geographies. Proceedings of the ServDes.2016 Conference
Issue:
125
Article no.:
033
Pages:
403-414
No. of pages:
12
Publication type:
Abstract and Fulltext
Published:
2016-05-17
ISBN:
978-91-7685-738-0
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press, Linköpings universitet


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The service sector participation has become increasingly representative in the world economy. Thus, it becomes necessary to invest in research related to processes for the proper development of these services, starting from reference processes, represented by models. Its importance is emphasized even more in multidisciplinary areas, such as the Assistive Technology. To contribute in this sense, this paper has as a main objective to develop a framework for the services development process for People with Disabilities. The two main methodologies used were the exploratory research, for the literature review, and the theoretical and conceptual approach, to obtain the framework. The framework presented as a result was developed based on existing models, the elements of the Service- System, Assistive Technology-System and on the principles of Universal Design. From the framework, it is expected to obtain reference models for the services development process for People with Disabilities.

Keywords: Service Development Process, Assistive Technology, People with Disabilities, Universal Design

Service Design Geographies. Proceedings of the ServDes.2016 Conference

Author:
F√°bio Evangelista Santana, Luiz Lopes Lemos J√ļnior, Ivo Rodrigues Montanha Junior, Marcelo Gitirana Gomes Ferreira, Fernando Ant√īnio Forcellini
Title:
A Service Development Process Framework for Services Including People with Disabilities
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Service Design Geographies. Proceedings of the ServDes.2016 Conference

Author:
F√°bio Evangelista Santana, Luiz Lopes Lemos J√ļnior, Ivo Rodrigues Montanha Junior, Marcelo Gitirana Gomes Ferreira, Fernando Ant√īnio Forcellini
Title:
A Service Development Process Framework for Services Including People with Disabilities
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