In this paper; we present an example of what the future passenger experience will look like. The example represents a consolidation of industry perspectives and research in the field. By looking at the problem of future travel from the perspective of an instantiated example; we highlight two of the key data integration components that need to be addressed before the vision of seamless travel can become a reality: (1) data formatting and (2) data ownership. Resolving both formatting and data sharing issues is necessary in order to integrate data from various underlying data sources. This in turn is critical to providing the seamless future travel experience. We propose an approach to resolving the data integration issues identified. The data formatting issues can largely be resolved through the development of global aviation data standards. An approach based on data validation; rather than physical data integration; is proposed to overcome the issues associated with data ownership.
By looking at the passenger experience from this data centric perspective; we identify a potential shift in the way that future passenger terminals will be designed. Whereas currently the design of terminals is largely an architectural practice; in the near future; the design of the terminal building may become more of a virtual technology practice. This naturally has significant implications for the way in which the design of these environments is approached in the future
Keywords: Passenger Experience; Future; Vision; Travel; Design; Data; Airport; Architecture
KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research; International Conference; Linköping; Sweden; June 11-13
Alliance; Wi-Fi. (2003). Wi-Fi Protected Access: Strong; standards-based; interoperable security for today’s Wi-Fi networks. Retrieved March; 1; 2004.
Carr; Nicholas. (2010). The Web Shatters Focus; Rewires Brains. Wired Magazine. May; 24.
Copart; S. (2012). IATA Fast Travel Initiative. Paper presented at the Passenger Terminal Conference; Vienna; Austria.
Future Travel Experience. (2013a). FTE Asia.
Future Travel Experience. (2013b). FTE Europe.
Future Travel Experience. (2013c). FTE Global.
Grossman; L. (2006). You—yes; you—are TIME’s person of the year. Time Magazine; 25.
Harrison; A. (2012). A passenger oriented approach to terminal design. Confirmation of Candidature. School of Design. School of Design; QUT. Brisbane; Australia.
Harrison; A; Popovic; V; & Kraal; B. (2013). A Kansei approach to terminal design. Paper presented at the International Association of Societies of Design Research 2013; Tokyo; Japan.
IATA. (2011). PADIS Message Standards Documents.
IATA. (2012). Airlines to welcome 3.6 billion passengers in 2016 Retrieved May 2013; from http://www.iata.org/pressroom/pr/pages/2012-12-06-01.aspx
IATA. (2013a). International Air Transport Association. Retrieved November 2013; from http://www.iata.org/Pages/default.aspx
IATA. (2013b). One Stop Security (OSS). Retrieved June 2013; from http://www.iata.org/whatwedo/security/Pages/one-stop.aspx
IATA. (2013c). Small boost to airline profitability - Industry profit margin improves to 1.6% http://www.iata.org/pressroom/pr/Pages/2013-03-20-01.aspx
IATA Corporate Communications. (2011). Vision 2050 - Shaping Aviation’s Future.
IATA Fast Travel Working Group (2012; April 2013). [IATA FTW Meeting].
IATA Press Release. (2011; June 7; 2011). IATA reveals checkpoint of the future. Retrieved July 5; 2011
Jager; J; & Ofner; G. (2012). Opening Address. Paper presented at the Passenger Terminal Conference; Vienna; Austria.
Lookout. (2012). Mobile Mindset Study.
Madlmayr; G; Langer; J; Kantner; C; & Scharinger; J. (2008). NFC devices: Security and privacy. Paper presented at the Availability; Reliability and Security; 2008. ARES 08. Third International Conference on.
Maurizio; L. (2002). Data integration: a theoretical perspective. Paper presented at the Proceedings of the twenty-first ACM SIGMOD-SIGACT-SIGART symposium on Principles of database systems; Madison; Wisconsin.
Naor; M; & Yung; M. (1989). Universal one-way hash functions and their cryptographic applications. Paper presented at the Proceedings of the twenty-first annual ACM symposium on Theory of computing.
Popovic; V; Kraal; B; & Kirk; P. (2009). Passenger experience in an airport: An activitycentred approach. Paper presented at the IASDR 2009 Proceedings; Seoul.
Port Authority of New York and New Jersey. (2012). Airport terminal of the future workshop. New York City; USA.
SITA. (2012). 2012 Passenger self-service survey highlights.
SITA. (2013). Flying into the future: 2013 Air transport industry insights.
Smith; K; Grimm; C; Gannon; M; & Chen; M. (1991). Organizational information processing; competitive responses; and performance in the US domestic airline industry. Academy of Management Journal; 34(1); 60-85.
Tun; Z; Bird; L; & Goodchild; A. (2002). Validating electronic health records using archetypes and XML. CRC for Enterprise Distributed Systems: University of Queensland.