Environmental Effect on Emotion in Waiting Areas Based on Kansei Engineering and Affective Neuroscience

Zhabiz Shafieyoun; Marko Radeta; Marco Maiocchi

Title:

Author:

Zhabiz Shafieyoun: SIP Lab, Studies on Interaction and Perception, Design Department, Politecnico di Milano, Italy Marko Radeta: SIP Lab, Studies on Interaction and Perception, Design Department, Politecnico di Milano, Italy Marco Maiocchi: SIP Lab, Studies on Interaction and Perception, Design Department, Politecnico di Milano, Italy

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Year:

2014

Conference:

KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research; International Conference; LinkÃ¶ping; Sweden; June 11-13

Issue:

100

Article no.:

069

Pages:

823-835

No. of pages:

Publication type:

Abstract and Fulltext

Published:

2014-06-11

ISBN:

978-91-7519-276-5

Series:

LinkÃ¶ping Electronic Conference Proceedings

ISSN (print):

1650-3686

ISSN (online):

1650-3740

Publisher:

LinkÃ¶ping University Electronic Press; LinkÃ¶pings universitet

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In general; for health care centers it is vital to know the kind and the intensity of emotions felt by its patients and how to influence their quality of life and their response to therapies. In particular; waiting areas in which patients spend a lot of time without significant interactions is an important focus of this study. Recent studies suggest that a quality in fact and in perception is two significant parts; which affect and play a powerful role in an overall satisfaction in health care. The aim of this study is to understand how to increase positive and decrease negative emotions by a re-design of waiting areas inside health care centers where patients spend a considerable amount of time without any significant interactions. To measure the quality of satisfaction felt by patients inside of such an environment we refer to their emotions that we model basing on Affective Neuroscience. According to Panksepp; we have a categorized and unambiguous number of emotions; precisely defined from a neuroscientific and physiologic point of view: SEEKING; PLAY; CARE; FEAR; GRIEF; RAGE and LUST. We collect Kansei words and structure them with these emotions. We perform 600 surveys on 200 patients in 4 different waiting areas found in 2 hospitals to reveal differences in perceptions. We conduct experiments and our results lead us to several considerations about how to design desirable emotional characteristics of a waiting area.

Keywords: Waiting Areas; Health Care; User Experience; Primary-Process Emotions; Kansei Engineering.

KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research; International Conference; LinkÃ¶ping; Sweden; June 11-13

Author:

Zhabiz Shafieyoun, Marko Radeta, Marco Maiocchi

Title:

Environmental Effect on Emotion in Waiting Areas Based on Kansei Engineering and Affective Neuroscience

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KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research; International Conference; LinkÃ¶ping; Sweden; June 11-13

Author:

Zhabiz Shafieyoun, Marko Radeta, Marco Maiocchi

Title:

Environmental Effect on Emotion in Waiting Areas Based on Kansei Engineering and Affective Neuroscience

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