Article | Service Design Geographies. Proceedings of the ServDes.2016 Conference | Research in the First Four Service Design and Innovation (ServDes) Conferences
Göm menyn

Title:
Research in the First Four Service Design and Innovation (ServDes) Conferences
Author:
Johan Blomkvist: Linköping University, Sweden Tim Overkamp: Linköping University, Sweden Stefan Holmlid: Linköping University, Sweden
Download:
Full text (pdf)
Year:
2016
Conference:
Service Design Geographies. Proceedings of the ServDes.2016 Conference
Issue:
125
Article no.:
014
Pages:
167-179
No. of pages:
13
Publication type:
Abstract and Fulltext
Published:
2016-05-17
ISBN:
978-91-7685-738-0
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press, Linköpings universitet


Export in BibTex, RIS or text

In this paper we take a closer look at the papers published during the first four Service design and innovation (ServDes) conferences and sources that the authors of those papers have referenced. The analysis uses the academic search engine Scopus and the references found in the conferences’ Proceedings. In total 206 authors have contributed to the 105 research papers presented at ServDes, and 53% of all ServDes papers have been referenced at a later ServDes. ServDes authors are informed by research published mainly after 1999 (79,2%), primarily within the fields of Business, Computer Science and Engineering. We also look at what authors publish their research at ServDes and the percentage of self-referencing (27%) as well as within-conference referencing (2,4% of references) to examine the progression within the field through the research published at ServDes.

Keywords: field overview, servdes research, reference analysis, meta-research

Service Design Geographies. Proceedings of the ServDes.2016 Conference

Author:
Johan Blomkvist, Tim Overkamp, Stefan Holmlid
Title:
Research in the First Four Service Design and Innovation (ServDes) Conferences
References:

Alam, I., & Perry, C. (2002). A customer-oriented new service development process. Journal of Services Marketing, 16(6), 515-534.


Biemans, W. G., Griffin, A., & Moenaert, R. K. (Forthcoming). New Service Development: How the Field Developed, Its Current Status and Recommendations for Moving the Field Forward. Journal of Product Innovation Management, 1-16.


Blomkvist, J. (2015). Ways of Seeing Service: Surrogates for a Design Material. Proceedings of Nordic Design Research Conference, Nordes 2015: Design Ecologies, (pp. 1-4). Stockholm, Sweden.


Blomkvist, J., Holmlid, S., & Segelström, F. (2010). Service Design Research: Yesterday, Today and Tomorrow. In M. Stickdorn, & J. Schneider (Eds.), This is Service Design Thinking. Amsterdam, Netherlands: BIS Publishers.


Burns, C., & Winhall, J. (2006). The Diabetes Agenda. London: Design Council.


Burns, C., Cottam, H., Vanstone, C., & Winhall, J. (2006). Transformation Design. London: Design Council.


Clatworthy, S. (2013). Design support at the front end of the New Service Development (NSD) process: The role of touch-points and service personality in supporting team work and innovation processes. Oslo, Norway: Arkitekth√łgskolen i Oslo.


Edvardsson, B., & Olsson, J. (1996). Key Concepts for New Service Development. The Service Industries Journal, 16(2), 140-164.


Elsevier, B. V. (n.d.). Retrieved 09 10, 2015, from Scopus: http://www.scopus.com/


Gorb, P., & Dumas, A. (1987). Silent design. Design Studies, 8(3), 150‚Äď156.


Holmlid, S. (2007). Interaction design and service design: Expanding a comparison of design disciplines. Nordic Design Research, NorDes 2007. Stockholm.


Maffei, S., Mager, B., & Sangiorgi, D. (2005). Innovation through Service Design. From Research and Theory to a Network of Practice. A Users’ Driven Perspective. Joining Forces. Helsinki.


Manzini, E. (1993, June). Il Design dei Servizi. La progettazione del prodotto-servizio. Design Management(7).


Moritz, S. (2005). Service Design: Practical Access to an Evolving Field. Cologne, Germany: Köln International School of Design.


Pacenti, E., & Sangiorgi, D. (2010). Service Design Research Pioneers: An overview of Service Design research developed in Italy since the ’90s. Design Research Journal(1.2010), 26-33.


Pang, S. (2009). Successful Service Design for Telecommunications: A comprehensive guide to design and implementation. Chichester, UK: John Wiley & Sons, Ltd.


Parker, S., & Heapy, J. (2006). The Journey to the Interface. London: Demos.


Ponsignon, F., Smart, P. A., & Maull, R. S. (2011). Service delivery system design: characteristics and contingencies. International Journal of Operations & Production Management, 31(3), 324-349.


Scheuing, E. E., & Johnson, E. M. (1989). A Proposed Model for New Service Development. The Journal of Services Marketing, 3(2), 25-34.


Secomandi, F. (2012). Interface Matters: Postphenomenological perspectives on service design. Delft, The Netherlands.


ServDes. (2010). Exchanging knowledge. Retrieved from ServDes, the Service Design and Innovation Conference: http://www.servdes.org/conference-2010-linkoping/


ServDes. (2015, 10 02). About ServDes. Retrieved from ServDes, the Service Design and Innovation conference: http://www.servdes.org


Shostack, L. (1982). How to Design a Service. European Journal of Marketing(161), 49-63.


Singleton, B. (2012). On Craft and Being Crafty: Human Behaviour as the Object of Design. Newcaste, UK.


Tether, B. (2008). Service design: time to bring in the professionals? In L. Kimbell, & V. P. Siedel (Eds.), Designing for Services - Multidisciplinary Perspectives: Proceedings from the Exploratory Project on Designing for Services in Science and Technology-based Enterprises (pp. 7-9). Oxford, UK: Sa√Įd Business School.


Vanstone, C., & Winhall, J. (2006). Activmobs. London: Design Council.


Verma, R., Fitzsimmons, J., Heineke, J., & Davis, M. (Eds.). (2002). New issues and opportunities in service design research [Editorial]. Journal of operations management, 20(2), 117-120.


Wetter-Edman, K. (2014). Design for Service ‚Äď A framework for articulating designers’ contribution as interpreter of users’ experience. PhD Thesis. Gothenburg, Sweden: Litorapid Media AB.


Yu, E., & Sangiorgi, D. (2014). Service Design as an approach to New Service Development: reflections and future studies. Proceedings of the Fourth Service Design and Innovation conference, ServDes (pp. 194-204). Linköping, Sweden: Linköping University Electronic Press.

Service Design Geographies. Proceedings of the ServDes.2016 Conference

Author:
Johan Blomkvist, Tim Overkamp, Stefan Holmlid
Title:
Research in the First Four Service Design and Innovation (ServDes) Conferences
Note: the following are taken directly from CrossRef
Citations:
No citations available at the moment


Responsible for this page: Peter Berkesand
Last updated: 2017-02-21