Article | Service Design Geographies. Proceedings of the ServDes.2016 Conference | The Visibility of Ethics for Open Innovation Platforms
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Title:
The Visibility of Ethics for Open Innovation Platforms
Author:
Dimitra Chasanidou: SINTEF ICT, Oslo, Norway Amela Karahasanovic: SINTEF ICT, Oslo, Norway
Download:
Full text (pdf)
Year:
2016
Conference:
Service Design Geographies. Proceedings of the ServDes.2016 Conference
Issue:
125
Article no.:
006
Pages:
65-77
No. of pages:
13
Publication type:
Abstract and Fulltext
Published:
2016-05-17
ISBN:
978-91-7685-738-0
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press, Linköpings universitet


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Open innovation platforms (OIPs) are applied to service businesses and aim to increase service innovation, by engaging users and encouraging them to submit ideas, share content, and invite others to participate. The employment of OIPs raises several ethical issues, such as fairness, ownership, and privacy. One approach for addressing these issues is to raise the visibility of ethics on the platform. Following a systematic approach, this paper explores the topic of the visibility of ethics in OIPs, by reviewing related ethical issues and evaluating the application of ethics by OIPs in practice. We conclude with reflections on design and suggestions for practitioners. The visibility of ethics is seen as a proactive design state, and we argue that it can both improve service innovation through OIPs, and improve the fairness of relationships between customers and companies.

Keywords: Visibility of ethics, ethics, open innovation platforms, design suggestions

Service Design Geographies. Proceedings of the ServDes.2016 Conference

Author:
Dimitra Chasanidou, Amela Karahasanovic
Title:
The Visibility of Ethics for Open Innovation Platforms
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Service Design Geographies. Proceedings of the ServDes.2016 Conference

Author:
Dimitra Chasanidou, Amela Karahasanovic
Title:
The Visibility of Ethics for Open Innovation Platforms
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