Service Design Geographies. Proceedings of the ServDes.2016 Conference
Baines, T., & Lightfoot, H. (2013). Made to serve: how manufacturers can compete through servitization andproduct service systems. John Wiley & Sons.
Baines, T. S., Lightfoot, H. W., Benedettini, O., & Kay, J. M. (2009). The servitization of manufacturing: A review of literature and reflection on future challenges. Journal of Manufacturing Technology Management, 20(5), 547-567.
Brax, S. (2005). A manufacturer becoming service provider‚Äďchallenges and a paradox. ManagingService Quality, (15), 142-155.
De Brentani, U. (2001). Innovative versus incremental new business services: different keys for achieving success. Journal of Product Innovation Management, 18(3), 169-187.
De Jong, J. P., & Vermeulen, P. A. (2003). Organizing successful new service development: a literature review. Management decision, 41(9), 844-858.
Eisenhardt, K. M. (1989). Building theories from case study research. Academy of managementreview, 14(4), 532- 550.
Foote, N. W., Galbraith, J., Hope, Q., & Miller, D. (2001). Making solutions the answer. TheMcKinsey Quarterly, 84.
Gebauer, H., Krempl, R., & Fleisch, E. (2008). Service development in traditional product manufacturing companies. European Journal of Innovation Management, 11(2), 219-240.
Johne, A., & Storey, C. (1998). New service development: a review of the literature and annotated bibliography. European journal of Marketing, 32(3/4), 184-251.
Kirca, A. H., Jayachandran, S., & Bearden, W. O. (2005). Market orientation: a meta-analytic review and assessment of its antecedents and impact on performance. Journal of marketing, 69(2), 24-41.
Lee, T.W. 1999. Using Qualitative Methods in Organizational Research, Thousand Oaks, CA: Sage.
Lehrer, M., Ordanini, A., DeFillippi, R., & Miozzo, M. (2012). Challenging the orthodoxy of value cocreation theory: A contingent view of co-production in design-intensive business services. European Management Journal, 30(6), 499-509.
Mathieu, V. (2001). Service strategies within the manufacturing sector: benefits, costs and partnership. International Journal of Service Industry Management ,12(5), 451-475.
Menor L.J., Tatikonda M.J., and Sampson S.E. 2002. New Service Development: Areas of Exploitation and Exploration, Journal of Operations Management, 20: 135-157.
Miles, M.B., & Huberman A.M. 1994. Qualitative Data Analysis: A Sourcebook of New Methods (2nd e.). Beverly Hills, CA: Sage.
Miller, C.C., Cardinal, L.B., & Glick, W.H. 1997. Retrospective reports in organizational research: A re- examination of recent evidence, Academy of Management Journal, 40: 189.
Morelli, N. (2006). Developing new product service systems (PSS): methodologies and operational tools. Journal of Cleaner Production, 14(17), 1495-1501.
Nudurupati, S. S., Lascelles, D., Yip, N., & Chan, F. T. (2013) Eight challenges of the servitization. Frameworks and Analysis. Spring Servitization Conference Proceedings 2013, p8.
Oliva, R., & Kallenberg, R. (2003). Managing the transition from products to services.International journal of service industry management, 14(2), 160-172.
Ordanini, A., & Parasuraman, A. (2010). Service innovation viewed through a service-dominant logic lens: a conceptual framework and empirical analysis. Journal of Service Research, 14(1), 3-23.
Papastathopoulou, P., & Hultink, E. J. (2012). New Service Development: An Analysis of 27 Years of Research*. Journal of Product Innovation Management, 29(5), 705-714.
Pettigrew, A. M., Woodman, R. W., & Cameron, K. S. (2001). Studying organizational change and development: Challenges for future research. Academy of Management Journal, 44(4), 697-713.
Raddats, C., & Easingwood, C. (2010). Services growth options for B2B product-centric businesses. Industrial Marketing Management, 39(8), 1334-1345.
Sanders, L., & Stappers, P. J. (2012). Convivial Design Toolbox: Generative Research for the Front End ofDesign. BIS.
Sangiorgi, D. (2011). Transformative services and transformation design. International Journal ofDesign, 5(2), 29-40.
Slack, N. (2005). The changing nature of operations flexibility. International Journal of Operations &Production Management, 25(12), 1201-1210.
Stevens, E., & Dimitriadis, S. (2005). Managing the new service development process: towards a systemic model. European Journal of Marketing, 39(1/2), 175-198.
Tongur, S. and Angelis. J. (2013) Disruptive innovation and servitization - Competitive advantage through product service value propositions. Spring Servitization Conference Proceedings 2013, p.147.
Ulaga, W., & Reinartz, W. J. (2011). Hybrid offerings: how manufacturing firms combine goods and services successfully. Journal of Marketing, 75(6), 5-23.
Vandermerwe, S., & Rada, J. (1989). Servitization of business: Adding value by adding services.European Management Journal 6 (4): 314 ‚Äď 324.
Vargo, S. L., & Lusch, R. F. (2008). Service-dominant logic: continuing the evolution. Journal ofthe Academy of marketing Science, 36(1), 1-10.
Vendrell-Herrero, F., Parry, G., Bustinza, O. F., & O’Regan, N. (2014). Servitization as a Driver for Organizational Change. Strategic Change, 23(5-6), 279-285.
Yin, R.K. 2003. Case Study Research: Design and Methods, 3rd ed., Thousands Oaks, CA: Sage Publications.
Windahl, C., & Lakemond, N. (2006). Developing integrated solutions: The importance of relationships within the network. Industrial Marketing Management, 35(7), 806-818.