Article | Service Design Geographies. Proceedings of the ServDes.2016 Conference | Understanding the Influence of the Co-Design Process on Well-Being Link�ping University Electronic Press Conference Proceedings
Göm menyn

Title:
Understanding the Influence of the Co-Design Process on Well-Being
Author:
Josina Vink: CTF - Service Research Center, Karlstad University & Experio Lab, County Council of Värmland, Sweden Katarina Wetter-Edman: CTF - Service Research Center, Karlstad University & Experio Lab, County Council of Värmland, Sweden Bo Edvardsson: CTF - Service Research Center, Karlstad University & Experio Lab, County Council of Värmland, Sweden Bård Tronvoll: CTF - Service Research Center, Karlstad University & Experio Lab, County Council of Värmland, Sweden
Download:
Full text (pdf)
Year:
2016
Conference:
Service Design Geographies. Proceedings of the ServDes.2016 Conference
Issue:
125
Article no.:
032
Pages:
390-402
No. of pages:
13
Publication type:
Abstract and Fulltext
Published:
2016-05-17
ISBN:
978-91-7685-738-0
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press, Linköpings universitet


Export in BibTex, RIS or text

The aim of this paper is to explicitly link co-design to well-being and expand the conversation about the influence of the co-design process on well-being. This paper highlights considerations for co-design researchers and practitioners interested in enhancing the value created through co-design. The authors draw from discussions in transformative service research (TSR) to better understand how co-design influences well-being. Co-design is defined as a process of joint inquiry and imagination where diverse actors share and combine their knowledge. Based on the broad definition of service set out in service- dominant logic (SDL), the authors take the position that co-design is a form of service and therefore stress the relevance of TSR to co-design. The paper identifies six dimensions of well-being discussed in TSR that extend and highlight gaps in co-design literature related to the influence of the co-design process on well-being. The authors suggest that these dimensions become a component of future evaluations of the co-design process and point to opportunities for further research related to how co-design influences well-being and supports transformation.

Keywords: co-design, well-being, transformation, transformative service research, service design, service-dominant logic

Service Design Geographies. Proceedings of the ServDes.2016 Conference

Author:
Josina Vink, Katarina Wetter-Edman, Bo Edvardsson, Bård Tronvoll
Title:
Understanding the Influence of the Co-Design Process on Well-Being
References:

Anderson, L., & Ostrom, A.L. (2015). Transformative service research: Advancing our knowledge about service and well-being. Journal of Service Research. 18(3). 243-249.

Anderson, L., Ostrom, A. L., Corus, C., Fisk, R. P., Gallan, A. S., Giraldo, M., Mende, M., Mulder, M., Rayburn, S. W., Rosenbaum, M. S., Shirahada, K., & Williams, J. D. (2013). Transformative service research: An agenda for the future. Journal of Business Research. 66. 1203-1210.

Blocker, C.P., & Barrios, A. (2015). The transformative value of service experience. Journal of Service Research. 18(3). 265-283.

Brandt, E. (2006). Designing exploratory design games. In Proceedings of the ninth conference on Participatory design: Expanding boundaries in design. 57-66.

Cautela, C., Rizzo, F., & Zurlo, F. (2009). Service design logic: An approach based on the different service categories. Politecnico di Milano. Proceedings of International Association of Societies of Design Research. Retrieved 09 11, 2015, from: http://www.ijdesign.org/ojs/index.php/IJDesign/article/viewFile/890/339

Carr, V., Sangiorgi, D., Büscher, M., Cooper, R., & Junginger, S. (2009). Clinicians as service designers? reflections on current transformation in the UK health services. Imagination Lancaster. First Nordic Conference on Service Design and Service Innovation. Retrieved 08 24, 2015, from: http://www.ep.liu.se/ecp/059/004/ecp09059004.pdf

Clatworthy, S., Oorschot, R., & Lindquister, B. (2014). How to Get a Leader to Talk: Tangible Objects for Strategic Conversations in Service Design. Proceedings of ServDes 2014. 09.04.2014–11.04.2014. 270–280. Retrieved 10 01, 2015, from: http://www.ep.liu.se/ecp_article/index.en.aspx?issue=099;article=026

Donetto, S., Pierri, P., Tsianakas, V., & Robert, G. (2014). Experience-based co-design and healthcare improvement: realising participatory design in the public sector. Fourth Service Design and Innovation conference. Lancaster, United Kingdom. Retrieved 08 18, 2015, from: http://www.servdes.org/wp/wp-content/uploads/2014/06/Donetto-S-Pierri-P-Tsianakas-V-Robert-G.pdf

Edvardsson, B., Gustafsson, A., & Roos, I. (2005) Service portraits in service research: A critical review. International Journal of Service Industry Management. 6(1). 107–121.

Edvardsson, B., Skålen, P., & Tronvoll, B., (2012). Service systems a foundation for resource integration and value co-creation. Stephen L. Vargo, Robert F. Lusch (ed.). Special Issue – Toward a Better Understanding of the Role of Value in Markets and Marketing. Review of Marketing Research. 9(2). 79-126.

Edvardsson, B., Tronvoll, B., & Gruber, T. (2011). Expanding understanding of service exchange and value co-creation. Journal of the Academy of Marketing Science. 39(2). 327-339.

Eneberg, M. (2011). The enabling service of the industrial design consultancy: A change of focus from goods- to service dominant logic. Licentiate Thesis. Lund University. Retrieved 09 17, 2015, from: http://lup.lub.lu.se/record/3460254

Freire, K., & Sangiorgi, D. (2010). Service design and healthcare innovation: from consumption to coproduction and co-creation. Second Nordic Conference on Service Design and Service Innovation. Linköping, Sweden. Retrieved 08 15, 2015, from: http://www.servdes.org/pdf/2010/freire-sangiorgi.pdf

Hussain, S., Sanders, E., and Steinert, M. (2012). Participatory design with marginalized people in developing countries: challenges and opportunities experienced in a field study in Cambodia. International Journal of Design. 6(2). 91-109.

Kuppelwieser, V.G., & Finsterwalder, J. (2016). Transformative service research and service dominant logic: Quo Vaditis? Journal of Retailing and Consumer Services. 28 (2016). 91-98.

Lusch, R., Vargo, S. & Wessels, G. (2008). Toward a conceptual foundation for service science: Contributions from service-dominant logic. IBM Systems Journal. 47(1).

Mattelmäki, T. & Visser, F.S. (2011). Lost in co-x: Interpretations of co-design and co-creation. 4th World Conference on Design Research. Delft, the Netherlands. Roozenburg, M.F.M., Chen, L.L, & Stappers, P.J. (Ed.).

Norman, D.A., & Verganti, R. (2014). Incremental and radical innovation: design research vs. technology and meaning change. DesignIssues. 30(1). Massachusetts Institute of Technology.

Ostrom, A.L., Bitner, M.J., Brown, S.W. Burkhard, K.A., Goul M., Smith-Daniels, V., & Rabinovich, E. (2010). Moving forward and making a difference: Research priorities for the science of service. Journal of Service Research. 13(1). 4-36.

Patricio, L., Fisk, R., Falcão e Cunha, J., & Constantine, L. (2011). Multilevel service design: From customer value creation to consumer service experience blueprinting. Journal of Service Research. 14(2). 180-200.

Rosenbaum, M.S., Corus, C., Ostrom, A.L., Anderson, L., Fisk, R.P., Gallan, A.S., Giraldo, M., Mende, M., Mulder, M., Rayburn, S.W., Shirahada, K., & Williams, J.D. (2011). Conceptualization and aspirations of transformative service research. Journal of Research for Consumers. (19).

Sanders, L. (2008). An evolving map of design practice and design research. ACM — Interactions. 15(6).

Sanders, E. & Stappers, P. (2008). Co-creation and the new landscapes of design. CoDesign. Taylor & Francis. Retrieved 07 20, 2015, from: http://www.maketools.com/articles-papers/CoCreation_Sanders_Stappers_08_preprint.pdf

Sangiorgi, D. (2010). Transformative services and transformation design. International Journal of Design. Vol.5 No.1 2010. Retrieved 08 20, 2015, from: http://www.ep.liu.se/ecp/060/006/ecp10060006.pdf

Sangiorgi, D., & Prendiville, A. (2014). A theoretical framework for studying service design practices: First steps to a mature field. 19th DMI: Academic Design Management Conference. Retreived 09 21, 2015, from: http://imagination.lancs.ac.uk/outcomes/Theoretical_Framework_Studying_Service_Design_Practices_First_steps_mature_field

Sangiorgi, D., Prendiville, A., & Ricketts, A. (2014). Mapping and developing service design research in the UK. Service Design Research UK Network. Retrieved 09 06, 2015, from: http://www.servicedesignresearch.com/uk/wp-content/uploads/2014/06/Mapping-and-Devloping-SDR-in-the-UK.pdf

Skålen, P., Aal, K., & Edvardsson, B., (2015). Cocreating the Arab Spring: Understanding transformation of service systems in contention. Journal of Service Research. 18 (3). 250-264.

Steen, M. (2013). Co-design as a process of joint inquiry and imagination. DesignIssues. 29(2). Massachusetts Institute of Technology. Retrieved 08 13, 2015, from: http://www.researchgate.net/publication/249335514_Co-Design_as_a_Process_of_Joint_Inquiry_and_Imagination

Steen, M., Manschot, M., & De Koning, K. (2011). Benefits of Co-design in Service Design Projects. International Journal of Design. Vol.5 No.2 2011. Retreived 08 13, 2015, from http://www.ijdesign.org/ojs/index.php/IJDesign/article/viewFile/890/339

Taffe, S. (2015). The hybrid designer/end-user: Revealing paradoxes in co-design. Design Studies. 40. 39-59.

Trischler, J. & Sinnewe, E. (2012). The concept of on-going interactions in co-design: Insights from three different disciplines. Third Nordic Conference on Service Design and ServiceInnovation. Retrieved 09 21 2015, from: http://servdes.org/pdf/2012/trischler-sinnewe.pdf

Vargo, S. & Lusch, R. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing. 68. 1–17.

Vargo, S. & Lusch, R. (2008). Service-dominant logic: continuing the evolution. Journal of the Academy of Marketing Science. 36. 1–10.

Vargo, S. & Lusch, R. (2010). It’s all B2B…and beyond: Toward a systems perspective of the market. Industrial marketing management. doi: 10.1016/j.indmarman.2010.06.026

Vargo, S., & Lusch, R. (2015). Institutions and axioms: An extension and update of service-dominant logic. Journal of the Academy of Marketing Research. Springer.

Visser, F. S., Stappers, P. J., Van der Lugt, R. (2005). Contextmapping: Experiences from practice. CoDesign: International Journal of CoCreation in Design and the Arts. Vol. 1 No. 2. Taylor and Francis. Retrieved 09 06, 2015, from: http://studiolab.io.tudelft.nl/manila/gems/sleeswijkvisser/Codesign2005sleeswijk.pdf

Wetter-Edman, K. (2009). Exploring overlaps and differences in service dominant logic and design thinking. First Nortic Conference on Service Design and Service Innovation. Oslo, Norway. Retrieved 09 06, 2015, from: http://www.ep.liu.se/ecp/059/016/ecp09059016.pdf

Wetter-Edman, K. (2012). Relations and rationales of user’s involvement in service design and service management. In S. Miettinen & A. Valtonen (Eds.), Service Design with Theory. Discussions on Change, Value and Methods: Satu Miettinen. 107-116. Rovaniemi 978-952-484-551-9978-952-484-551-9. Lapland University Press.

Wetter-Edman, K., Sangiorgi, D., Edvardsson, B., Holmlid, S., Grönroos, C., & Mattelmäki, T. (2014). Design for value co-creation: Exploring synergies between design for service and service logic. Service Science. 6(2), 106-121.

Service Design Geographies. Proceedings of the ServDes.2016 Conference

Author:
Josina Vink, Katarina Wetter-Edman, Bo Edvardsson, Bård Tronvoll
Title:
Understanding the Influence of the Co-Design Process on Well-Being
Note: the following are taken directly from CrossRef
Citations:
No citations available at the moment


Responsible for this page: Peter Berkesand
Last updated: 2018-9-11