Article | KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research; International Conference; Linköping; Sweden; June 11-13 | Concept of Satisfaction
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Title:
Concept of Satisfaction
Author:
Masaaki Kurosu: The Open University of Japan, Japan Ayako Hashizume: Tokyo Metropolitan University, Japan
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Full text (pdf)
Year:
2014
Conference:
KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research; International Conference; Linköping; Sweden; June 11-13
Issue:
100
Article no.:
092
Pages:
11053-1112
No. of pages:
10
Publication type:
Abstract and Fulltext
Published:
2014-06-11
ISBN:
978-91-7519-276-5
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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This article examines the concept of satisfaction from various viewpoints including linguistics; psychology; and philosophy as well as Kansei engineering and will pursue how the design of artifacts that will bring the satisfaction can be realized and how the evaluation of satisfaction can be achieved. Of course; there have been some satisfactory measurement scales such as SUS; SUMI and WAMMI. But they simply measure the degree of resulting satisfaction and does not consider the relationships between the satisfaction and other quality characteristics. What is needed is the measurement of satisfaction based on the consideration on the conceptual network including relevant quality characteristics.

Keywords: Satisfaction; UX; usability

KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research; International Conference; Linköping; Sweden; June 11-13

Author:
Masaaki Kurosu, Ayako Hashizume
Title:
Concept of Satisfaction
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KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research; International Conference; Linköping; Sweden; June 11-13

Author:
Masaaki Kurosu, Ayako Hashizume
Title:
Concept of Satisfaction
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