Article | ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014 | Design for Cross-Sectorial Service Innovation - Provisional Framework Link�ping University Electronic Press Conference Proceedings
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Title:
Design for Cross-Sectorial Service Innovation - Provisional Framework
Author:
Bettina Minder: Lucerne University of Applied Arts and Sciences, Lucerne, Switzerland
Download:
Full text (pdf)
Year:
2014
Conference:
ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014
Issue:
099
Article no.:
035
Pages:
365-375
No. of pages:
11
Publication type:
Abstract and Fulltext
Published:
2014-06-25
ISBN:
978-91-7519-280-2
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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Design and service innovation have received increasing attention in recent years. However; there is no agreed view on what the relation entails. Both management and design research literature acknowledge the importance of design for service innovation. However; most of the research fails to bridge the gab between differing notions of design thinking and emerging design fields. The lack of research linking the two discourses calls for investigations that provide clarity and mutual understanding. This paper seeks to make a step towards a common ground by presenting a provisional framework of design for cross-sectorial service innovation. Emphasis is given to common terminology and characteristics. Focusing on the design discourse; this paper discusses the relationship between design and service innovation as a set of certain approaches; experiences and minds-set. The study is based on a review of key texts and indications from a set of interviews. This paper constitutes a work-in-progress report on research for a doctoral project.

Keywords: service innovation; facilitation; design

ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Bettina Minder
Title:
Design for Cross-Sectorial Service Innovation - Provisional Framework
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ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Bettina Minder
Title:
Design for Cross-Sectorial Service Innovation - Provisional Framework
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