Article | KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research; International Conference; Linköping; Sweden; June 11-13 | Principles for User Experience: What We Can Learn from Bad Examples Link�ping University Electronic Press Conference Proceedings
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Title:
Principles for User Experience: What We Can Learn from Bad Examples
Author:
Constantin von Saucken: Technische Universität München, Institute of Product Development, Germany Florian Lachner: Technische Universität München, Institute of Product Development, Germany Udo Lindemann: Technische Universität München, Institute of Product Development, Germany
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Full text (pdf)
Year:
2014
Conference:
KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research; International Conference; Linköping; Sweden; June 11-13
Issue:
100
Article no.:
110
Pages:
1331-1341
No. of pages:
11
Publication type:
Abstract and Fulltext
Published:
2014-06-11
ISBN:
978-91-7519-276-5
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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The idea of User Experience (UX) is to achieve a positive emotional reaction of users on a product interaction and thereby to create a unique selling proposition. However; people’s needs; perception and resulting emotions are subjective and very diverse. Furthermore; UX is dependent on the physical and social context. We developed the Customer Experience Interaction Model (CEIM) which consists of UX-relevant elements from different relevant disciplines to handle this complexity. In order to support real designers without theoretical background; we surveyed real customers’ product reviews describing good respectively bad UX from different sources and extracted UX principles. We already presented principles taken from positive samples in another publication. In this paper we discuss principles based on reviews with negative examples. These UX principles shall clarify to developers how to avoid negative experiences. Thereby; we combine a theoretical approach and concrete principles and examples; which illustrate the application of theory and help preventing bad UX.

Keywords: User Experience; Emotional Design; User-Centered Design

KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research; International Conference; Linköping; Sweden; June 11-13

Author:
Constantin von Saucken, Florian Lachner, Udo Lindemann
Title:
Principles for User Experience: What We Can Learn from Bad Examples
References:

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KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research; International Conference; Linköping; Sweden; June 11-13

Author:
Constantin von Saucken, Florian Lachner, Udo Lindemann
Title:
Principles for User Experience: What We Can Learn from Bad Examples
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