Article | KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research; International Conference; Linköping; Sweden; June 11-13 | The Future Passenger Experience: A Shift from Physical to Virtual Design
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Title:
The Future Passenger Experience: A Shift from Physical to Virtual Design
Author:
Anna Harrison: Queensland University of Technology, Australia Vesna Popovic: Queensland University of Technology, Australia Ben Kraal: Queensland University of Technology, Australia
Download:
Full text (pdf)
Year:
2014
Conference:
KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research; International Conference; Linköping; Sweden; June 11-13
Issue:
100
Article no.:
031
Pages:
395-404
No. of pages:
10
Publication type:
Abstract and Fulltext
Published:
2014-06-11
ISBN:
978-91-7519-276-5
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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The ‚ÄúAirport Terminal of the Future‚ÄĚ has been an important topic of discussion at aviation industry conferences in the last few years. Most recently; there has been a convergence of ideas regarding what the future passenger experience will be like. This convergence of stakeholder viewpoints can be attributed to several key trends; including: (a) the maturation and accessibility of technologies; (b) a shared need to reduce the cost and time associated with processing passengers through terminal buildings; and (c) a growth in the number of passengers travelling by air each year.

In this paper; we present an example of what the future passenger experience will look like. The example represents a consolidation of industry perspectives and research in the field. By looking at the problem of future travel from the perspective of an instantiated example; we highlight two of the key data integration components that need to be addressed before the vision of seamless travel can become a reality: (1) data formatting and (2) data ownership. Resolving both formatting and data sharing issues is necessary in order to integrate data from various underlying data sources. This in turn is critical to providing the seamless future travel experience. We propose an approach to resolving the data integration issues identified. The data formatting issues can largely be resolved through the development of global aviation data standards. An approach based on data validation; rather than physical data integration; is proposed to overcome the issues associated with data ownership.

By looking at the passenger experience from this data centric perspective; we identify a potential shift in the way that future passenger terminals will be designed. Whereas currently the design of terminals is largely an architectural practice; in the near future; the design of the terminal building may become more of a virtual technology practice. This naturally has significant implications for the way in which the design of these environments is approached in the future

Keywords: Passenger Experience; Future; Vision; Travel; Design; Data; Airport; Architecture

KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research; International Conference; Linköping; Sweden; June 11-13

Author:
Anna Harrison, Vesna Popovic, Ben Kraal
Title:
The Future Passenger Experience: A Shift from Physical to Virtual Design
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KEER2014. Proceedings of the 5th Kanesi Engineering and Emotion Research; International Conference; Linköping; Sweden; June 11-13

Author:
Anna Harrison, Vesna Popovic, Ben Kraal
Title:
The Future Passenger Experience: A Shift from Physical to Virtual Design
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