Article | ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014 | Defining Values through Collaboration
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Title:
Defining Values through Collaboration
Author:
Karianne Rygh: Design Academy Eindhoven, The Netherlands Danielle Arets: Design Academy Eindhoven, The Netherlands Bas Raijmakers: Design Academy Eindhoven, The Netherlands
Download:
Full text (pdf)
Year:
2014
Conference:
ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014
Issue:
099
Article no.:
045
Pages:
429-433
No. of pages:
5
Publication type:
Abstract and Fulltext
Published:
2014-06-25
ISBN:
978-91-7519-280-2
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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As the service sector within the global economy is growing at a rapid pace; design is called upon by the economy; society and culture to help address complex problems and build bridges between previously separate disciplines. Large organisations struggle to deliver new services that address complex problems; but do not fit into their organisational models. Designers are asked to expand their traditional roles; and also address complex organisational re-structuring. In order to play these more strategic roles; designers however need be involved at the start of an innovation process and not ‚Äď as is now the often the case ‚Äď only towards the end. Using a ‚Äėthinking through making‚Äô approach the CRISP PSS 101 project introduces tools that facilitate the alignment of expectations and address the importance of trust and meaning within networks producing Product Service Systems.

Keywords: Wicked Problems; Thinking through making; Intuitive explorations; Service innovations; Service design; Co-Design; Value Creation; Product Service Systems

ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Karianne Rygh, Danielle Arets, Bas Raijmakers
Title:
Defining Values through Collaboration
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ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Karianne Rygh, Danielle Arets, Bas Raijmakers
Title:
Defining Values through Collaboration
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