Article | ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014 | Weaving Place into the Centre of Service Design: A Reflective Case Study Link�ping University Electronic Press Conference Proceedings
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Title:
Weaving Place into the Centre of Service Design: A Reflective Case Study
Author:
Alison Prendiville: LCC, University of the Arts London, UK
Download:
Full text (pdf)
Year:
2014
Conference:
ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014
Issue:
099
Article no.:
032
Pages:
333-343
No. of pages:
11
Publication type:
Abstract and Fulltext
Published:
2014-06-25
ISBN:
978-91-7519-280-2
Series:
Linköping Electronic Conference Proceedings
ISSN (print):
1650-3686
ISSN (online):
1650-3740
Publisher:
Linköping University Electronic Press; Linköpings universitet


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This paper proposes a design anthropololgy of place in the design of services; particularly when designing community based services for the elderly. Drawing on two service design projects located in the Byker area of Newcastle; UK; which brought together Ordnance Survey [OS]; Age UK Newcastle and a Post-graduate Masters programme; in this paper it describes how design methods and practices captured and communicated a sense of place. The paper takes an anthropological perspective to reflect on how these methods make visible and tangible the every day informal networks that support the elderly community within Byker. Finally; the paper considers how this approach contrasts with the UK Government’s perspective that reduces transactions to economic units and questions the role of service design and design anthropology in communicating the values that are so central to weaving place-making; values that cannot be reduced to simple metrics.

Keywords: service design; place making; design anthropology

ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Alison Prendiville
Title:
Weaving Place into the Centre of Service Design: A Reflective Case Study
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Newspaper

Ramesh; R. (13.02.13). Quarter of homecare services for the elderly are substandard says the Care Quality Commission. The Guardian. Accessed online 20.10.13

McVeigh T. (17.06.12). Disabled and elderly see their day centres and key services disappear as budget cuts bite. The Guardian. Accessed online 20.10.13

ServDes.2014 Service Future; Proceedings of the fourth Service Design and Service Innovation Conference; Lancaster University; United Kingdom; 9-11 April 2014

Author:
Alison Prendiville
Title:
Weaving Place into the Centre of Service Design: A Reflective Case Study
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