Article | Service Design Geographies. Proceedings of the ServDes.2016 Conference | Service Implementation: a Framework to Assess Readiness of Manufacturing SMEs
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Title:
Service Implementation: a Framework to Assess Readiness of Manufacturing SMEs
Author:
Giulia Teso: PDR Cardiff Metropolitan University, Cardiff, UK Andrew T Walters: PDR Cardiff Metropolitan University, Cardiff, UK
Download:
Full text (pdf)
Year:
2016
Conference:
Service Design Geographies. Proceedings of the ServDes.2016 Conference
Issue:
125
Article no.:
007
Pages:
78-90
No. of pages:
13
Publication type:
Abstract and Fulltext
Published:
2016-05-17
ISBN:
978-91-7685-738-0
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press, Linköpings universitet


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This paper reports the initial results of a wider research programme that investigates how service design might positively contribute to the development of product-service systems (PSS) within manufacturing SMEs. The paper presents the results of interviews with two firms that have begun to embrace service design. The analysis of these results is used to produce a conceptual framework that aims to aid understanding of a company’s potential readiness for servitization through service design.

Keywords: service design, servitization, manufacturing, SMEs, PSS

Service Design Geographies. Proceedings of the ServDes.2016 Conference

Author:
Giulia Teso, Andrew T Walters
Title:
Service Implementation: a Framework to Assess Readiness of Manufacturing SMEs
References:

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Service Design Geographies. Proceedings of the ServDes.2016 Conference

Author:
Giulia Teso, Andrew T Walters
Title:
Service Implementation: a Framework to Assess Readiness of Manufacturing SMEs
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