Article | ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014 | Transforming the Planning Process - Challenges for the Service Designer
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Title:
Transforming the Planning Process - Challenges for the Service Designer
Author:
Lara Salinas: Lancaster University, Lancaster, UK Sebastian Weise: Lancaster University, Lancaster, UK Serena Pollastri: Lancaster University, Lancaster, UK
Download:
Full text (pdf)
Year:
2014
Conference:
ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014
Issue:
099
Article no.:
036
Pages:
376-381
No. of pages:
6
Publication type:
Abstract and Fulltext
Published:
2014-06-25
ISBN:
978-91-7519-280-2
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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This paper focuses on the public consultation process for planning applications which have an effect on physical changes to urban settlements. We draw on experiences from project work undertaken on the planning system in Liverpool (UK). We discuss the process as is; critique the current limitations in regard to public engagement on planning applications; and develop advice to service designers who want to work within such an existing institutional setup. In particular; we caution service designers to be aware of issues related to open data access; the difficulties in managing expectations of actors; and the importance of understanding one’s own biases. We suggest that more research is required on understanding suitable service design approaches to break up existing institutional practices in urban planning.

Keywords: urban planning; public consultation; planning applications; role of service designer; existing institutions; redesigning interactions

ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Lara Salinas, Sebastian Weise, Serena Pollastri
Title:
Transforming the Planning Process - Challenges for the Service Designer
References:

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ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Lara Salinas, Sebastian Weise, Serena Pollastri
Title:
Transforming the Planning Process - Challenges for the Service Designer
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