Article | ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014 | Dead or Alive: How Municipalities Can Use Service Design Tools to Create Live Services that are Flexible; Mindful and Involving Link�ping University Electronic Press Conference Proceedings
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Title:
Dead or Alive: How Municipalities Can Use Service Design Tools to Create Live Services that are Flexible; Mindful and Involving
Author:
Fredrik Sandberg: School of Design, Linnaeus University, Växjö, Sweden
Download:
Full text (pdf)
Year:
2014
Conference:
ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014
Issue:
099
Article no.:
046
Pages:
434-439
No. of pages:
6
Publication type:
Abstract and Fulltext
Published:
2014-06-25
ISBN:
978-91-7519-280-2
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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Regional service innovation is an emerging and important topic within the European Union. According to the OECD it is becoming ever more crucial for each European municipality to support collaborations between regional stakeholders in order to be innovative and competitive. But collaborations between large municipalities with fixed service routines and small flexible SMEs are challenging. In this paper we argue that service design and service designers’ knowledge about different techniques can act as a new approach for municipalities to interact with SMEs in a creative way. As an example of this; the paper describes experiences from a workshop where service designers; SMEs and Swedish municipalities prototypes a visual mapping activity. From this first pilot study we learned that visual mapping is an activity that makes it possible for municipalities to step out of their standardised service routines and step into a more involving and flexible service offering.

Keywords: participatory activity mapping; design tools; service routines

ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Fredrik Sandberg
Title:
Dead or Alive: How Municipalities Can Use Service Design Tools to Create Live Services that are Flexible; Mindful and Involving
References:

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ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Fredrik Sandberg
Title:
Dead or Alive: How Municipalities Can Use Service Design Tools to Create Live Services that are Flexible; Mindful and Involving
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Last updated: 2018-9-11