Article | KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research; International Conference; Linköping; Sweden; June 11-13 | Utilizing Real-time Human-Assisted Virtual Humans to Increase Real-world Interaction Empathy
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Title:
Utilizing Real-time Human-Assisted Virtual Humans to Increase Real-world Interaction Empathy
Author:
James Murphy: Georgia Regents University, USA Neelam Chaudhary: Georgia Regents University, USA Benjamin Lok: University of Florida, USA Michael Borish: University of Florida, USA Andrew Cordar: University of Florida, USA Adriana Foster: Georgia Regents University, USA Thomas Kim: Georgia Regents University, USA
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Full text (pdf)
Year:
2014
Conference:
KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research; International Conference; Linköping; Sweden; June 11-13
Issue:
100
Article no.:
035
Pages:
441-455
No. of pages:
15
Publication type:
Abstract and Fulltext
Published:
2014-06-11
ISBN:
978-91-7519-276-5
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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Empathy is an important aspect of interpersonal communication skills. These skills are emphasized in medical education. The standard source of training is interviews with standardized patients. Standardized patients are trained actors who evaluate students on the effectiveness of their interviews and diagnosis. One source of additional training is interviews with virtual humans. Virtual humans can be used in conjunction with standardized patients to help train medical students with empathy. In this case; empathy training took place as part of a virtual human interaction that represented a patient suffering from depression. However; computers cannot accurately rate empathy; and we thus propose a hybrid experience. We propose a hybrid virtual human approach where hidden workers assist the virtual human. Hidden workers provide real-time empathetic feedback that is shown to the students after their interaction with the virtual human. The students then interview a standardized patient. All empathetic feedback and ratings are based on the Empathic Communication and Coding System (ECCS) as developed for medical student interviews. Fifty-two students took part in the study. The results suggest that students who received feedback after their virtual patient interview did provide more empathetic statements; were more likely to develop good rapport; and did act more warm and caring as compared to the control group that did not receive feedback.

Keywords: Virtual; human; empathy

KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research; International Conference; Linköping; Sweden; June 11-13

Author:
James Murphy, Neelam Chaudhary, Benjamin Lok, Michael Borish, Andrew Cordar, Adriana Foster, Thomas Kim
Title:
Utilizing Real-time Human-Assisted Virtual Humans to Increase Real-world Interaction Empathy
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KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research; International Conference; Linköping; Sweden; June 11-13

Author:
James Murphy, Neelam Chaudhary, Benjamin Lok, Michael Borish, Andrew Cordar, Adriana Foster, Thomas Kim
Title:
Utilizing Real-time Human-Assisted Virtual Humans to Increase Real-world Interaction Empathy
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