Keywords: design practice, task model, chaos generation, chaos management
Service Design Geographies. Proceedings of the ServDes.2016 Conference
Acklin, C., Cruickshank, L., & Evans, M. (2012). Challenges of introducing new design and design management knowledge into the innovation activities of SMEs with little or no prior design experience (pp. 1â€“16). Presented at the 10th European Academy of Design Conference - Crafting the Future, Gothenburg, Sweden.
Adams, R., Daly, S., Mann, L., & Dall’Alba, G. (2011). Being a professional: Three perspectives on design thinking, acting, and being. Design Studies, 32(6), 588â€“607.
Ballie, J., & Prior, S. (2014). The strategic role of design in supporting knowledge exchange (pp. 446â€“450). Presented at the ServDes.2014 Fourth Service Design and Innovation conference, Lancaster, UK.
Buchanan, R. (1992). Wicked problems in design thinking. Design Issues, 8(2), 5â€“21.
Caddick, R., & Cable, S. (2011). Communicating the user experience: A practical guide for creatinguseful UX documentation (1st ed.). UK: John Wiley and Sons, Ltd.
Christensen, C. M., Anthony, S. D., Berstell, B., & Nitterhouse, D. (2007). Finding the right job for your product. MIT Sloan Management Review, 48(3).
Cross, N. (2001). Designerly ways of knowing: Design discipline versus design science. DesignIssues, 17(3), 49â€“55. http://doi.org/10.1162/074793601750357196
Emery, D. H. (1998). Managing yourself through change. Inspired Leadership for Software People, 1â€“8.
Eriksen, M. A. (2014). What triggers us?! A close look at socio-material situations of codesigning services. Presented at the ServDes.2014 Fourth Service Design and Innovation conference, Lancaster, UK.
Guseynova, N. (2012). Emotions in the design process: How to find an emotional touch point with the user (pp. 77â€“82). Presented at the ServDes.2012 Third Nordic Conference on Service Design and Service Innovation, Helsinki, Finland.
Kensing, F., & Blomberg, J. (1998). Participatory design: Issues and concerns. ComputerSupported Cooperative Work (CSCW), 7(3-4), 167â€“185.
Kimbell, L. (2011). Rethinking design thinking part I. Design and Culture: The Journal of theDesign Studies Forum, 3(3), 285â€“306.
Lawson, B. (1990). How designers think: The design process demystified (2nd ed.). Architectural Press.
Osterwalder, A., Pigneur, Y., Bernarda, G., Smith, A., & Papadakos, T. (2014). Valueproposition design: How to create products and services customers want (Strategyzer) (1st ed.). Hoboken, New Jersey: John Wiley & Sons, Inc.
Rittel, H. W., & Webber, M. M. (1973). Dilemmas in a general theory of planning. PolicySciences, 4(2), 155â€“169.
Stickdorn, M., & Schneider, J. (2012). This is Service Design Thinking: Basics, Tools, Cases (1 edition). Hoboken, N.J: Wiley.
Wetter-Edman, K. (2014). Design for service: A framework for articulating designers’ contribution asinterpreter of users’ experience. University of Gothenburg, Sweden.
Yee, J., Jefferies, E., & Tan, L. (2014). Brave new worlds: Transitions in design practice (pp. 67â€“78). Presented at the ServDes.2014 Fourth Service Design and Innovation conference, Lancaster, UK.