Article | Scandinavian Conference on Health Informatics; August 22; 2014; Grimstad; Norway | A Usability Evaluation of a Web-Based ICT System for Quality Management
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Title:
A Usability Evaluation of a Web-Based ICT System for Quality Management
Author:
Torunn Kitty Vatnøy: Department of Health and Nursing Science, Faculty of Health and Sport Sciences, University of Agder, Grimstad, Norway Grete Vabo: Department of Health and Nursing Science, Faculty of Health and Sport Sciences, University of Agder, Grimstad, Norway Mariann Fossum: Department of Health and Nursing Science, Faculty of Health and Sport Sciences, University of Agder, Grimstad, Norway
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Year:
2014
Conference:
Scandinavian Conference on Health Informatics; August 22; 2014; Grimstad; Norway
Issue:
102
Article no.:
018
Pages:
109-109
No. of pages:
1
Publication type:
Abstract and Fulltext
Published:
2014-08-20
ISBN:
978-91-7519-241-3
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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Policies and strategies to achieve welfare in the Norwegian society demand a well-developed and complex organization of public services. Statutory demands to deliver quality in public services are following the growth of the welfare state. In the purpose of learning from failure; it is required by law to report adverse events in the health services. To support the increasingly complex public management that the growing welfare state requires; there is confidence in how information and communication technology (ICT) can support the processes. ICT systems are developed and implemented to facilitate processes and demands in public services; but display varying success. Implementation success depends on several factors. System quality in terms of usability is one critical factor for success. The aim of this study was to evaluate the graphical user interface (GUI) of an ICT system module for reporting adverse events; developed for quality management in the municipality healthcare services in Norway.

Keywords: Graphical User Interface; Usability; Quality Management

Scandinavian Conference on Health Informatics; August 22; 2014; Grimstad; Norway

Author:
Torunn Kitty Vatnøy, Grete Vabo, Mariann Fossum
Title:
A Usability Evaluation of a Web-Based ICT System for Quality Management
References:

1. Helse-og omsorgsdepartementet; [Norwegian Ministry of Health and Care Services] Lov om Helsepersonel [Act Relating to Health personell]. LOV-1999-07-02- 64; 1999.

2. Delone; W.H. and E.R. McLean; The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. J. Manage. Inf. Syst.; 2003. 19(4): p. 9-30.

3. Kushniruk; A.W. and V.L. Patel; Cognitive and usability engineering methods for the evaluation of clinical information systems. Journal of Biomedical Informatics; 2004. 37(1): p. 56-76.

Scandinavian Conference on Health Informatics; August 22; 2014; Grimstad; Norway

Author:
Torunn Kitty Vatnøy, Grete Vabo, Mariann Fossum
Title:
A Usability Evaluation of a Web-Based ICT System for Quality Management
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