Article | ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014 | The Appliance of Science ‚ÄĒ How Behavioural Science Can Help Create Better Services
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Title:
The Appliance of Science ‚ÄĒ How Behavioural Science Can Help Create Better Services
Author:
Ed Gardiner: The Design Council, London, UK Rupert Tebb: Paper, London, UK
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Full text (pdf)
Year:
2014
Conference:
ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014
Issue:
099
Article no.:
050
Pages:
454-456
No. of pages:
3
Publication type:
Abstract and Fulltext
Published:
2014-06-25
ISBN:
978-91-7519-280-2
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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No abstract available

ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Ed Gardiner, Rupert Tebb
Title:
The Appliance of Science ‚ÄĒ How Behavioural Science Can Help Create Better Services
References:

Sayette; M. A.; Creswell; K. G.; Dimoff; J. D.; Fairbairn; C. E.; Cohn; J. F.; Heckman; B. W.; ... & Moreland; R. L. (2012). Alcohol and Group Formation A Multimodal Investigation of the Effects of Alcohol on Emotion and Social Bonding. Psychological science; 23(8); 869-878.


Vohs; J.; Y. Wang; F. Gino; & M. I. Norton (forthcoming). Rituals Enhance Consumption. Psychological Science.


Cialdini; R. B.; & Goldstein; N. J. (2004). Social influence: Compliance and conformity. Annu. Rev. Psychol.; 55; 591-621.


Cabinet Office (2012) Test; Learn; Adapt: Developing Public Policy with Randomised Controlled Trials.

ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Ed Gardiner, Rupert Tebb
Title:
The Appliance of Science ‚ÄĒ How Behavioural Science Can Help Create Better Services
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